Network Engineer

SON NAM NGUYEN

**** ****** *** -***********, ** *2151-Cell: 703-***-****

@mai: ***********@*****.***

OBJECTIVE: To obtain a challenging intermediate to advance level

Engineering support, Network Engineer, Network Operation position in an

innovative, energetic, high-tech company that provides opportunities for

career growth and academic advancement specific to Information Technology

or Telecommunications fields.

STATUS U.S. citizen

EDUCATION

Virginia Tech, 2000

Master of Science Degree in Computer Engineering

Strayer University, 1996

Bachelor of Science Degree in Computer Information Systems

Northern Virginia Community College, 1995

AAS Degree in Microcomputer Usage

Certificates:

CCNA (Cisco Certifying Network Associated) - Currently

Candidate

Advance Configuration and troubleshooting Cisco Router

HeKiminan: DS1/Analog/DS3 Testing REACT 2001

NewBrigde: ATM 36170/GlobalOne ATM46020

NORTEL PASSPORT - OMPS - NMS

N.E.T: IDNX90/70/20 Operations

Technical Training:

Introduction to CISCO Router Configuration - 07/1997

CISCO Internetwork Troubleshooting 09/1998

CISCO Border Gateway Protocol (BGP) 01/1999

CISCO MPLS Traning 06/2001

TELEBIT:View-Blazer Network Management system

PC Troubleshooting, MS Offices 97,Oracle SQL

TECHNICAL SKILLS:

Voice Network:DMS-500,Voice Over IP,Voice Over ATM,Voice over Frame relay.

Avaya Net-net 4250

Data Network: Knowledge of WAN, LAN, GX 550,CBX 500 Lucent .Nortel Passport

15000,7480,Netware 3.11, X.25,Cisco routers, Juniper, Netscreen, Avaya

Session Border Control Net-Net series, Framerelay, ATM,IDNX-90 /70/20

Operations,DPN-100,XIS X-25,GSF Messaging View-Blazer Network Management

System, Adtran, Adit multiplexers channel bands.

Wireless:

Nortel and Lucent CDMA: Knowledge of Mobile Telephone Exchange (MTX), Base

Station Controller (BSC), Base Station Manager (BSM), Base Transceiver

Station (BTS), Enhance BSC (ATM/ETBS), Radio Network Controller (RNC).

EVDO (Evolution Data Only) Monitoring and troubleshooting Control Modules

(CM), Global Positioning System Timing Modules (GPSTM), Configuration

Resource Modules (CORE), Channel Element Modules (CEM), Perform monitoring

cell sites, reloading cell sites, DOM, clocking, AC power and T1, E1 ports.

Motorola IOS: Understanding Super Visory Manger, Traffic Controller, Call

Controller, Access Point Control, Switch Hub, Power unit (POWU).Montoring

call processing, interfaces with all 1xEVDO, traffic controllers, AC power

and Fan unit

iDEN: iDEN call processor (iCP), Base Site Controller Transcoder (BSC-

XCDR), iDEN Vocoder Processing Unit (iVDU), Dispatch Application Processor

(DAP), iDEN gateway, iDEN Home Location Register (iHLR) and Voice and

Signaling Gateway (VSGW).

Monitoring Tools: NetCool, HP Open View, Nortel NMS, Cisco Work

Trouble Tickets : Remedy, Clarify, CTTS, TBS, TRS, TRAM

Hardware: Cisco 1600, 1700, 5300, 6500, 7500, 12000, Nortel Passport

15000,7480.IDNX 70/20,90 .

Upgrade and repair computer

Operating system & Software: Unix, OS2, Window Xp,2000,98. Microsoft

Offices XP, 2007, 2003. Oracle, Programming C, C++, Visual Basic.

SUMMARY OF EXPERIENCE AND TECHNICAL KNOWLEDGE

- Over 12 years of Telecom experiences with special focus in Cisco,

Nortel switches.

- Solid knowledge of LAN/WAN, TCP/IP

- Provisioning and Circuit testing: ATM-- DS-3 circuit with T-berd 310;

OC-3, OC-12, OC-48. DS-3 coax and DS-1 wire cross- connects plus fiber for

OC SDH level circuits.

- Plan, design, install and support circuits layout to facilitate CAT5,

DB9, RS530, RJ-45 /fiber runs and testing.

- Coordinated with NOC and CLEC personnel in testing and circuit runs.

- Installed, configured, upgraded hardware maintenance ability in card

swaps, power cabling and alarm wiring on various equipment, including

Nortel Passport 15000, 7480. Cisco 12000, 7500, 3600, 2400 routers.

- Coordinated trunk connections between local switch and POP site in

flexible secure network.

- Design and implement encryption devices, multiplexers, and packet

switching.

- Successfully troubleshoot ATM, Frame Relay, IDNX, X25, identify and

take corrective course of action.

- Technical experience with WAN protocols such as SONET, ATM, Frame

Relay, and IP.

- Experience with routing protocols such as MPLS, BGP, OSPF, RIP, IS-IS,

IGRP, PNNI, DPORS.

- Create detailed documentations, diagram, and procedures to maintain

new network upgrading.

WORK EXPERIENCE

COLLABORATIVE -SPRINT NEXTEL 02/2010

- 05/2010

Network Technician - IP Operation Center.

