Manager Project

LEE ANN CHRISTY

*** ****** ***** ******@*******.***

Collegeville, PA 19426 Home: 610-***-****

SUMMARY

Senior Executive with experience as strategic corporate leader. Effective change agent experienced in driving and

providing realistic solutions to the bottom line. Expert in business/technology process consolidation, including defining

standards, policies, procedures, and strategic planning. Able to direct multiple units, operations, projects and resources to

achieve on-time on budget implementation.

PROFESSIONAL EXPERIENCE

HARLEYSVILLE NATIONAL BANK, Harleysville, PA 2006-Present

Vice President and Director of Corporate Initiatives/Process & QA Manager

Manage the coordination of strategic initiatives across the organization and drive process improvements. Track

goals, resource allocation, and status of projects.

• Developed and implemented branch staffing model reducing 89 FTE or $1.9 million in salary.

• Implemented remote capture technology throughout 53 branches yielding $319K in annual savings.

• Implemented modifications to courier routes and vehicles saving $64k per year.

• Implemented Cash Optimization software throughout 53 branches reduced cash in branches $2.5-$3 million

per month and ATM cash $600k-$700k per month on average.

• Re-engineered Trust Department and replaced Sungard with SEI which yielded an annual savings of $51k.

• Conducted staffing studies in Call Center, Consumer Loan Operations, Commercial Loan Operations,

Document Preparation, Merchant Services, Vault Filing, Underwriting, and Mortgage Operations.

• Replaced Technology Committee with IT Steering Committee consisting of executive decision makers to

aid in prioritization of projects and discussion of strategic uses of technology.

• Implemented BRD process to facilitate a standard approach to project definition and tracking.

• Managed the acquisition/integration of East Penn Bank; assets of $485 million and 9 branches.

CHRISTY AND COMPANY, LLC, Collegeville, PA 2004-2006

President

Developed and created Christy and Company, LLC, a management consulting company. Client base was local

financial institutions in $500 million to $3 billion in assets. Projects were process re-engineering of back office

operations areas within several local community banks.

FLEET CREDIT CARD SERVICES, Horsham, PA 1999-2004

Application Development Director (2001-2004)

Directed operation of IT Vendor Management Department and Application Test Department. Managed staff of five

application developers and six test engineers.

• Managed seven vendors representing annual budget of $2.5 million.

• Negotiated vendor contracts saving over $100K on annual basis.

• Developed standard test methodology which facilitated shorter test windows and flawless installations.

• Initiated a pilot to Outsource selected application testing to offshore vendor. Cost savings were estimated

at $350,000 per year.

Business Relationship Manager-Project Management Office (1999-2001)

Managed the senior business executive relationship between IT and other internal divisions. Managed a staff of 10

project managers.

• Helped the business prioritize projects based on business need and resource availability.

• Scoped both large and small projects. Developed requirements to support initiatives utilizing appropriate

technology applications.

• Implemented Solution Delivery Process (SDP) and automated project management system.

MBNA America, Newark, DE 1989-1999

Vice President-Technology Manager of Card Production (1997-1999)

Managed vendor relationship with DataCard for all MBNA sites with annual budget of $2.5 million. Managed card

production technology systems with staff of 13 (5 in Texas and 8 in Delaware); completely overhauled Card

Production system which resulted in 40% reduction in process cycle time.

Assistant Vice President-Project Manager of Card Production (1995-1997)

Managed multiple work teams (internal and external to MBNA) to successfully implement state-of-the-art card

production technology. Project budgets ranged from $30,000 to $1.5 million.

• Reduced plastic inventory which technology enhancements generating savings of over $500k.

• Re-engineered the plastic reject process and saved $468K annually.

Assistant Vice President-Systems Department Manager (1993-1995)

Managed 5 off-site programmers to support the Business Development Sector’s system related projects from

inception to installation. Project budgets ranged from $10,000 to $500,000.

Assistant Vice President-Conversions Systems Manager (1989-1993)

Managed portfolio conversion process with staff of 8. Implemented flawless conversions within 3-month

timeframe.

• Created and developed standard conversion method consisting of 17 phases, 66 activities and 167 tasks.

• Converted over 2.6 million credit cardholders from 25 different banks to MBNA’s system.

Assistant Vice President-Payment Systems Manager (special assignment) (1990)

Managed accounting and systems departments of merchant side of business to clear $6.5 in unresolved suspense

items. Managed 3 direct, and 60 indirect employees with annual budget of $1.5 million.

• Implemented new organizational structure.

• Modified existing accounting practices and procedures to force systematic control.

• Cleared $6.5 million in unresolved suspense items.

Senior Personal Banking Officer-Project Management Office (1988-1989)

Developed standard methods to implement successful design and installation of system projects.

BANK OF DELAWARE, Wilmington, DE 1982-1989

Officer-Director of COPE (1984-1989)

Created and managed Center for Office Productivity Enhancement (COPE). Managed 1 programmer and 1 trainer.

Generated savings of $657,000 through effective technology management and process change.

Senior Staffing Analyst (1982-1984)

Utilized industrial engineering methods to uncover cost reduction opportunities and presented findings to senior

management. Generated $150K in annual savings.

EDUCATION

The Wharton School, University of Pennsylvania, Philadelphia, PA, Bachelor of Business Administration, Major:

Management, Minor: Finance, Marketing; graduated cum laude

Delaware Technical and Community College, Wilmington DE, Associate in Applied Science, Industrial

Engineering, graduated cum laude

Villanova University’s Master Black Belt Certification 11/09

Villanova University’s Project Management Professional Certification 2/10

PROFESSIONAL AFFILIATIONS

Shippensburg University – Board of Director, Supply Chain Management

The Speaker’s House – Trustee

American Bankers Association, Member

Perkiomen Valley Chamber of Commerce, Past Member

Institute of Industrial Engineers, Past President, Past Treasurer

National Association of Bank Women, Member

Delaware Technical & Community College, Adjunct Instructor – Finance/Banking

AWARDS

Outstanding Industrial Engineering Alumni, 1997

Who’s Who in Microcomputers, Electronic Banking Institute, 1985

Outstanding Student of the Year, Institute of Industrial Engineers, 1982

Who’s Who Amount Students in American Junior Colleges, 1982

Phi Theta Kappa National Honor Fraternity, 1982

Contact this candidate