Human Resources Management

Elaine M Petralli

**** ****** ******, ******, ***** 78741

Phone: 512-***-****

Email: **********************@*****.***

HR professional with 5+ years of comprehensive human resources experience

including recruiting and retention, conflict resolution, performance

management, labor relations, and benefit administration. Proven experience

partnering with senior leadership to conduct HR strategic planning to

support office growth and employee retention. Demonstrated ability to

coach and motivate staff, counsel and communicate effective performance

feedback, and facilitate the resolution of employee conflict.

PROFESSIONAL EXPERIENCE

Schematic, Inc., a WPP Company, Austin, Texas

April 2008 to present

Human Resources Generalist - Accountable for 60 + employees in the Austin

office. Counsel managers and employees on Schematic policies and practices

and facilitate the resolution of employee relations issues. Direct HR

functions include conflict resolution, recruiting/hiring/orientation,

contractor negotiations, terminations/layoffs, benefits administration,

performance management, vacation reconciliation, HR database maintenance,

and payroll administration.

Key Accomplishments:

> Assisted in the initial ramp up of the Schematic Austin office; growing

the office from 15 to 60+ employees over a six month period

> Successfully transformed HR from an administrative role to a strategic

business partner. Partner with office executives in the planning and

implementation of employee initiatives, office growth and employee

retention.

> Coordinated with HR team to successfully launch a new payroll system; a

single database that provided both HRIS and payroll capabilities.

> Jointly managed the implementation of a companywide competency model.

Collaborated with all Department Managers to develop job descriptions for

each role within the company.

Capstone Real Estate Services, Austin, Texas

June 2007 to April 2008

Human Resources Generalist- Managed 250 to 300 employees for the southern

region. Counseled managers and employees consistent with Capstone policies

and practices and facilitated the resolution of employee issues. Direct HR

functions included conflict resolution, employee hiring/orientation,

acquisitions, labor relations, HR database maintenance, payroll

administration, and personnel file management.

Key Accomplishments:

> Partnered with the company's Risk Management team to resolve an OSHA

claim. Researched and provided sufficient evidence and documentation so

the claim was dropped.

> Attained a 100% win rate on unemployment claims.

> Coordinated with other regional HR reps to revamp, manage, and

successfully execute a new companywide annual review process.

Engauge Direct (formerly Direct Impact, LLC), Austin, Texas

March 2005 to June 2007

Human Resources Generalist (promoted from Coordinator) - Managed a broad

range of HR functions including payroll administration, benefits

enrollment, HR policy development, employee screening /hiring /orientation,

personnel file management, and staff training/development programs.

Key Accomplishments:

> Successfully filled 65 contract positions in our call center to assist

with the high call volume through the holiday season. Partnered with an

outside agency to source/interview candidates and provide hiring support

to managers.

> Launched and managed a new company time clock system to monitor the hours

and attendance of all non-exempt employees; trained call center leads and

all non-exempt employees on uses and benefits of this new system.

> Created a new call center attendance policy to further define the

expectations of how non-exempt employees should track and manage their

hours. Implementation of the attendance policy coincided with the

launching of the new time clock system and was added into the company's

policies and procedure manual.

Effective Teleservices, Inc., Nacogdoches, Texas

February 2004- December 2004

Team Lead (promoted from Assistant Team Lead) - Managed a team of 20 to 30

outbound call center representatives. Supported the sales team through

coaching and training, rewarding successes, and holding them accountable

for their attendance and performance.

EDUCATION & PROFESSIONAL AFFILIATIONS

Stephen F Austin State University in Texas

Bachelor of Liberal Arts, Psychology

University of Texas, Austin, TX

Essentials of Human Resources Management Certification

Society for Human Resource Management (SHRM)

Austin Human Resource Management Associate (AHRMA)

AWARDS

Schematic Service Award, spring 2009

Direct Impact Quarterly Award for Excellence, fall 2006

> Received University honors for research - Correlation Study of Self-

Esteem and Self Motivating Behaviors, Spring 2001

BONUS TRIVIA

> Participated in the Highland Dancing World Championships in Scotland. In

1996 was 3rd runner up and in 1998 was 5th runner up in my age group

> Recipient of Gold Cup for Piano, 1996

> Two time marathoner

> Dangerous sweet tooth

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