Luanne M. Fusco
McKinney, TX 75070
***********@*****.***
PROFESSIONAL
SUMMARY: Fifteen years of increasing responsibility and leadership
skills as an Oracle Functional Business Analyst. Extensive
experience in the project life cycle from business
requirements, gap analysis, solution design, functional
specifications, system modification, conference room
pilots, application setup, test case creation, system
testing, end user training, and user support. Complete
Implementation cycle and post system support for Oracle
CRM, ERP and Financial Applications.
PROFESSIONAL EXPERIENCE
NCH Corporation
Irving, Tx
5/09 - Present
Oracle CRM/Sales Functional Analyst
. Implementation of Oracle Release 11.5.10 for NCH North American
Headquarters for Oracle Order Management, Advanced Pricing and a
customized Oracle Contracts application.
. Responsibilities include application setup, application design
documentation, system testing, integration testing, application
interfaces, and end user daily support.
Analyze Oracle system functionality to support the individual business
unit's requirements, needs and objectives.
Interact and drive processes with the Order-To-Cash process team.
Develop solution design documentation to support additional business
requirements from business users and management.
Develop test scripts to support end user testing.
Interface with users to modify existing Oracle reports and to develop new
reports.
Responsible for integration testing between applications for application
and database patches.
Integration testing for database upgrade to 11G.
Celerity Inc. (formerly Kinetics Fluid Systems)
Austin, Tx and Allen, Tx
5/01 - 5/09
Business Analyst III
. Facilitated Oracle Release 11.5.9 implementation for Oracle Dept
Repair, Oracle Service and Oracle Install Base modules for three
Celerity Service Centers in California, Texas and Dresden, Germany.
Responsibilities include Application setup, system testing,
integration testing, application interfaces, user training,
training documentation and end user daily support.
. Multi-Currency Oracle Rel 11.5.9 implementations in Ireland and
Germany facilities.
. Functional Lead for implementation and support of a customized
Customer Care Portal using Oracle iSupport for Release 11.5.9. The
main applications used in this Portal were Depot Repair, Oracle
Service, Oracle Order Management and Oracle Install Base.
. Responsible for end user support for Oracle Depot Repair, Oracle
Install Base, Oracle Service, Oracle Order Management, Oracle
Inventory, Oracle Purchasing, Oracle Work In Process, Oracle
Accounts Payable and Oracle Accounts Receivables Applications for
Release 11.5.9 for four Business Units.
. Migration of existing legacy systems for acquisitions for
facilities in the United States and Ireland to Oracle 11.5.9.
These included Oracle ERP and Oracle Financials Applications.
. System Upgrade in 2002 from Oracle 11.0.3 to 11.5.9 for the Austin,
Texas facility for Oracle ERP and Financial Applications.
Analyze system functionality to support additional business requirements.
Develop solution design documentation to support additional business
requirements from end users and management.
Develop test scripts to support end user testing.
Interface with users to modify existing Oracle reports and to develop new
reports.
Develop end user training documentation and facilitate end user training
classes.
Responsible for integration testing between applications for application
and database patches.
Responsible for Service Desk tickets for Oracle user issues.
Robert J. DePaul & Associates, Inc.
Pittsburgh, PA
7/99 - 2/01
Senior Consultant
. Senior Functional Consultant at Duquesne Power & Light in
Pittsburgh, PA.
Responsibilities include support and system enhancements for Oracle
Release 10.7 for Oracle Order Entry, Oracle Inventory, Oracle
Purchasing and Oracle Accounts Payable Applications.
. Interact with end-users to resolve application production problems.
Analyze system functionality to support additional business requirements.
Develop solution design to support additional business requirements.
Responsible for integration testing for application and database patches.
Develop SQL Reports and queries to assist management and end-users.
Responsible for application setup and testing of all Oracle Applications
for Multi-Organization installation of Release 10.7SC.
Liaison with Oracle technical support to resolve application production
issues.
Contemporary Technologies, Inc.
Pittsburgh, PA
1/99-3/99
Applications Specialist
Coordinate with the business development team to develop proposals for
perspective Oracle Financial Applications project opportunities.
Responsible for client implementation support of Oracle Financial
Applications.
Created end-user manual for the Oracle Accounts Payable Application.
Federated Investors, Inc.
Pittsburgh, PA
August 1998 - December 1998
Lead Business Specialist
Analyze potential Oracle Manufacturing application functionality
improvement processes.
Analyze reporting requirements and develop SQL Reports.
Responsible for interfacing with end-users to resolve application
production problems.
Interact with Oracle technical support to resolve application production
issues.
Oracle Corporation
Redwood Shores, CA
December 1996 - August 1998
Principal Consultant
. Lead Functional Consultant for Oracle Inventory and Oracle Order
Entry on Oracle Release 10.7 Implementation at Consolidated Natural
Gas in Pittsburgh, PA.
. Lead Functional Consultant for Oracle Purchasing and Oracle
Accounts Payable Implementation of Release 10.7 for AT&T Corporate
Financial Organization in Morristown, New Jersey.
. Functional Oracle Purchasing Leader to the client Supplier
Management Team to coordinate all phases of business analysis and
project management deliverables.
. Responsible for interfacing with end-users to resolve application
production problems.
Mastech Systems Corporation
Pittsburgh, PA
September 1996 - November 1996
Oracle Consultant
Consultant for Oracle Financials system upgrade of Accounts Payable from
Release 10.1 to Release 11.0.3.
Created test scripts and performed system testing for an Oracle upgrade
from Release 10.7 to Release 11.0.3.
Conducted end user training for Oracle Accounts Payable staff.
Database Consultants, Inc.
Austin, TX
March 1996 - August 1996
Oracle Financial Consultant
7. Consultant for Oracle Financials Accounts Payable and Oracle
Purchasing Business Analyst implementations.
AT&T Wireless Services, Inc.(McCaw Cellular Communications)
Austin, TX
May 1993 - March 1996
Accounts Payable Administrator
Accounts Payable Team Lead for Oracle Financials Release 10.7
implementation project.
Created policies and procedures for Accounts Payable Department.
Participated on National Steering Team Committee weekly meetings to analyze
and modify system weakness and limitations.
Developed Accounts Payable User Training Manual for Oracle Release 10.7.
Trained and supported three regional offices and six field offices in the
Southwest United States.
Prepared weekly average of 1400 Accounts Payable checks and administered
problem resolution with vendors and accounting staff.
Software Skills
. Oracle Order Management, Oracle Advanced Pricing, Oracle Service,
Oracle Service Contracts, Oracle Depot Repair, Oracle Install Base,
Oracle Purchasing, Oracle Accounts Payable, Oracle Accounts
Receivable, Oracle Workflow, Oracle System Administrator
. SQL Navigator, TOAD, SQL*PLUS, Visio
. Oracle table and schema structure for CRM, ERP and Financial
modules
. Oracle Functional and Technical requirements documentation
. Oracle Application Implementation Methodology
. Order-To-Cash and Procure-To-Pay implementations.
Education: Austin Community College
Austin, Tx