Customer Service Sales

Felicia Cooksey

**************@*****.***

**** *. ********* ****: 773-***-****

Chicago, Illinois 60620

More than eight years of successful experience in management and customer service with

recognized strengths in account maintenance, problem solving and trouble shooting, sales

staff support, and planning/implementing proactive procedures and systems to avoid

problems from project onset.

Ability to train, motivate and supervise customer service employees. A team player,

acknowledged as a “Total Quality Customer Service Professional” .

Developed, planned and conducted audits and variance analyses. Certified in

Management and Training. Experienced in processing payroll and employee

evaluations. Maintained updated accurate inventories.

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Order Fulfillment

Resolution Sales & Margin Improvement Systems Development

Retail Operations Training and Facilitation

Management

Inventory Maintenance

Professional Experience

2008 2009

A.J. Wright – Chicago, Illinois

2006 2007

Big Lots – Chicago, Illinois

Assistant Manager

Handled the daily operations including opening and closing the facility, managed a staff of 32 employees. Monitored and

documented employee productivity and attendance. Developed and motivated staff by creating a team work environment. Managed

a staff of 32 employees.

2007 2008

Chernin’s Shoes – Chicago, Illinois

2004 2006

Family Dollar – Chicago, Illinois

2001 2003

Dollar Tree – Chicago, Illinois

Store Manager

Recruit and train retail employees in retail operation procedures. Recommends and

administers discipline to employees as required.

Ensure that daily inventory is sufficient for business operation by monitoring inventory levels

and ordering stock as needed. Attend marketing sales meetings and scheduled store

employee meetings as necessary. Adjust staff to meet daily fluctuations in production.

Order merchandise to stock store to achieve budget. Review sales projections and match

store inventories to meet the needs of consumer demands. Maintain records of sales data

and bank deposits. Enforce sales along with employee policies and procedures. Maintain

premises and grounds in compliance with agency safety and housekeeping practices.

Oversaw all operations of the business, including handling bookkeeping, new store

openings and promotions. Provide customer service by greeting customers and assisting

them with their product selections and purchases.

Education and Training

Associate’s Degree: Business Management Kennedy King College 06/2002

Certificate in Management and Training Dollar Tree University 01/2002

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