Customer Service Manager
Resume:
TERENCE J. BEGLEY
Edison, New Jersey 08817
732-***-**** cellular
*********@*******.***
OBJECTIVE:
A position in a service-related industry whereby using my knowledge of printing and ability to effectively communicate
with people in general and clients in particular, I can contribute to the overall success of the company.
EXPERIENCE:
08/07-present PRODUCTION COORDINATOR, Bowne Business Communications, 215 County Avenue, Secaucus, NJ 07094
• Responsible for overseeing and coordinating the printing of all transactional and mutual fund documents for Bowne
& Co. on the East coast and Great Lakes area.
• Lead contact person for all the Bowne sites in these areas. Keep clients updated on the status of their jobs.
• Organize the entire print and binding process in the most timely and efficient manner to lower costs and ultimate
profitability.
• Order supplies such as web and sheet fed stock, ink, and other materials through internal procurement forms.
• Handle high-end commercial print jobs for medical companies, including their Annual Reports, brochures and
promotional items.
• Communicate with other departments such as Prep, Manufacturing, Bindery and Vendors to achieve maximum
cohesion during the printing process.
03/02 - 08/05 PRODUCTION ASSOCIATE, ADP Graphic Communications, 100 Burma Road, Jersey City, NJ 07305
• Imposed approved documents efficiently for their production on press and in bindery.
• Dealt with customer service department on the scheduling and completion of printed materials.
• Calculate and order roll and sheet-fed paper for individual jobs.
• Coordinated with manufacturing, bindery and shipping on the production of these documents to achieve maximum
organization.
• Prepared layouts for sheet-fed and web jobs.
05/00 - 02/02 SENIOR ACCOUNT MANAGER, GS Financial Printing, 111 Commerce Road, Carlstadt, NJ 07072
• Dealt with clients through all phases of the printing and distribution process.
• Coordinated and filed EDGAR and HTML documents with the SEC for these companies on a quarterly and annual
basis.
• Created and sent electronic proofs for review and approval.
• Coordinated with print vendors on receiving the proper files for covers, logos and text files of the printed materials.
05/98 - 05/00 CUSTOMER SERVICE REPRESENTATIVE, Global Financial Press, 75 Ninth Avenue, New York, NY 10011
• Was responsible for the controlling and maintenance of Internal Public Offerings and other financial documents for
worldwide clientele.
• Dealt with clients over the phone and in person on files to be printed and filed with the SEC.
• Handled the distribution of proof copies of current files by courier and electronic mail.
• Oversaw the set up and printing of prospectuses and proxy statements for worldwide distribution.
12/95 - 03/98 PRODUCTION MANAGER, Merrill Corporation, 155 Federal Street, Boston, MA 02110
• Managed the operational and human resource functions of a regional document service center with a staff of twenty-
five.
• Selected to manage the start-up of facility in Boston area and achieved growth of thirty percent over estimated
budget.
• Dealt directly with many clients on sales calls for many large productions of legal documents for many national law
firms.
• Trained employees in the proper procedures of copying, imaging, customer service and quality control.
06/92 - 11/95 SHIFT SUPERVISOR, Donnelley Business Services, 75 Park Place, New York, NY 10007
• Administered the operations of an on-site copy center for client Morgan Stanley, a large investment bank.
• Services included Xerox, color copying, fax and mail services.
• Negotiated agreeable deadlines on projects directly with clients.
• Trained and reviewed the development of a staff of seven.
EDUCATION:
Hofstra University, Hempstead, New York, 11550
B.B.A. Degree 2004
Major: Business Administration
PERSONAL:
Received Certificate of Completion from Union County College in the areas of MS Office applications, keyboarding and
internet exploration, November 2007.
Willing to relocate
REFERENCES:
Will be furnished upon request.
Contact this candidate