Customer Service Manager
Resume:
Steven R. Peltier
Clinton Twp, MI 48038
Phone: (586- 322-4264)
Professional Objective: To obtain a position which will best
utilize my experience, organizational skills, and dedication to
the advancement of my employer's goals and objectives while providing
myself an opportunity for growth within the organization.
Experience:
URS - Detroit, MI 05/2007 - Present
Position : Forklift Driver
Responsibilities: Retrieve morning/ afternoon bulk mail from the
main Post Office and deliver to several government mail room
facilities. Rebuild office cubes, deliver office furniture, copier
paper, etc when requested by government personnel. Load and unload
trucks as well as a backup truck driver.
International Sales Organization - Clinton Twp, MI 7/2001 to
5/2004
Position: Warehouse Distribution Manager
Responsibilities: Schedule and prepare daily outbound shipments via
various methods, UPS,Fed-Ex. and freight carriers . Responsible for
all customer service issues including issues pertaining to inbound
parts. Supervision of employees utilized to sort through parts.
Tracking, receiving, unloading, and locating of all inbound material
from overseas suppliers. Handle all inventory control matters,
generate packing slips and invoice some customers. Used Microsoft
Word, UPS on Line World Ship, & Fed-Ex software. Receive and transmit
orders and advance shipping notifications via EDI transfer. Phone
support and general upkeep and maintenance of facility. Also made
deliveries and pick-ups with 16 foot box truck.
Advanced Data Research - Auburn Hills, MI 6/1999 to12/2000
Position: Inventory and Logistics Specialist
Responsibilities: Daily shipping with UPS On Line Professional
Systems software Receiving of returned equipment into.
inventory system. Bi-weekly inventory of supplies and equipment.
Perform monthly inventory reconciliation using barcode
scanner to record available equipment. Monthly shipping detail
reports. SAP updates. Use of Excel, Microsoft Word, MS
Access and Microsoft 95 software. General upkeep and maintenance of
the warehouse.
Accomplishments: Organized warehouse. Receipt and inventoried a
three-month back log of equipment.
Metropolitan Office Equipment Co. - Madison Hts, MI 11/96 to
5/99
Position: Inventory Purchasing Coordinator
Responsibilities: Duties include ordering all supplies and parts from
various sources utilizing MSDOS and Windows 95, 98
systems. Controlled all part transfers to various internal warehouses
as well as an external branch location. Responsible for
all purchase order and delivery ticket paper flow. Assisted the
technicians and customers with parts information, pricing, and
availability. Controlled all computer input of new parts and related
warehouse locations, receipt of existing parts, adjustments
and the purging of old parts. Also maintained technician's
car stock inventories.
Momentum, A Prime Source Co. - Troy, MI 12/1992 to 9/1996
Position: Warehouse Manager
Responsibilities: Duties included all shipping and receiving, loading
and unloading of trucks with the use of a pallet lift truck, receiving
stock and inputting invoice information into our DEC vax network
mainframe computer system, pulling customer orders and shipping via
UPS, freight. All freight billing as well as claims, ran daily cycle
count reports and made adjustments where needed, general upkeep of
warehouse.
Accomplishments : Acquired operating knowledge of purchasing,
inventory control, grid location and master sales order programs of
DEC computer system. Performed customer service duties as they
required.
Teledyne-Post - Troy, MI 12/1990 to 11/1992
Position: Warehouse Manager
Responsibilities: Duties included shipping all outbound orders, bulk
as well as UPS, receiving, and unloading all incoming freight, truck
deliveries, stock and upkeep of warehouse. Made truck deliveries
locally to some of our customer base.
Accomplishments: Reorganizing the warehouse in a manner that enabled
more efficient processing of orders, facilitated replenishment of
stock and allowed a more efficient and accurate tracking of inventory
levels..
McGuane Industries, Inc. - Auburn Hills, MI 3/79 to 10/90
Position: Shipping and Receiving Supervisor
Responsibilities: Duties included receiving and recording incoming
freight and stock, organizing and packing outgoing bulk shipments,
coordinating stocking locations, supervising employees, routing UPS
and LTL shipments, inventory
maintenance, and operated Hi-lo.
Accomplishments: Following promotion to Supervisor in 9/82,
successfully implemented new process for shipping orders, Worked well
with upper management and employees under my supervision.
Education:
1994 Total Quality Management Seminar
Momentum Corporation
Bellevue, WA
1987 Principles of Supervision
Masco Corporation
Taylor, MI
1978 G.E.D.
Detroit Public Schools
Detroit, MI
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