Customer Service Data Entry

Monique Washington-Carter

**** ********* *****

Columbia, SC 29210

Mobile 803-***-****

OBJECTIVE:

To use my diversified work experience, knowledge, and skills to contribute

to the success of a progressive growth-oriented company offering an

opportunity for advancement.

PROFESSIONAL SUMMARY: Over eight years administrative experience in the

administrative and clerical field. I have the ability to work with diverse

groups and the ability to work independently with little or no supervision.

My back group is diverse and my experience covers a wide variety of

skills.

WORK EXPERIENCE:

Caregiver We Care Columbia, South Carolina

July 05, 2008-Present

. Take care of the elderly. Light cooking, cleaning, laundry, and etc.

Child Care Snellville, Georgia

July 15, 2009-Feburary 2010

. In Home Child Care, change diaper, feed the baby's, read, colors and

etc.

Secretary Fine Great People Columbia, South Carolina

October 20, 2008-June 19, 2009 (Columbia Area Mental Health)

. General Office work, Handle multiple tasks, Schedule doctor

appointment, Fax, multiple phone lines.

Clerical Assignments Manpower Temporary Service Charlotte,

North Carolina

January 2007-April 2008 (E-Trade Financial)

. Bank / Account Operation: Enter and verify Online Apps.

Clerical Assignments Spherion Temporary Service Columbia, South

Carolina

January 2006-October 2006 (DHEC, UPS)

. Data Entry: Enter and verify confidential information on Death

Certificate.

. Updated, make corrections and bind records for filing.

. Responsible for photocopying and statistical research.

Clerical Assignments Manpower Temporary Service Charlotte, North

Carolina

January 2004-November 2005

. Data Entry: Alltel Wireless, SHL, Acosta Sales & Marketing, Concrete

Supply, and Eaton.

. Customer Service: Sprint, Lufthansa German Airlines, Creativdesign

Group.

. Clerical: CareerStaff Unlimited, Travelers, and Cisco. File, copy and

fax correspondents. Monitor and direct phone calls.

Clerical Assignment Kelly Services Columbia, South Carolina

2002-2004 (BCBS)

. Clerical Support: Medicare Professional Reimbursement: Palmetto GBA,

DHEC. Review and research microfilm.

. Data Prep Technician: Blue Cross Blue Shield

. Telephone Operation: Computer Science Corporation: Monitor and direct

multiple phone lines.

Collections Credit Counselor Duke Power Charlotte, North Carolina

January 2002-March 2002

. Responsible for contacting delinquent customers to ascertain the

reason for delinquency.

. Negotiated repayment arrangements and commence follow-up to ensure

arrangement is honored.

. Responded to customer complaints and disputes concerning account

resolution.

Clerical Assistant Manpower Temporary Service Charlotte,

North Carolina

2002. (Travelers Insurance)

. Provided support for Select Group Division Manager and nine (9)

Account Executives.

. Generated and distributed applicable reports in order to assist in the

underwriting of commercial insurance policies.

. Expedited the process of obtaining engineering reports and motor

vehicle reports.

C.O.D. Processor Manpower Temporary Service Columbia, South

Carolina

1998-2000 (United Parcel Services)

. Processed cash transactions for approval commercial accounts.

Performed daily audits for settlement of calculated transactions.

Computer Skills:

Windows 2000, Windows XP, Microsoft Word, Internet Explorer, Accurint, D-

Tec, Genie, Fast Data, Staffware

Warehouses from 1990-1997

1996-1997

Work with the recycling company pulling off the assembly line.

1995-1996

Work on batteries assembly line

1994-1995

R. L Bryan Company:

Order Pulling (Books and Etc)

1992-1993

Wentworth Printing Company:

Work on folding machine and in shipping department.

1990-1991

State Printing Company:

Work on the bindery machine.

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