Manager Customer Service

JOHN B O’NEILL, CGFM

*** ******** ******, *********, ** 22657

Phone: 540-***-****, Email: *******@*******.***

SUMMARY

Senior Financial Manager/ Controller with twenty-four years experience in managing the treasury and accounting

function in multi-million dollar municipal corporations. Experienced with budgeting and financial reporting in

accordance with Generally Accepted Accounting Principles (GAAP).and auditing standards.

Hands-on responsibility for the operation and maintenance of municipal services including electric, water and sewer

service, and refuse collection (both in-house and contractual) in addition to police, planning, zoning, and recreation.

Skilled mentor and instructor with experience as an adjunct professor at Mountain State University and Lord Fairfax

Community College.

Management and hands-on experience with the development, conversion and operation of a multitude of financial

recording and reporting software including Quick Books, FARS, MUNIS, Sunguard Pentamation, and Peachtree.

Advanced competency with MS Office Suite (especially Excel) and capable programmer in Cbasic, Dbase, Fox Base,

Fortran and ISQL.

CAREER HISTORY

Chief Financial Manager 2009 - 2010

Allen Properties, Winchester, Virginia

Financial control and reporting for Property Management firm with direct control of over fifteen separate corporate

entities. Redirected the payroll tax reporting so as to save over $20,000 in potential fines and penalties in the first six

months. Reduced reliance on outside CPA firm for financial advice and instruction resulting in additional savings.

Manager of Accounting Operations 2008 - 2009

United Litho, Inc, Ashburn, Virginia

Managed and directed accounts receivable, accounts payable, payroll and collections for a multi-state printing

corporation with $20 million in monthly sales. Direct supervision of two professional employees.

Directed conversion from DOS-based Wang accounting system to standardized state-of-the-art LOGIC system

that increased efficiency by enabling the transfer of the accounting operations to the corporate office in New

Hampshire (anticipated one year project completed in six months).

Eliminated probable problems with the IRS by documenting and correcting the calculation of the taxable value of

group life insurance.

Adjunct Instructor (Finance) 2008 - 2008

Mountain State University, Martinsburg, West Virginia

Taught the junior-level Introduction to Corporate Finance to an international class that included five students from

Nepal.

Received successful (4.5/5.0) faculty review by students,

Director of Finance

Borough of Carlisle, Carlisle, Pennsylvania 2004 - 2008

Chief finance officer/ controller for local government with $27million annual budget including $7 million in utility

(water and sewer) sales. Appointed to position of Tax Collector to direct transfer from an independent elected office to

an in-house function.

Reduced personnel costs by reducing total FTE’s assigned to the department while accepting additional (tax

collection) duties and improved customer service through expanded hours with use of part-time staff.

Received national recognition when annual financial report received certification from the Government Finance

Officers’ Association for “Excellence in Financial Reporting”.

Managed month-end journal entries, reconciliation of multiple bank accounts, and preparation of interim and

annual financial statements including budget vs. actual variance analysis.

Increased return on investment and reduced management costs with adoption of new asset allocation and selection

of new investment managers as administrator of the city’s three pension plan portfolios with assets in excess of

$12 million.

Reduced operating costs and eliminated duplication errors as director of the selection process for, and conversion

to, new integrated utility billing software and managed the transfer to an out-sourced payroll process that reduced

costs in excess of $30,000 annually.

Directly supervised a department of five full-time and four part-time employees.

Adjunct Instructor (Data Processing) 1987 - 1993

Lord Fairfax Community College, Middletown, Virginia

Designed and taught several classes in the data processing department including computer literacy, Introduction to

DOS, and Lotus 123.

Director of Finance and Data Processing 1986 - 2003

Town of Front Royal, Front Royal, Virginia

Youngest chief finance officer in modern town history with responsibility for the accounting, budget, treasury and

financial reporting functions for a town with a $25 million budget that included an electric distribution system with

sales greater than $12 million per year. Supervised a staff of twelve employees.

Served seven months as interim Town Manager managing a work force of 157 employees and directing the

extensive preparations for what would prove to be the Y2K bust.

Directed a reduction of 2 FTE through attrition with the modernization of the town’s finance operations from

manual ledgers to an integrated computer network for the accounting, cash receipts, payroll and utility billing

functions.

Improved revenue forecasting accuracy to 98% or better with the development of several regression analysis

techniques for estimating tax revenues establishing user rates for electric and water consumption.

Directed customer service and billing/collections for over 6,000 utility customers with responsibility for final

decision on termination of services.

Program Manager 1975 - 1986

U.S. Treasury Financial Management Division, Washington, D.C.

Promoted from GS-7 operating accountant to GS-14 Program Manager with responsibility for establishing the

Program Review Branch and implementing the requirements of the Federal Managers’ Financial Integrity Act.

Discovered and resolved a $14 million under-investment in the Unemployment Trust Fund that dated back to 1969

and received a special recognition award in the amount of $1,000.

Project manager for the automation of the accounting and reporting functions in the Unemployment Trust Fund

that was completed in three months.

Designed and implemented the accounting and reporting system for the Federal Financing Bank.

EDUCATION

Masters Degree, Business Administration 2003

Shenandoah University, Winchester, Virginia

Graduate Certificate, Public Administration 2000

Marsh Institute, Shenandoah University, Winchester, Virginia

Advanced Government Finance Institute 1992

Government Finance Officers’ Association, Chicago, Illinois

Bachelor of Science Degree, Business Administration with concentration in Accounting 1975

George Mason University, Fairfax, Virginia

PROFESSIONAL/CIVIC AFFILIATIONS

Certified Government Finance Manager, Association of Government Accountants

Qualified Budget Reviewer, Government Finance Officers’ Association

Board of Directors, Capital Tax Collection Bureau

COMMUNITY SERVICE

Director, Carlisle Volunteer Firefighters’ Association

SME Chairman, Boy Scouts of America, Shenrapawa District

Board of Directors, United Way of Front Royal and Warren County

Coach, Assistant Coach, Umpire (pigtail, ponytail), Front Royal Parks and Recreation Department

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