Customer Service Technician
Resume:
Arturo G. Parada
Delray Beach, Florida 33445
************@*******.***
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Objective To obtain a rewarding position where I can utilize my
skills and knowledge in the computer field.
Experience
2001- Present Hewlett Packard, Miami International Airport, Florida
Field Engineer
System Admin Associate; responsible for
the daily operation and maintenance of hardware and
software, and networks for American Airlines, Miami
International Airport North Terminal development and World
Choice Travel (Travelocity). Also configured and install
workstations and peripheral equipment. One of my day to day
duties is to perform first line support for the customer
which included service interruptions, such as printer
routing, power outages, wiring problems and problems with
servers. Also maintain LAN and related equipment and
software, and to provide support for end-users for Pc and
server applications and hardware, and issues that the help
desk is unable to resolve.
Audit and inventory of hardware and
software to ensure the integrity as well as licensing
compliance.
Ability to prioritize tasks and to
respond and resolve customer's inquiries, follow procedures
and guidelines to respond to and to research customers
questions.
1995-2001 Sabre, Fort Worth, Texas
Field Service Technician
Responsible for the scheduling of site inspections, new,
swap, repair or disconnecting of computer equipment from
travel agencies. Application or use of customer service
techniques to prepare the customer for the arrival of the
equipment, and at the same time making the customers fill
secure of the quality of the product that they are
receiving. Proven ability to work independently and in
group in all type of situations. Ability to communicate and
share my capabilities in troubleshooting and repair of
local area and wide area networks and personal computers.
1992-1995 CompUsa, Miami, Florida
Computer Technician
Responsible for the quality control and testing and repair
of microcomputer systems. Phone support and one on one
customer service.
Key challenges included:
* Correct configuration for all outgoing systems
* Provide application compatibility given new hardware
* Making sure that each system was assembled properly
* Responsible for the repair of incoming computer systems
* Proper customer services
Skills:
Hardware: repairing the following products
* IBM Clones AT/XT, Packard Bell, Dell, Toshiba, Compaq
* HP printers II, IIp, III, IIIP, 4, 4Plus, 4L, 4M, 4Si and 3Si
* IBM Micro Channel, Server 95, ThinkPad
* AST Bravo Family, Energy Star, Advantage Plus
*Network Administracion
Software:experience with the following software packages
* Dos, Windows all Versions, Windows NT, Novell, Lantastic,
MS Office package, Sabre Reservation software.
Fluent in Spanish & English
Education
1992-1996 Broward Community College, Hollywood
Computer Science
G.P.A 3.0
1990-1992 Polithecnical Institute of Florida, Miami, Florida
Computer Repair Technician
G.P.A 3.5
References Furnished upon request
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