Sales Administrative Assistant
Resume:
Carol L. Gould
** ***** ****** ***** *******, NY 11703
**************@*******.***
PROFILE:
Hard working, dedicated, focused team player with finance and operations
experience. Proven organizational and training skills. Capable of
supervising projects as well as individuals. Able to research and
summarize complex customer/supplier issues while providing solutions that
consistently adhere to both internal P&P as well as Sarbanes-Oxley
guidelines. Able to create & maintain internal guidelines - and in turn
audit transactions submitted by sales/finance members of the company for
adherence to those guidelines. Skilled in both verbal and written
communication with excellent interpersonal abilities.
EXPERIENCE:
Arrow Electronics, Inc. Melville, New York 1996 -
2010
A global distributor of electronics and computing solutions/Fortune 200
company with 2009 NAC Sales of $9.8B
Senior Finance Associate 2008 - 2010
Finance Associate 2000 - 2008
Responsible for auditing sales transactions for multiple internal company
segments, as well as Supply Chain Service transactions, in order to ensure
their adherence to internal P&P as well as Sarbanes-Oxley guidelines.
Involved in providing the field with training and guidance related to more
complex customer/supplier issues. Worked in Lead role: reviewed and
approved transactions over pre-determined thresholds for other team
members.
Audited and processed all invoices/credits for my assigned internal
companies within revenue recognition guidelines
Approved transactions from team members over imposed thresholds
Implemented/updated internal P&P.
Trained and presented to sales/finance departments on P&P
Involved in training due to an offshorting/onshoring situation
Maintained databases and spreadsheets to track process quality and
financial metrics
Compiled data for Monthly Reporting of departmental statistics for
management
1 Administrative Assistant 1998 - 2000
Responsible to an Operations Department of approximately 80 including
Directors & Managers along with their respective teams.
Provided telephone coverage/mail distribution
Responsible for Invoice/T&E vouchering
Processed time cards
Ordered supplies
Addressed all reprographic requests
Set up meetings/maintained schedules
Misc. Word/Excel/Access Projects
Carol L. Gould
Mailroom/Shipping/Reprographic Staff 1996 - 1998
Sorted and distributed incoming/outgoing mail/faxes
Maintained company telephone list
Processed first class/air mail on Paragon machine
Responsible for incoming/outgoing UPS/Fed-Ex & Airborne Packages
Maintained and utilized Docutech machine for reprographic projects
Special Projects/Assignments
Participated in Kaizen Event with an end result of a streamlined multi-
departmental process which reduced cycle time by 75% and first time error
rate from 11% to 1%
Streamlined pass through credit transactions, for both North America and
Asia Pac, resulting in a more user friendly process with a database of
valuable statistics
Provided FMLA coverage for Supervisor, overseeing employees within the
Finance & Inventory Teams
Completed Lean Sigma/CPI Greenbelt training
Lead an engagement committee to outline Action Plans for the department and
report them to management
2
3 Awards
CARE Awards for
Service Excellence
OCS Fee For Service project
Teamwork
Financial Impact
SSG Key Service Award
EDUCATION:
Executrain Hauppauge, NY 1999
Access Certification
Wilson Technological Center Northport, NY
1996
Office Technology Certification
Long Beach High School Lido Beach, NY 1990
Computer Skills: Word, Excel, Access, Powerpoint, Visio, Oracle
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