Customer Service Insurance

Danielle Ideran

Mobile Phone: 630-***-****

Secondary Phone: 630-***-****

E-mail: *********@***.***

OBJECTIVE

To obtain a promising career with plenty of room for growth and development.

WORK EXPERIENCE

Insurance and financial customer service rep

July 2008 - August 2009

Lighthouse Financial Group Aurora, IL

Financial Services

I was an assistant to the financial planner who is also a certified college planning

specialist. I called to schedule appointments with clients and get all the life

insurance and financial paperwork ready for the appointment. I also created

spreadsheets and ran life insurance illustrations for the agent to go over with the

client. I worked with exel, Microsoft word and the ACT system. I also assisted

with his college planning seminars that he does twice a month.

csr/call center

February 2008 - July 2008

ACS Carol Stream, IL

Other/Not Classified

I was a CSR in an inbound call center for the Illinois state disbursement unit for child

support. I answered calls coming through the call center and assisted customers with

questions and concerns regarding their child support payments.

I received two outstanding customer service certificates,

Administrative assistant/ Insurance producer

December 2005 - February 2008

Mark McGee State Farm Insurance agency Montgomery, IL

Insurance

I was the marketing specialist in our office. I hold my Illinois State Insurance producer

license in Property/Casualty and Life/Health. I marketed exsisting customers for new

lines of business as well as maintained their current policies. I took phone calls using a

mulitline telephone system and made changes to customers policies. I also managed

the bookeeping in the office. I was also bank certified through State Farm Bank. I was

certified to open C.D's, write new mortgages and refinances, new vehicle loans and

refinances and also open checking and savings accounts.

Problem Solving,

Administrative assistant/Insurance Producer

June 2003 - October 2005

Michael Baker Insurance Agency (Farmers Insurance) Aurora, IL

Insurance

I was an Insurance Producer for a small agency. My duties included, but were not limited

to, inputting new business and maintaining existing policies for autos, homes and

specialty insurance. I also Marketed existing customers for new lines of business,

managed the bookeeping, and kept customers up to date on any changes to their policies

by making phone calls.

Teller/Member Services

January 2002 - January 2003

Kane County Teachers Credit Union Geneva, IL

Banking

My position called for many different tasks. I managed customer accounts, opened new

accounts, balanced my register at the end of my shift, and did my own proof operating. I

also was appointed to manage the big group accounts, example: Kane County

Government, Batavia and Geneva High Schools, and the City of Geneva deposits.

Data Entry Clerk

October 1999 - December 2001

Transact Sugar Grove, IL

Travel, Transportation and Tourism

I sorted, organized and input freight bills for the BNSF freight line. I also answered my

clients concerns and helped in problem solving.

Proof Operator

March 1997 - June 1999

Merchants Bank Aurora, IL

Banking

I ran checks through an encoding machine and batched them to get sent to the main

branch. I also had to problem solve when the batch did not balance by calling the teller

who worked on that batch. I had to have them run tapes so i could try to find the problem.

VERY STRONG 10-key.

EDUCATION

High School or equivalent,

8 1992 - 6 1996

Oswego High School Oswego, IL

3.0 GPA

CERTIFICATION

Illinois state Insurance producer license

4 2003

I received my property/casualty license in April 2003 and then went on to receive my

Life/Health license in January 2006.

SKILLS

very strong 10-key with 1% error rate Expert

very strong problem solving Expert

exel Expert

powerpoint Intermediate

Microsoft Word Expert

ACT Expert

typing 30WPM Intermediate

Microsoft Internet Explorer Expert

Customer Care Expert

Organization Expert

Multi-line phone system Expert

multitasking Expert

Adobe Acrobat Expert

Filing Expert

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