Customer Service High School

FELIX REYES

*** ****** ****** 978-***-****

Lawrence MA, 01843 *****.*****.***@****.***

QUALIFICATIONS SUMMARY

Bilingual: English and Spanish w/ability to translate

CompTia A+ PC Technician Certified

Well-versed in computer repair, upgrade, hardware, software, networking,

and troubleshooting

Team player with an ability to motivate others through modeling and

consensus building

Excellent written and verbal communication skills

TRAINING & EDUCATION

LARE TRAINING CENTER, Lawrence, MA

PC Technician Certification Training Program, (2010)

LAWRENCE HIGH SCHOOL, Lawrence, MA

Math Science and Technology School, (2009)

EXPERIENCE

CVS PHARMACY, Haverhill, MA

Customer Service Rep, (February 2010 - July 2010)

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Issue receipts, refunds, credits, or change due to customers

Greet customers entering establishments

Maintain clean and orderly checkout areas

Establish or identify prices of goods and tabulate total using cash

registers

Issue trading stamps, and redeem food stamps and coupons

Answer customers' questions, and provide information on policies

CIRCUIT CITY, Salem, NH

PC Tech, (July 2008 - March 2009)

Conversed with customers in order to determine details of equipment

problems

Made repairs and/or replaced computer parts

Advised customers concerning equipment operation, maintenance and upgrades

Assembled machines according to specifications, using hand tools, and power

tools.

Operated machines in order to test functioning of parts

Maintained records of equipment maintenance work and repairs

Installed and configured new hardware/software, including operating system

software and peripheral devices

ACTIVITIES/ORGANIZATIONS

ROBOTICS TEAM

Team Captain, Head Of The Mechanical Aspect, (2009)

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