Customer Service Manager

ROSEMARIE

GERHARDT

*** ********* ****** **** 732-***-****

Jamesburg, New Jersey 08831 Cell 908-***-****

Email: ******@***.***

managing - project management - key account handling - event planning -

merchandising - sales & marketing strategic planning - property management

- customer service

Summary

Professional experienced profit center manager. Core competencies include

Project Management, merchandising, business turn around, selection

interviewing and employee development. Effective motivator, trainer and

team builder with particular success in designing innovative marketing

concepts. Possess excellent interpersonal skills building effective

customer relationships. Experienced high level organized thinker.

Computer SKILLS:

. MS Word 2007 - MS Excel 2007 -MS Power Point 2007 - MS Outlook 2007 -

MS Projects - MS Access 2007 -

. Peachtree - Quick Books -Lotus Notes - Internet

. Notary Public

. AR/AP Bookkeeping

Professional Experience

Web Development Oct 2008 to present

I am currently developing my own web site. I am providing on line

marketing and SEO in an entrepreneurial environment.

STRATEGIC MERCHANDISING PARTNERS 2006 to 2008

Regional Project Supervisor

. Supervise, hire, train and counsel over 100 independent contractors in

five states to assure merchandising coverage of territory.

. Ensure all client calls are performed to client standards and on time.

. Consistently in top 5 % of supervisors for reported calls.

. Supported company growth and shift into technical support area by

hiring and training staff which resulted in a timely rollout of new

Client.

. Received award for motivating staff to volunteer in Earth Day

activities

WASHINGTON MUTUAL 2003 to

2006

Assistant Financial Center Manager

. Ensure Financial Center audits and inspections are 100% compliant.

Motivate and counsel staff. Generate revenue to Financial Center

through innovative marketing and sales technique.

. Maintain 100% Customer Satisfaction

. Acted as Manager to Coordinate Grand Opening of new branch from

construction punch list through Branch Certification and Public

Celebration.

. Received All-Up award for maintaining proficiency in five Key

Performance Indicators.

Rosemarie Gerhardt 908-***-**** Email: ******@***.***

Page 2

HUISRAAD nl 2002 to 2003

Sales / Store Administrator : note this was a temporary position for 6 to 9

months

. Post sales invoices and purchase orders for upscale furniture store.

Layout and implement policies and procedures to insure correct

ordering and timely deliveries

. Track shipments arriving from Europe biweekly.

. Perform A/R A/P duties. Set up and maintain all customer files.

. Managed Start Up of new store administrative policy and procedures

including set up and training of staff for new computer program

MILLENNIUM GRAPHICS 2000 to 2002

Sales / Marketing Manager

. Managed all sales, marketing, warehouse and office functions.

. Developed new products and marketing strategies to increase sales and

secure processing of all custom print orders.

. Organized trade show presentations, brochures, and other marketing

material Follow up resulted in partnering with an alliance of School

Photographers to join our Marketing Programs

. Reduced vendor errors and improved communications by redesigning order

forms that detailed all job specifications from inception to

shipping.

. Moved office and warehouse to single site. Designed floor plan and

arranged equipment delivery and installation to complete move without

business interruption

. Organized work force into departments to ensure smooth workflow during

transitional growth stages. Results obtained were a working

organization of departmentalized duties

. Handled power outage by arranging to use an outside power source that

kept business flowing without down time until power was restored.

MENLO PARK MALL 1995 to 2000

Customer Service / Marketplace Manager

. Hired, trained, supervised, reviewed and counseled Customer Service

staff.

. Also supported ownership change and rolled out national branding

initiative.

. Solved Holiday season staffing crisis by setting up a third shift and

overlapping schedules during peak hours.

. Increased sales 20% and reduced expenses.

. Managed move to temporary location when Customer Service Booth was

replaced. Demolition and rebuild were completed on schedule with no

down time or interruption of services and no additional expenses.

. Presented new MALLPeRKS program to outside vendors resulting in the

largest local MALLPeRKS rewards offered in first edition of program.

. Won award for exceeding stretch goals for new memberships by creating

and implementing marketing events that included CSR incentives.

Microsoft Certified Application Specialist

Microsoft Projects Certified

PMI Certified

Avtech Institute of Technology June 2009

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