Customer Service Management

MEENAKSHI NAGARAJAN

**** ********* ***, *********, **-95014 / C: 408-***-**** / M:

************@*****.***

Objective: Obtain a Leadership Role in Product/Program Management

Summary

. Over 17 years of industry experience in several senior management and

engineering positions in large as well as startup companies.

. Experience of combining strong execution, team leadership, creative

problem solving and building CXO-level business relationships.

. Entrepreneurial experience with distinguished ability to strategize,

implement and launch new business initiatives.

. Excellent cross-functional team leader with the ability to drive,

motivate and influence executives, business leaders, and technology

leaders within a global matrix organization.

. Strong working knowledge of market analysis, product definition, product

development and product launch process.

. Ability to grasp complex environments and effectively communicate

priorities, delivery expectations and risks to executive management.

. Excellent oral and written communication skills.

Marketo, Inc.

Director of Program and Product Management November

2009 - May 2010

. Responsible for definition and management of the overall process for

tracking all engineering projects of the company's flagship product -

Marketo Lead Management Product (MLM). MLM is an industry leading SaaS

based product for B2B Marketing Lead Management Automation.

. Managed the release cross-functionally and drove the engineering

development process.

. Defined requirements for issue tracking and management of MLM product.

. Defined performance and integration requirements of MLM with leading

industry CRM Systems.

SpikeSource, Inc. April 2005

- October 2009

Director of Program and Product Management

. Responsible for product definition, delivery and upgrades for 5 key

SpikeSource Products and Services - Intel Certified Solutions Program

(ICSP), AppBuilder Cloud Based Product, Web 2.0 based SuiteTwo Product,

SpikeNet Service and SpikeIgnited Solutions.

. Played a key role in defining the Intel Certified Solutions Program

(ICSP) and partnered with Intel to create the ICSP ISV ecosystem to

enable long tail ISVs develop, certify and sell products in the Intel

Channel Marketplace. Over 200 ISVs subscribed to the program in the first

year of launch, making it SpikeSource's most successful product to date.

. Managed the strategic relationship with Intel and the ISVs in the ICSP

program.

. Worked cross-functionally with Intel partner team, Intel Engineering team

and SpikeSource Engineering to define the requirements of the hosted

certification service.

. Interviewed ISVs to determine product requirements, pricing, competition,

and opportunities to design functionality for the SpikeSource AppBuilder

product. AppBuilder is a cloud based hosted development and testing

environment for the ISVs with a component library of 5000 open source

secure and tested components. Developed, implemented and managed the Beta

Program and the Early Adopter Program of the AppBuilder product.

. Participated as a key member of the customer service cross-functional

team with Intel and SpikeSource to understand the customer challenges and

provide requirements to Engineering.

. Managed the relationship with Microsoft for Proof of Concept of the

Security vulnerability and Windows 7 validation program. The ISVs gave

excellent feedback to this program and Microsoft was extremely impressed

with the analytics that could be gathered in the program.

. Defined the flagship Web 2.0 collaboration suite, SuiteTwo that

integrates four best-of-breed offerings into a single enterprise-class

collaboration platform. Managed the relationship with Intel and delivery

of SuiteTwo through the Intel Channel Marketplace to over 10 enterprise

customers.

SoftProjex, Inc.

May 2000 - March 2005

Founder and President

. Led the growth of the services oriented company from formation to $5M in

annual revenues and grew the company to 95 employees (US team of 25

employees) in 4 worldwide locations.

. Built strategic relationships with Wells Fargo, Wachovia Securities and

Kelly Blue Book.

. Drove company to receive CMM Level 5 and ISO 9000 certifications in

record time.

ZSP Corporation (acquired by LSI Logic in 1999) February

1996 - April 2000

Director of Product Management and Software Engineering

. Defined the product strategy and roadmap of the software engineering

group and managed the complete software development for ZSP's line of DSP

processors.

. Responsible for the release of the assembler, compiler, debugger and

simulator for the DSP processors.

. Created and grew the software engineering and tools design group for the

company.

HP January 1995 - January

1996

Senior Consultant

. Worked on design, development and product release for the C and C++

compilers in the HP California Languages Labs. Interfaced with external

customers and internal groups to ensure on-time delivery of products.

Tandem Computers, Inc. June 1992 -

September 1993

Technical Lead

. Lead and played a key role in the Tandem Compiler team to design and

develop a fully compliant ANSI C Compiler. Resolved critical problems and

added product optimizations.

Tata Research Design Center, TCS, India

February 1987 - August 1990

Technical Lead

. Technical lead of the team that designed and developed the semantic

analysis phase for the first C++ compiler developed in India.

. Developed software tools to enable automatic language-to-language

translations used in HP Software Labs and Tandem Computers in USA.

Education

. M.S., Computer Science, 1992, State University of New York at Albany.

. M.S., Computer Engineering, 1987, Indian Institute of Technology,

Chennai, India.

. M.S., Mathematics, 1985, Indian Institute of Technology, Chennai, India.

Journal Papers

. "Matrix Transposition in a Magnetic Bubble Memory", International Journal

of Computer Mathematics, Vol. 26, pp. 11 - 27 (1988).

. "A Time-Optimal, Message-Efficient Distributed Algorithm for Depth-First-

Search", Information Processing Letters Journal, Vol. 25, No. 2, pp. 103-

109 (1987).

References provided upon request[pic]

Contact this candidate