Customer Service Manager

**** ***** **** ********, ** ***** 610-***-****

*******@*******.***

David Silvonek

Objective

Pharmacy Manager Position or a Specialized Staff Position leading to Multi-Store Management

Position.

Experience

April 2010 – June 2010 West York Pharmacy York, PA

• Relief Pharmacist

• Provided relief help for independent pharmacy

May 1995 – March 2010 First National Pharmacy Lehighton, PA

• Pharmacy/Store Manager

• Managed busy independent pharmacy

• Instituted worker’s comp and PA auto billing

• Worked with county to provide a suboxone program with counseling

• Took store through full Medicare accreditation

• Started and expanded billing diabetic supplies through Medicare

• Started successful and profitable immunization program

• Certified in immunizations

• Have produced record sales for the last 15 years

• Improved morale of workers by rewarding good work performance

• Lead by example and used humor to diffuse stressful situations

May 1987 – Nov 2007 Thrift Drug/Eckerd Fogelsville, PA

D rug/RiteAid

• Pharmacy Manager

• Managed various large-volume pharmacies at several locations throughout

career with company

• Was district pharmacy t rainer for 2 years

• Streamlined work-f low for better productivity

• Ability to multi-task and manage a high volume pharmacy

• Balanced RX inventory with high turn rate

• Ability to lead and train others

• Team player

• Recognized consistently for providing outstanding customer service

Education

Temple School of Pharmacy Philadelphia, PA B.S. Pharmacy

• Graduated Magna Cum Laude

L icenses

• Pharmacy License RP035482L

• Immunization Certificate RP1001211

Summary

• Licensed pharmacist with over 23 years of experience providing top-

notch pharmacy services in retail setting

• Outstanding interpersonal skills with a t rack record of providing

excellent customer service

• Proven leader able to t rain, balance inventory and grow sales

• Dedicated to quality patient care and accurate medication dispensing

and counseling

References

• David Ropp, R.Ph 717-***-****

• Dr. Mitch Baskin 610-***-****

• Other references available upon request

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