Customer Service Technician

Bryan Bruch

** **** ********* **** . ****, MN ***33 . 218-***-**** .

**********@*******.***

Summary of Qualifications:

Certified IT Technician with Network and Security experience.

Expertise in computer assembly and repair. Proficient at solving computer

and electronics problems. Well informed and stay current with latest

technologies, computer hardware, and computer software.

Experience:

MobileComm - Minneapolis, MN August '08 - Dec. '08

Driver/Technician

- Tested T-Mobile's 3G network

- Collected data from cell towers

- Used Microsoft Streets & Trips GPS

Unisys - Minneapolis, MN Sep. '08 - Oct.

'08

IT Technician

- Upgraded PC's for Xcel Energy from Windows 2000 to Windows XP

- Used a ghost drive upgrade system

- Fixed any other PC related issues that arose

Home Based PC & Laptop Repair & Upgrades August '05 -

Present

- Repairs and upgrades to new and used PC's and laptops, both hardware

and software

- Build custom PC's to order per customer specification

- Virus Cleanup and firewall installation

TruTek Computers - Cloquet, MN August '04 -

March '05

IT Technician

- Break/fix work on computers

- Provide on-site customer service

- Computer cleaning with specialized cleaning instruments

- New computer builds

Education:

CBT Direct - Online Classes

8/2007 - Present (Expected graduation of August '10)

Completed CompTIA A+ Certified IT Technician exam. Currently working on

CompTIA Network and Security certifications. Upon graduation I hope to have

achieved my Cisco, MCSE, MCSA, and other certifications as well.

Fon Du Lac Tribal and Community College - Cloquet, MN

January '06 - December '07

Some College Coursework Completed in General Studies

University of Minnesota - Duluth, MN

August '005 - December '05

Some College Coursework Completed in General Studies

Technical Skills:

Software: Microsoft Office, Mozilla Firefox, Norton Ghost. Proficient with

ad-ware, malware, spyware, anti-virus, internet security software and much

more.

Operating Systems: Windows 98, 2000, ME, XP, Vista, and Windows 7. Some

Apple and Linux experience.

Hardware: Motherboards, Graphics cards, RAM, Hard Disk Drives, CD-ROM

drives, CPUs, Power Supplies, Cases/Cooling, Monitors, network hardware and

more.

Other Electronics: Experience working with portable media players, audio

equipment, and game consoles.

Additional Information:

Currently enrolled with CBT Direct working on IT certifications using their

online courses. Once courses are completed I take a test at one of their

local facilities. So far I have completed my A+ IT Technician certification

and currently working on my Network and Security certifications. I have

until August 2010 to complete as many certifications as I can. I will soon

be working on Cisco, MCSE, MCSA, and others. I am willing to obtain

certifications that are recommended by employer to further my career.

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