Customer Service Information Technology
Resume:
Alex Weatherstone
***E Mansion Circle Chattanooga TN, 37405
865-***-**** ****************@*****.***
Summary of Qualifications
. Proficient with Microsoft Operating Systems, including Windows 2000,
XP, Vista, and Server 2003. Extensive experience with Microsoft Office
Suite
. Experience mapping physical infrastructure, researching best
practices, and creating network documentation and IT policies.
. Experience building and repairing desktops, and laptops, and setting
up and securing LANs.
. Excellent written and verbal communication skills, as well as
extensive customer service experience.
. Ability to work with a variety of different people and maintain a
courteous and professional attitude.
Education
2007-2008 Fountainhead College of Technology
. Bachelor of Applied Science in Network Security and Forensics
. Associates of Applied Science in Information Technology
2005 University of Tennessee
. Bachelor of Arts in English with a concentration in rhetoric and
writing
Certifications
. NSTISSI-4011 - (INFOSEC) Professionals
. CNSSI-4012 - Senior Systems Managers
. CNSSI-4013 - System Administrators
. CNSSI-4014 - Information Systems Security Officers (ISSO)
. NSTISSI-4015 - System Certifiers
. CNSSI-4016 - Risk Analysts
Experience
August 2008 - June 2010
Network Administrator ETTAC (East Tennessee Technology Access Center)
. Managed the internal Windows domain ETTAC.org
. Performed all IT work for ETTAC, including desktop support
. Coordinated purchase of new hardware and software with management to
keep the network running efficiently
. Mapped the physical infrastructure and repaired bottlenecks in the
physical through network layers
. Documented the configuration of SBS 2003 in accordance with best
practice
. Repaired and refurbished PCs for ETTAC's device reutilization program
References
Gerald Clevenger
******.*********@*******************.***
Former instructor
Paula Jones
Current Coworker (ETTAC)
Brian Marshburn
Tyler Fogarty
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