Customer Service Quality Control

N ICOLE KARRE ***********@*******.*** 303-***-****

c ell (720) 877

Information relevant to position in red

5069

SKILLS

I am strong at problem solving, and use of good communication. I am relaxed, and enjoy helping people.

QUALIFICATIONS

•Detail oriented, trustworthy, responsible, and organized with time and tasks

•Experience with troubleshooting, and strong skills in developing solutions

•Experienced in front and back office duties; including records management

•Ability to work as a team member or individually with minimal supervision

•Effective skills in staff training & supervision

•Excellent communication skills, proven interpersonal skills

•Skills with computers, including Microsoft, Excel, & multi-tasking

•Strong typing & ten-key skill

•Skills in monitoring process methods, interpreting lab standards, product testing, quantity and quality control

EMPLOYMENT HISTORY

06/2009 - Present Downtown Aquarium Denver, Colorado

Food/ Beverage Server

Duties: Greet guests, serving them food/ beverages in a high class dining atmosphere .

Assistant Manager/ Attendant 10/2008 - 04/2009 Western Convenience Denver, Colorado

Duties: Operated Cash register, assisted with daily paperwork, inventory, stocking.

12/2007 - 10/2008 Great Scotts Eatery Denver, Colorado

Food/ Beverage Server

Duties: Greet customers. Serve food/ beverages in old fashioned diner atmosphere.

08/2005 - 12/2006 Aceves Trucking Denver, Colorado

Laborer/ Truck Washer

Duties: Clean trucks, maintain storage yard, file orders, and invoices .

10/2003 - 05/2005 American Express Denver, Colorado

CSR II/ Claims Processor

Duties: Answered calls from American Express Cardmembers who incurred a loss. Collected information and set up claims,

educated them about documents, and processes. Determined if a claim was eligible, then either approved, or denied the claim.

Assisted with calls regarding, ID theft. Provided info and resolution advice. I also trained new employees .

Vicorp (Village Inn)

08/1999 - 10/2003 Denver, Colorado

Server/ Cashier

Duties: Greet Customers, wait tables, and operated cash register

Lab Tech/ Gas Streams tester 01/1998 - 05/1999 Conoco Oil Refinery Denver, Colorado

Duties: Performed tests on gasoline. Made sure they met E.P.A guidelines. I logged scientific data into computers. Used test

results to improve products, adjust processes, and examine refinery methods. Utilized safety procedures, and speed in responding

to situations involving hazardous materials, and emergencies.

08/1997 - 12/1998 Teletech Call Center Thornton, Colorado

AGENT/ Customer Service

Duties: Assisted other agents with complaints, and clarity issues. Answered escalated calls, and resolved issues in an efficient

manner. Gave tech support to customers in order to troubleshoot their telephones, lines, and equipment. Scheduled and canceled

repair technicians. Changed phone features, and tested lines for damage using Bell Atlantic software systems .

03/1996 - 08/1996 U.H.C, Medicare, and MDs Denver, Colorado

Insurance Claims Processor

Duties: Processed health and dental claim forms from home on my PC using accurate data entry/ 10 key skills. Submit

claims via internet, and return documents to my clients by scheduled deadlines.

ACADEMIC TRAINING

Associates Degree in APPLIED SCIENCE 1993-1995 Thornton, Colorado

Parks College

Externship: Dr. Frank Gawerk 07/1995 - 09/1995 Broadway Foot & Ankle Clinic Denver, Colorado

EXTENDED VERSION OF RESUME: Professional Certifications, References, Degree, Awards, Research, ect.:

Will be furnished upon request .

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