High School Engineer
Resume:
A ndrew R. Mo r r is
* **** *****, *** ****** Township NJ 08234
**********@*******.***
* A+ Certification
Certifications:
* Dreamweaver and Flash MX Suite
* Network Authentication
Technical Skills
Operating Systems
• All Windows Operating Systems
• All Macintosh Operating Systems
• All Mainstream Linux Systems
H ardware
• •
Troubleshooting and repair Troubleshooting LAN and
of IBM compatible personal WAN
•
computers Wireless LAN
• •
Multimedia installations Implementing Network
• Routing Architecture
• •
Preventive maintenance Security
• •
Network hardware setup Administration
Software
• •
Microsoft Office Suites Lotus Notes 6
• •
Dame ware FRAC
• •
MacAfee 8.5 EPO Blackberry 4.0
• •
Internet Explorer 6.0-7.0 IIS 5.0 to 6.0
• •
Microsoft Exchange Server WS FTP
• •
Microsoft Windows 2003 Radio frequency ID
•
server Voiceover IP
• Citrix
Work Experience
2007-Present Helpdesk Analyst Level 3
Enterprise Engineering Services, LLC
Responsibilities:
Setup and configured PC computers with administrative support.
Worked with LAN and infrastructure groups on Port security, Virus software updating,
Group policy updates, Cable and jack troubleshooting, Network connectivity
Configured Pc with LAN setting s and loaded software for End users.
Remote troubleshooting for off site clients.
Installed Teleconferencing software for clients.
Worked on helpdesk phone support for clients
o Safe boot Hard disk Encryption
o IBM Lotus Notes setup and support
o Web page and Browser support
o Troubleshoot Internet and LAN, and wan
o IP Addressing for Reserved devices (Printers, Scanners, Computers)
o Setup and Added Mapped Server Drive
o Troubleshoot Third party FAA NAS Applications
o Check and maintain Program standards For FAA wide system
o Maintained security on FAA security admin Group
2002-Present Instructor of Adult Night Computer Classes
Atlantic County Institute of Technology
5080 Atlantic Avenue, Mays Landing, NJ 08330
Classes offered:
Introduction to Personal Intermediate – Windows XP
Computer Operations Windows: Keeping Your PC
Computer Equipment Safe and Secure
Repair
Internet Essentials
Responsibilities:
o Develop and follow a curriculum to teach adult students whose computers skills vary from
beginner to advance.
o Instruct students for general use of PC Windows 98 to Windows XP and all functions of
desktop and icons.
o Show students the functions and features of Microsoft Office 2003 in order to make
productivity effortless.
o Demonstrate security features for internet and online environment.
o Teach students to connect and install auxiliary media to PC.
o Prepare students for A+ Certification exam.
o Setup and design network architecture for Microsoft to Linux and/or Macintosh.
o Illustrate how to maintain, diagnose and troubleshoot all Mac, PC and some Linux operating
systems.
2004-2006 Information Technology Engineer
Gaming Laboratories International
600 Airport Road, Lakewood, NJ 08701
Responsibilities:
o Setup and configured PC computers with administrative support.
o Added web printing systems and installed new PC’s by RIS server.
o Worked on Exchange Server and Blackberry Mail Systems.
o Worked with Citrix Metaframe with Overseas User Support.
o Secure Client Server Architecture.
o Microsoft Exchange Server setup and support.
o Intranet web posting forum
o Internet filters on web sweeper program.
o Setup and Added backup solution.
o SQL Database support and FTP Transfer
o Active Directory Maintenance
2003.2004 Network Administrator
Enroute Computer Solutions
2511 Fire Road, Egg Harbor Township, NJ 08234
Responsibilities:
o Setup and configured PC computers with administrative support.
o Researched and analyzed broadband speed for optimal connection to router through VPN
access.
o Worked on TSA and FAA Linux and Windows Projects.
Implemented and Designed:
•
• Secure Client Server • IP Camera for Security and
Architecture Surveillance
• Microsoft Exchange Server • Setup and Added Backup
setup and support Solution
• Web page support and design • Wireless Access Point and
• Internet Filters Router
• Sonicwall Hardware Appliance
• Maintained VOIP System
2002-2003 Computer Technician
Creative Achievement Academy
120 Wood Street, Vineland, NJ 08360
Responsibilities:
o Installed and configure motherboards and cards into computers.
o Installed operating systems including Windows 9X to XP.
o Configure operating systems for internet access on fractional T1 line, assigned IP address,
DNS, and Gateway to PC on the network
o Implemented newer technology such as Wireless 802.11A and RAS, E-mail, Microsoft
Office, and support for new broadband access.
o Support individuals with problems dealing with computers and network.
E ducation
1996 High School Diploma
Ocean City High School
Ocean City, NJ
2000 Network Technology Diploma
Computer Learning Centers, Inc.
Cherry Hill, NJ
2006 Dreamweaver and Flash XM Suite Certificate
Atlantic Cape Community College
Mays Landing, NJ
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