Manager Customer Service
Resume:
Brian Boswell
Broken Arrow, OK 74012
*********@**********.***
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EXPERIENCE
WFF Facilities Services Tulsa,OK
Facilities Management Firm
Director of Operations
Complete responsibility for Grounds, Custodial, and Event functions on
6,000 student private university campus
Oversee Grounds functions on 230 plus acre high level maintenance
campus with 37 grounds maintenance workers, 4 NCAA level sportsfields,
a full time arborist, horticulturist, and irrigation technician
Oversee Custodial functions with 42 custodians working 3 shifts
cleaning 37 buildings with over five hundred thousand square feet
Plan and execute NCAA sporting events and various civic and academic
events held in university arenas and stadiums
Complete P&L, hiring, regulation compliance, and contract retention
responsibility
Director of the year - 2009
2002 - 2003
Sodexho - Marriott Services Tulsa, OK
Facilities Management Firm
Reserve Manager
Completed comprehensive training in anticipation of General Manager
position in School Services Division to include: Custodial, POM, and
Grounds Departments operations and procedures Finance, Accounting,
Budget and Reporting procedures Human Resource procedures Client
Relations and Retention
Surveying of prospective accounts, unit manager support, and grounds
project engineer functions
Responsible for installation, training and implementation of new
maintenance asset and workorder tracking software system, tagging all
locations and mechanical equipment in 96 building school district
Brian Boswell Page Two
1997 - 2001
Oklahoma Turf & Irrigation Tulsa OK
Regional Equipment Distributor
Operations Manager
Designed and installed electronic parts storage system eliminating
overtime pay and seasonal employees while handling record volume
Converted all inventoried items to barcode tracking and control system
Supervised over 150 shipments per day
Trained all employees in customer service, safety, and position
specific tasks
Responsible for P&L for Parts, Service, Purchasing, Inside Sales,
Inventory Control, and Warehouse departments
Increased service sales by $100K first year
Responsible for service operations for North Texas and Oklahoma,
including Dallas and Tulsa shops and field service technicians
Reorganized operations department to increase efficiency, and team
atmosphere, raising customer satisfaction 1.2 points in one year
Installed and managed LAN and mail and proxy server
Purchased and managed $2.5 million fleet, fuel, and repairs
Managed 27 employees
1992 - 1997
Marriott Facilities Management Tulsa, OK
Manager / Project Engineer
Assistant Grounds Manager - Lubbock Ind. School District, Lubbock, TX
Grounds Manager / Assistant Maintenance Manager - Rockwood School
District, St. Louis County, MO
Assistant Custodial Manager - Wichita Falls Ind. School District,
Wichita Falls, TX
Grounds Manager - Tulsa Public Schools, Tulsa, OK
Obtained Certified Pesticide Applicator status in Texas, Oklahoma,
Missouri, and Indiana
Trained and monitored applicators in four states
Trained all employees in safety, equipment operation, and position
specific tasks
Consult with existing accounts in Texas, Indiana, Oklahoma and
Missouri
Managed up to 65 employees in 3 locations
Designed and installed sports fields for school districts in three
states
Fully trained in Custodial, Maintenance, and Management, including
finance and reporting
EDUCATION
Texas Tech Texas-Lubbock
Landscape Architecture Major
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