Engineer Active Directory

PINKAL DESAI

* ********,***# *

Jersey city, NJ-*7306

Cell no.:- 732-***-****

********@*****.***

Objective

Over 5+ year of experience in local and wide area networking. Strong in-

depth knowledge and hands on experience on all new and latest desktop

technologies. Excellent on hand skills like problem solving, Decision-

making, Team-player, Supervisory and Communication.

. Willing to travel and re-locate.

Experience Summary

. I have an extensive experience as a Desktop support Engineer. I have

provided full technical (hardware and software) support, Blackberry

support on the phone as well on site. Excellent knowledge about

antivirus, antispyware, Microsoft suit support, network printer support

also provided remote connectivity of pc in same LAN, remote support via

log me in

. I also have an experience as a trainee server admin. In which I have

worked on Windows Server 2003 and also configured different server roles

like WINS server, Print server, and Active directory. Also, I have

created and maintained user's account and also defined groups as well as

assigned tasks and rights to user groups

. I have some hands-on experience with Database server (SQL Server

2005),Knowledge of P-spice, Mat lab, Knowledge of OPNET, Knowledge of

wire shark, Deal with electronic work bench

. I have good technical skill, deep & through practical knowledge of LAN,

MAN, WAN system. In addition, I have good communication and verbal

skills, administrative ability, positive attitude, ambitious, team

leader, punctual, honest, Ready to do attitude

Technical Environment and Tools

. Connectivity & Hardware: Cisco 1900/2900/2600, firewalls, routers,

switches, wireless, T1, Ethernet, Fast Ethernet, Gigabit Ethernet,

Cable/DSL modem, Analog dial-up, Windows servers, Tape backup and NAS

storage, HP, Compaq, Dell desktops/laptops, Toshiba laptops, Lenovo

laptops, D-link WAP'S, APCUP's, WAN, LAN, TCP/IP.

. OS & Enterprise Apps: Windows NT/2000/2003 Server, Norton Antivirus,

Symantec, VM Ware, Terminal Server, SQL 2000/2005

. Expert in Active Directory, Domain Controllers, Print server, File

servers, Terminal Server farm.

. Extensive knowledge of Layer 2 VPN and Layer 3 VPN as well as Cisco ATM

switches

. Through knowledge of networking layer1 protocols like RS-232, SONET, ITU-

T

. Technologies: UPS, Active Directory, DNS, WINS, DHCP, Remote Desktop,

IIS.

. Desktop Technologies: Windows 95/98/NT/2000/2003/XP/VISTA, Microsoft

Word, Excel, Access, Power Point, Visio, Internet Explorer, Mozilla

Firefox, Scanners, Desktop and Networked Printers.

. Software : Microsoft Applications- Office XP, Office 2003 Professional,

DOS, Windows 95, 98, NT, 2000, ME, XP, Active Directory, Asset Tracking,

Lotus Notes, Veritas Backup software,

MacAfee antivirus, Norton antivirus, Macromedia, Dream weaver, Adobe

reader and Photoshop, Visio, Net support, Remote Desktop, PC anywhere,

Windows 2000 server,

2003 server, MS Project, MS PowerPoint, VPN access, Log me in, Outlook,

Blackberry

Professional Experience

Unique Comp Inc., NY (Jan 2009-June 2010)

Desktop Engineer/ Junior Network Admin

. Support and maintain three office sites consisting of 50 users for all PC

and/or server problems.

. Perform server upgrades to include new user entries in Active Directory.

. Create, maintain users' accounts and change password also add/delete

groups

. Test new and changed components being introduced into the Windows

environment

. Participate in the engineering and deployment of global products

. Taking weekly backups and scheduling backups

. Supported VoIP technology

. Troubleshoot Microsoft Office and Adobe suite software issues on client

Desktops.

. Upgrading Operating system from XP to Windows 7 or Windows Vista to

Windows 7

. Use of IPSEC protocol suite for securing IP communications by

authentication and encryption.

. Supported wireless network and also set SSID on laptops and desktops.

. Assist in troubleshooting the Microsoft exchange server in a teamwork

environment.

. Update computers and servers with the latest service packs and patches.

. Troubleshoot Network connectivity, outlook, slow performance

. Rebuild computers from scratch

Plexus unified communication, India (May 2007-Dec 2007)

IT Technician/ Desktop Engineer

. Perform a daily routine check on company's printers to ensure they are up

and running properly. Update and keep track of the inventory of toners

being ordered.

. Worked on prepping up, configuring and deploying several laptops and

desktops for multiple users because their existing one was either

defected, infected with a virus or running very slowly. Had also

implemented the new Info Tech's wireless settings within their

configuration profile. Had updated the existing laptop images with the

latest windows updates, security patches and updates for the Lenovo

laptops

. Installation and setup workstations and servers.

. Deployment and management of security patches.

. Maintain and distribute the core Windows build.

. Configured firewall in server any installed antivirus for all PCs.

. Configured the new wireless settings on some of end users laptop.

. Provided daily phone support for all users; assisted them on issues like

printer jamming, requesting toners change, not being able to print,

account lockout, missing network drivers, no wireless connectivity to

internet or emails, emails are not synching correctly, assisted with the

creation of archive files and performing email archiving for the users,

assisted with minor Blackberry setting issues; troubleshoot, repair and

swap out any hardware related issues like the monitor is dead, mouse and

keyboard are defective and laptop is not working correctly.

Confai Computer Inc., India (Jun 2005- Dec 2006)

Desktop Support/Trainee Server Administrator

. Provided full technical (hardware and software) support for over 200

users while coordinating the Bank's Help Desk environment.

. Originated first level network support on a user level for all Bank

personnel. Installed, upgraded, and supported all software applications,

memory, hard drives, SCSI drives, and floppy drives.

. Assembled computers from scratch when needed.

. Reset or unlock user passwords.

. Configured and installed telephones, laptops, and computers for new

users.

. Active Directory and DHCP services were configured and monitored daily.

Shyam Corporation, India (Aug 2003-Apr 2005)

Desktop Support Admin

. Provide hardware, software, network support for users in a Windows (2000

Pro and XP. 2000 and 2003 Server) environment

. MS Office Suite Support

. Active Directory (new user accounts, password resets, assigning Group

Memberships)

. Hardware (break/fix)

. IBM and Dell Laptop Support

. HP, Dell Desktop Support

. Support for Intel Net port Print Servers

. HP LaserJet, Desk Jet Printer Support

. HP Scan jet Scanners

. Network Printer Support

. Computer Inventory Database Maintenance

. Hardware, Software and Office Supply Ordering/Re-ordering

. Server Support (Win 2K, Win 2003/PDC's, BDC's, File and Print Servers)

. Network Support (connectivity issues regarding system resources/email,

network drives, etc.)

. Cisco VPN Client (configuration and support)

. Remote Client Support Software (Net Reflect, PCAnywhere, Remote Desktop

Connection Remote Client Support Software)

Education

Masters of Science in Electrical engineering

Major: Networking

Bachelor of Science: North Maharashtra University

Certification

A+

CCNA

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