Project Manager Customer Service

Jabari Parker

*** ****** ***** ? Mableton, GA ***26 ? 404-***-**** ? *******@*****.***

13+ years of customer experience, 7 Years Successful Experience in Multi-

Task Environments. High Energy, Team Player, Trainer and Communicating

with diverse groups.

CORE STRENGTHS

A results-oriented, customer-oriented, and Team Spirited professional

recognized for proactively exceeding organizational expectations over the

past 6+ years in diverse work environments.

Delivering of Quality Customer Service

Creativity, Versatility and Flexibility

Communication Skills (verbal & written)

Public Relations and Marketing

TRAINING, SKILLS, & CERTIFICATIONS

Windows XP Professional, Microsoft Office (Word, Excel, PowerPoint, and

Outlook), GDOT Sponsored Title VI Training, ArcGIS Certified (I/II),

Business Writing Certification, Creative Training Techniques, Customer

Service Training/Certification, Type 45 wpm

PROFESSIONAL EXPERIENCE

Georgia Department of Transportation Atlanta, GA

August 2007-Present

Office of Planning

Transportation Planner / Project Manager

. Analyze and gather data on existing highway, road, and bridge conditions

for 16 counties in southwest Georgia, while preparing a background file,

making contact with district and local officials.

. Research and develop sufficient understanding of the planning process and

methods by learning to analyze data for existing and alternate conditions

for the purpose of evaluating transportation needs and recommending

priorities.

. Manage a 32-county study with a primary consultant on whether an

interstate is needed to provide better connectivity to Georgia citizens

by way of three interstates throughout the state.

. Ensure that consultants comply with state and federal policies through

periodic invoices and reports.

. Review consultant invoices for accuracy assuring the $2 million budget

has not been exceeded and that the project remains on schedule.

. Review, evaluate, and prepare comments on various technical documents

including Department's concept reports, need and purposes, fact sheets,

Developmental Regional Impacts (DRIs), and other technical documents

submitted by the Department, MPOs, or other agencies.

Georgia State University Atlanta, GA

August 2006-August 2007

University Career Services

Career Resource Center Supervisor

. Supervised 27 career educator interns assisting students, alumni, and

other visitors to the career resource center.

. Assisted in maintaining 2 databases of over 70,000 students.

. Marketed UCS services to current students to increase the number of

registered student users.

. Accurately entered and maintained student and employer files in a system

of over 20,000 current students / alumni and more than 400 employers.

. Assisted with career counseling appointments and organizational

program scheduling.

Georgia Department of Labor Atlanta, GA July

2004-August 2006

DOL Services Specialist / Employer Relations Representative

. Counseled, motivated and performed career planning through effective oral

& written communication for over 300 clients on a monthly basis.

. Facilitated TOPPSTEP workshops for ex-offenders preparing for re-entry

into the workforce.

. Reviewed client information to assure potential employer/employee match.

. Accurately entered, updated and maintained employer data in computer

based information system.

. Communicated monthly to over 200 employers/customers regarding job

related information.

. Attended Department of Labor training classes for improved employee

and career development.

EDUCATION

Georgia State University

Bachelors of Arts-Sociology Atlanta, GA

December 2003

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