Customer Service Software

Thaya Thurai (Taya)

*** ********* *****, **********, ** 11801 T.P. #: 516-***-****

************@***.***

Objective

Looking for the greatest opportunity to work as Desktop Support

Technician for a reputed company.

Skills:

. Strong experience of XP and MS office support.

. Excellent communication and writing skills.

. Excellent customer service skills.

. Strong capability in supporting Laptop or PC Hardware, Software and

Printers.

. Able to use remote control software application such as VNC.

. Able to solve networking and wireless network problems.

. Responsible for other duties as assigned.

Working Experience

2005- Present

Desktop Support Technician

. Take responsibilities of maintained user security accounts for window

2003 including Desktop configuration, network connectivity, network

access issues and printer connectivity.

. Load new or update software and systems on existing equipment.

. Responsible for managing LAN/WAN installation and arrangement for

Network PCs performing connectivity, system setup, daily backup,

network virus inoculation, hardware and software trouble shooting Etc.

. Done installation and configuration of windows NT/2000/XP/professional

and applications.

. Responsible for troubleshooting, installation, configuration and

repairing computer systems.

. Responsible for performing hardware and software performance

regularly.

. Done other duties as assigned.

2003- 2007

Front End Manager/Information Desk/Cashier (Total UK Ltd)

. Handled cashier transactions, provided customer service, trained new

employees

2000 to 2003

Computer Instructor for International Business Systems Overseas Pvt

(Ltd) IBS

. Instructor for International Professional courses

. DSE (Diploma in System Engineering)

. DHE (Diploma in Hardware Engineering)

. MSO (Microsoft Office XP)

Computer Skills and Experience

. Operating Systems MS DOS, Windows 9x/2000/XP/Vista

. Packages Microsoft Office XP/2007/2003

. Languages Microsoft Visual Basic 6, .NET, MS SQL, Java, C#, HTML,

VB Script & Java

Script

. Databases Microsoft Access XP/2003/2007 (Designing & Implementing

Databases)

Academic Qualifications

University of Portsmouth

BSc in Computer Information Systems (Honors)

Units

Advanced Networking

Electronic Commerce

Pattern for Software Design (GOF)

Database Management System (MS SQL Server)

Project Management

Final Year Engineering Project (Intelligent Voice Assistant for

Reading eBooks using Visual Basic.NET and SQL2008)

Reference

. Upon request

Contact this candidate