Customer Service High School

Matthew J Green

Phone:423-***-****

Cell:423-***-****

E-mail: **********@***.***

OBJECTIVE:

To provide this company with all means possible to assure

complete satisfaction while maintaining quality that impacts the customer

experience.

EXPERIENCE:

2005-2010 MoneyGram International Inc. Chattanooga,

TN

PC Tech Support

- Installed all PC related hardware on clients workstation PC's.

- Strong knowledge of as400, Lotus Notes, Microsoft XP, Vista, Outlook,

Office 2007 and many other programs.

- Setup local workstations and kiosk including Re-Imaging.

- Use of Active Directory with DNS network.

- Expert with programs such as Remote Desktop via LAN.

- Create, update and close work-orders in a timely and efficient.

- Installed Network Printers on Corporate LAN.

- Implemented New Hardware and Software on Windows based systems.

- PBX/Telephony experience with phone matrix..

- Effectively gained all necessary information to process changes and

ensure the rating integrity of our company standards.

- Handled all calls and inquires in a professional and efficient way also

while maintaining a positive attitude.

- Assured timely completion of work orders.

- Built Inter-department relationships to achieve common company goals and

objectives.

- Welcomed newcomers and promoted a team atmosphere.

- Continued to develop customer service skills while becoming familiar with

departmental goals, procedures and policies.

- Ability to lead by example and provide a positive attitude towards co-

workers.

- Have ability to identify customer needs and take ownership of problems.

- Made required follow up calls within appropriate time frame with Company

values at hand.

2000-2005 Cigna Healthcare

Chattanooga, TN

Sr. Customer Care Representative III

- Processed customer changes of address and other transactions received in

person or by phone.

- Took independent action to solve problems and generate new ideas.

- Reviewed policyholder information and explain to customers their Benefits

Insurance, state requirements and procedures in a professional and

efficient manner.

- Worked with all departments to resolve problems and offered viable

solutions to customers while promoting the companies brand and products.

- Made required follow up calls within appropriate time frame.

- Thoroughly and accurately documented each contact and entered comments in

all appropriate systems.

- Understood company forms, methods, and workflow procedures.

- Consistently meet or exceed quality objectives set forth in the Customer

Service Standards of Performance (SOP).

- Maintained a clean and functional work space and effectively managed

distractions and interruptions.

- Processed Claims in PMHS Claim Payment Systems.

- Handled all calls and inquires in a professional and efficient way also

while maintaining a positive attitude.

EDUCATION:

2008-Current ASHWORTH UNIVERSITY Norcross, GA

- High school graduate with honorable mention.

- A.A.S. Degree in Computer Information Management.

SKILLS:

A+ CERTIFICATION

MICROSOFT CERTIFIED OEM SYSTEM BUILDER.

AS/400 SYSTEMS.

AD/EXCHANGE SERVER

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