Sales Manager

CATHERINE COOL RUMSEY, PMP

** ********* ***** 401-***-****

Exeter, Rhode Island 02822 ******@*****.***

SUMMARY

Versatile, energetic, adaptable program management leader with experience

driving strategic initiatives. Managed solution design and implementation

within business units and with cross-functional and international teams.

Led ERP and CRM projects resulting in successful delivery of process and

system improvements to address sales, manufacturing, finance, human

resources, customer relationship management, supply chain, services and

other business needs. Experience leading virtual and multicultural teams

within US, Europe, Asia, China, India, Philippines and Latin American.

Core competencies and key accomplishments include:

Leadership: Successfully led cross-functional global business and IT teams

meeting project goals.

Business Integration: Implemented technology solutions for business

acquisitions and mergers.

Project Management: Defined business strategy, developed system

requirements and met deadlines.

PROFESSIONAL EXPERIENCE

APC BY SCHNEIDER ELECTRIC, CRITICAL POWER & COOLING SERVICES 1996-2009

An E18B global specialist in energy management and integrated systems

acquired American Power Conversion (APC) in Feb. 2007. (APC was a $2B

manufacturer of power protection and cooling equipment for data centers,

industrial process and sensitive power electronics. A global leader of

critical power with fastest growth in large UPS, APC revenue growth from

1996 - 2000 $500M - $1.5B).

Business Process Analyst, Staff, 2007-2009

Managed Process and Application Development requirements to support selling

processes enabling global customer Sales force.

. Project Managed process design and application development requirements

to support annual contra revenue savings of $10M.

. Developed and managed project plans to implement process and application

requirements to support Sales Teams throughout North & South America,

Europe, Asia, China, India, Australia and Japan.

. Led business integration requirements to launch single global sales force

transitioning 40+ legacy systems to ERP & CRM.

Manager, Order Management Processes, 2002-2007

Managed Global Process Development Team supporting order acquisition, order

coordination, distribution center management, pricing and shipping.

. Led cross-functional teams in the development and design of a global

pricing strategy and implementation of a price automation process.

Project reduced manual data entry, improved pricing data accuracy and

enabled real-time price updates.

. Coordinated the design, test, and implementation of ERP & CRM system and

processes to support Sarbanes-Oxley controls.

. Integrated and automated order management business requirements for CRM

Sales and Service transformation project.

. Managed process and ERP integration requirements of (APC-Gutor) acquired

business offices located in Switzerland.

Sr. Business Analyst, Project Leader, 2001-2002

Managed order entry and pricing processes for global business units in

North America, South America, Europe, Asia, China, Australia, & India.

. Collected and translated business requirements into system and process

solutions; designed, built, tested, and rolled changes into production,

successfully met 10 month project plan.

. Designed and implemented order entry and pricing solutions to support

external sales, order fulfillment, and finance requirements to support

configure-to-order launch of new high-end power product family.

. Developed and implemented the order fulfillment and sales commission

process to support business integration of Network Air Cooling Products

division.

APC BY SCHNEIDER ELECTRIC, CRITICAL POWER & COOLING SERVICES (continued)

Program Leader based in Kolding, Denmark, 2000-2001

Program Manager of Oracle ERP implementation for Silcon acquisition

(acquired company located in Kolding, Denmark). Led business and ERP

integration of HR, supply chain, finance, order fulfillment processes and

all data conversion.

. Created and executed project plan and successfully met 4 month ERP system

integration schedule.

. Managed cross functional business process, system and data integration

requirements.

. Coordinated the design, build and test phases of Oracle system

requirements.

System Support Manager, 1996-2000

Managed desktop technical support team supporting 1200 end-users.

. Developed and implemented desktop support processes to support internal

business units and drive continuous improvement and customer service

excellence.

. Established interaction with Sales, Marketing, Operations, Engineering,

Services and Finance to ensure timely response to all system requests and

technical support requirements.

. Negotiated contracts for worldwide desktop software licensing.

. Implemented Helpdesk Support application automating functional processes

and metric performance reports.

AT&T, Boston, MA 1987 - 1996

Information Systems Platform Manager, 1989-1996

Managed system server administration support for AT&T sales and marketing

offices in New England (MA, NH, RI, VT, ME).

. Project managed desktop, computer system and network requirements for

approximately 1200 business end-users.

. Coordinated 3 data center and sales office relocations.

System Support Manager, Rochester, NY, 1987-1989

Managed clerical administration staff for Rochester, Syracuse, Buffalo, and

Corning NY sales and marketing teams.

. Completed AT&T Management Training Program.

EDUCATION

MS, Quality Management, Anna Marie College, Paxton, MA

BS, Sociology, Nazareth College, Rochester, NY

University College Cork, Cork City, Ireland

Certification, Project Management Professional (PMP), Project Management

Institute

Certified, Project Management, Bryant College, Smithfield, RI

Certified, Business Analyst, Bryant College, Smithfield, RI

Contact this candidate