Customer Service Management
Resume:
Warren Saxon
Springboro, OH *5066
Job Related Summary:
1. 14+ years of experience in Oracle Database Administration.
2. US Citizen
3. Excellent communication and interpersonal skills.
Summary:
1. An Information Technology Specialist with demonstrated experience and possessing the ability to deliver significant value through structured processes, staffing and technology.
2. Experienced in supporting product development organizations through build, QA and production cycles.
3. Experienced Application and System Database Administrator
4. A leader known for the ability to collaborate in win-win solutions and gain buy-in at all levels of the organization.
5. Proven track record completing tasks on time, effective leadership with excellent decision making based upon unquestioned integrity and strong personal ethics.
Core Competencies:
1. 2. Database Management.
3. Application Management.
4. Project Management.
5. Server Management.
6. Customer Service Support.
7. Resolution Management.
8. Defense Contractor, USAF.
9. Personal Computing.
Professional Experience:
Job Search while Attending Sinclair Community College (Part-Time) August 2011 – Present
Oracle 11g Training - Database Administration I & II Dec 2012
Hewlett Packard August 2003 - July 2011
Oracle Database Administrator
1. Responsible for day-to-day database support of Oracle 9i, 10g and SQL Server, processes and procedures for Proctor and Gamble (P&G) systems.
1. Resolved ticket requests assigned to the Oracle DBMS team.
2. Application/database installations, migrations and patching/upgrades.
3. Performed tasks utilizing the following skills: monitoring and tuning, application support and optimization, backup and recovery, troubleshooting, space management and capacity planning, importing/exporting data, resolving database errors and failures and resource utilization.
4. Participated in disaster recovery scenarios.
5. Managed the P&G change process for both IAMS and Clairol applications.
6. Refresh Test and Development instances as required.
7. Developed and led the Oracle 9i to 10G Release 2 migration project for P&G Global customers.
Procter and Gamble September 1999 - July 2003
Oracle Database Administration
1. Responsible for the Application DBA management of both the IAMS and Clairol Oracle 9i application databases on Windows and AIX systems.
2. Provided day to day application and system database administration of both the IAMS Shop Floor and Clairol databases.
3. Resolved ticket requests assigned to the Oracle DBMS team.
4. Application/database installations, migrations and patching/upgrades.
5. Performed tasks utilizing the following skills: monitoring and tuning, application support and optimization, backup and recovery, troubleshooting, space management and capacity planning, importing/exporting data, resolving database errors and failures and resource utilization.
6. Managed the P&G change process for both IAMS and Clairol applications.
7. Responsible for Iams application Data modeling.
8. Provided application release documentation and scripts for review and implementation.
The IAMS Company March 1999 - August 1999
Senior Database Administrator
1. Responsible for the management of all IAMS Shop Floor application databases.
2. Responsibilities were identical to the Proctor and Gamble position.
Additional Experience:
The E. W. Scripps Company
Database Administrator
Computer Science Corporation
Database Administrator, Computer Resources Administrator, Helpdesk Specialist
Education:
1. Wright State University, 80 Hours.
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