- Using NetCool to maintain and monitor IP network such as ATM,

Frame-Relay, MPLS ensuring 24x7 operations and resolving service impacts

as they occur.

. Identify, troubleshoot, and resolve network performance problems.

. Create and track issues through the use of the company TRS, TRAM

ticketing management systems.

. Use Hekimian React 2001 to access and run loopback test port on DACS,

Titan 5500, 532 DCS for DS0, DS1, and DS3 Circuits.

. Assist in the resolution of customer problems, issues, and questions

or concerns within their capability.

. Interface with internal and external customers in a professional and

efficient manner.. Escalate and push network issues to resolution within

Sprint with our Vendors

CAVALIER TELEPHONE/ NET2000 Communication, Inc.

7/2001-10/2009

IP Engineer Support

Responsible and Troubleshooting:

Protocols: LAN (TCP/IP, ICMP, UDP, SNMP, etc.), multiple routing (MPLS,

BGP,RIP, IS-IS, OSPF, etc),

MAN, WAN (SONET, PPP, Frame Relay, ATM, etc) and various network

tools. Provided network analysis and performance management. Provided

third level technical support on a 24x7 365-days/year schedule for IP

Networks

- Monitoring, opening trouble tickets and troubleshooting all causes

of problem with Routers

- Implement and checking router configurations.

- Expert configuration and troubleshooting knowledge on Nortel

Passport 15000, 7480, DPN and Cisco.

- Provide training to less experience engineers.

- Responsible for the implementation of all topology changes.

- Troubleshooting network outages.

- Testing bi-direction from DACS, CSU, DSU,POT, Adtran, Adit

multiplexers, Smart Jack, FT1 testing.

- Configuration and troubleshooting ATM problem. Ensure network and

systems integrity in a production environment for LAN/WAN based networks

(ie., ATM, FrameRelay, Private-Line, ISDN, IP, TCP/IP, IPX.

- Troubleshoot fault tolerant systems using Unix-Based Remote Test

Platforms

(REACTE) and other various PC-Based solutions using HPOV model

(What's Up Gold

and Cisco Works) to monitor the performance of WAN/LAN Networks.

- Design/Configure/Maintain all LAN/WAN components . Ethernet-based

switches and Hubs, inverse multiplexers, repeaters, channel service

units, data service units, channel banks and serial- based packet

switching technology Support other network engineers to improve network

performance for growth projects.

- Test equipment - TTC Firebird 6000, Tbert-224, Tbert- 310,

Sunrise T-10, LAN/WAN Protocol analyzer.

WORK EXPERIENCE: Sprint Wireless.

(07/2007 - 05/2009) Position : Wireless Support Specialist

- Provided support in a 24x7x365 days/year role that monitors and

supports critical iDEN, Lucent, and Nortel network elements using real

time alarming of network faults, analysis, notification, trending of

faults and escalation.

- Monitored and assisted with the isolation of iDEN, Lucent, and Nortel

outages and equipment redundancy losses in the Fixed Network Elements.

- Interfaced with Motorola, Cisco, and Sprint Support teams to isolate

and resolve device impairments and outages.

- Utilized Clarify to document issues and dispatch to the appropriate

Sprint Support group's ticket queue for further investigation and

resolution.

- Worked with HP Openview, and Netcool trouble reporting systems, and

UNIX Servers.

- Troubleshot MDG, IGX, BPX, ISG, APD, DAP, Home Agents, Uplink servers,

Cisco switches, routers, and hubs.

- Tested and troubleshot iDEN, Lucent and Nortel DS1/ T1 circuits.

- Equant /Global One Inc 09/1996 - 07/2001

-Responsibilities:

- Monitor and maintain 7 x 24 Equant's Global Network. Ensuring

Sites, Nodes and Circuit's availability targets are met.

- Interpret all system-generated reports and alarms, taking proactive

actions to meet and exceed Time to Repair targets.

- Day to Day interface to Equant's Suppliers and Carriers; ensuring

service delivery is within agreed SLA commitments.

-Troubleshooting:

- Determine the cause of Network failures through the use of system

reports, diagnostic commands, software or hardware monitors.

- Perform network troubleshooting using software and hardware monitors

to investigate and resolve failures.

- Initiate corrective action, either directly or by referring

/escalating failures to the responsible person, department or vendor,

until restoration of normal service.

NGEN Passport:

- Migration and configuration Node, Trunk, OC3,DS3,E3,E1,T1

monitoring, testing. Solving problem with E3, DS1, DS3,

OC3,FrATM,Fruni,and Atmif.

Cisco Routers:

- Checking configuration, implement routers. Trouble shooting when

routers have problem. Investigating Backbone(Frame Relay,X25, IDNX) connect

with routers.

IDNX 90/70/20:

- Create and configure IDNX Links, trunks. Migration, testing and

Checking clocking, Priority calls, Ports. Reroute the calls, ports

connection, Link, Trunk.

Frame Relay & X25 :

- Build up PVC's for customer, load balancing TP. Checking

configuration, Testing cards, migration, clearing alarm Troubleshooting

FRSI. Investigating TP and testing network connection with customers.

- Network Monitoring Platforms - Nortel's Magellan Network

Management System, HP Open View, Cisco Works, What's Up Gold.

Maintaining System Network Management Handle help request

REFERENCES: References available upon request

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