Project Manager Management

NIKITA DESAI 973-***-****

** ******* ****** #* *******, NJ 07055 **********@***.***

CAREER PROFILE

Innovative professional with over 10 years of experience in Information Technology field with expertise in

Management.

Exceptional abilities in project design and management with organizational and supervisory skills to assure

success. Delegate and monitor work to meet and beat deadlines.

Management abilities include supervision of personnel and various projects, planning and scheduling.

Experience interfacing Stakeholders and Senior Management with excellent communication and

interpersonal skills.

Strong Project Management skills including planning, scheduling, monitoring and budgeting with

experience in requirements gathering, Gap Analysis, Risk Analysis, Effort Estimation etc.

Strong Business Analysis skills including in depth knowledge of Software Development Life Cycle (SDLC),

having thorough understanding of various phases like Requirements, Analysis/Design, Development and

Testing.

Management and Technical Areas of Expertise:

Program Management Systems Integration Information Assurance

Software Engineering Business Development Web Development

Database Design Organizational Policy System Engineering

User Interface Design Technical Writing Proposal Writing

PROFESSIONAL HISTORY

January 2010 – June 2010 Department of Homeland Security, Washington, DC

Project Manager PMO

Management responsibilities included customer management, logistics management, vendor/subcontractor

relationships, and all vendor contract management, for the Homeland Security Information Network (HSIN)

program valued at $62M over 4 years.

Managed changes to scope, requirements, design, functionality, risk, budget and timelines.

Applied Project Management knowledge and expertise to gauge system performance and assess risk.

Lead multiple concurrent projects providing planning and administration, issue resolution, monitoring

project progress, obtaining and distributing project status.

Responsible for facilitating Change Control Board Meetings for the Office of Operations Coordination &

Planning CIO Division.

Responsible for Knowledge Management including template standardization, SharePoint structure updates

and maintenance.

September 2009 – December 2009 Federal Aviation Administration, Washington, DC

Project Manager

Manage a staff of ten for all Change, Configuration and Release Management activities of five infrastructure

operations.

Streamline the existing service delivery process by implementing ITIL best practices at enterprise level.

Participate in Change Control Board meetings, and give various impact analysis as and when necessary.

Co ordinate builds and release cycles on the request of business with development teams, testing teams and

project management teams.

Work along with SOX consultants for implementing SOX compliant Change Management process.

Plan, develop and deliver all communication with business units and stakeholders.

August 2007 – July 2009 General Motors – Treasurer’s Office, New York, NY

IT Operations Manager

Managed a staff of six and eight vendors to support the New York Treasurer’s Office applications. Ensured

applications ran consistently and stable to minimize business interruption.

Ensured vendor was performing within the standardize work guide lines where applicable. Lead and

managed high severity incidents as needed.

Reviewed and approved application changes: assess risk, impact, urgency and readiness for change release.

Prioritized and approved change request work with vendor as required. Communicated change request status

and priority with business as required. Tracked and managed change requests to production.

Supported key audit activities. Ensured sustain vendors managed and adhered to appropriate internal

controls and SOX standards.

Responsible for implementing global IT initiatives from centrally managed IT projects that require local

implementation.

December 2006 – June 2007 UPS, Paramus, NJ

Business Systems Analyst

Served in an advisory role to the 50 member Business Requirements and Project Management teams in the

Customer Information Management division.

Attended Business Requirements and Functional Requirements work sessions.

Developed and executed real world scenarios based on the business requirements to ensure

functional/non functional integrity.

Assisted in creating Test Plans based on the business requirements and distributed Test Scripts for execution.

1 Facilitated User Acceptance Testing and test strategies with developers and testers.

Worked closely with technical staff to validate business requirements and expectations.

September 2005– December 2006 StayinFront, Fairfield, NJ

Project Leader

1. Prepared functional specification documents; design included consideration of client business

needs, supportability and future model growth.

2. Analyzed SQL data and designed ad hoc SQL queries that met the needs of pharmaceutical reps in

areas such as sample distribution and accountability.

3. Acted as liaison responsible for identifying and coordinating application enhancements for

development and implementation.

4. Participated in the development and execution of basic user interface test plan, and assisted with

other QA testing as required.

5. Advanced knowledge of the functionality, configuration and behavior of all company products.

May 2000– September 2005 J. F. Hillebrand, Rahway, NJ

NIKITA DESAI 973-***-****

89 Gregory Avenue #6 Passaic, NJ 07055 **********@***.***

Technical Support

1. Provided first and second level PC support to 60+ users on a daily basis.

2. Assisted in troubleshooting user problems relating to Operating System issues (Windows

2000/1998), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet

connectivity.

3. Performed upgrades, installation of software and drivers and essential desktop/laptop

troubleshooting.

4. Responsible for setting up desktops/laptops for new employees; configured systems, ensured

network connectivity, installed and tested hardware/software.

5. Responsible for user rights and permission, disabling and enabling accounts, file and folder

permissions and configuring security templates as per need.

EDUCATION / CERTIFICATES

Bachelor of Science, Management Information Systems, Montclair State University, Montclair, NJ – August 2007.

Bachelor of Commerce, Statistics and Business Management, H.A. College, Ahmedabad, India – May 1994.

Client Server Specialist Certificate – February 2000.

Nationally Registered EMT B – October 2004.

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