Project Manager

Summary

Accomplished IT Manager, Developer and Project Manager with substantiated

successes implementing technology for business. A leader with successful

experience in creating visions, motivating teams and leading teams in the

execution of vision strategies. Consistently demonstrates a passion to

exceed organizational goals by applying process improvement and project

management techniques with proven benefits, improving customer

satisfaction, improving quality and reducing cost.

Professional Strengths

Project Management, Team Building, Performance Management, SDLC,

Communications, ASP, ASP.NET, C#, C++, JSP, VBScript, JavaScript, Visual

Basic, XML, HTML, CSS, COM, MS SQL Server, Oracle, MS Access, Crystal

Reports, and MS Project.

Experience

IT Production Support Manager: Allstate Workplace Division, Jacksonville,

FL/Austin, TX

January 2006 - Present

Responsible for managing a level 1-3 production support team, automated

testing team and project managers. Automation testing conducted in a

Windows environment utilizing HP Quick Test Pro. The Production Support

team utilizes SQL Server 2005 to troubleshoot and correct issues.

. Provide Program Management for multiple application development

projects

. Responsible for all aspects of employee development including

coaching, goal setting, performance management, and individual

development planning

. Defined and implemented Project Management processes and procedures

. Key member of Director level strategic planning

. Defined and implemented multiple SLAs for the production support team

. Continuously working to improve automation testing processes

. Conceived, Initiated and Developed production support metrics

. Business Partner liaison

. Lead planning and execution of multiple departmental events and

functions

. Prepare and present organizational status reports, project updates and

presentations to executive level management

. Encouraged constructive team environment

Independent Consultant, Austin, TX

September 2004 - December 2005

Self Employed utilizing formal project management methodologies and web

development skills for several customers.

. Managed and developed an internet application for an Auto Rental

Affiliate program which included a public informational area, members

only and administrator areas

. Developed Real Estate internet application allowing agents to

dynamically create web pages

. Development and maintenance of several small business web sites

. Development and PM responsibilities throughout the entire projects

lifecycle

. Most projects were developed using Visual Studio, ASP .NET with VB, MS

Access and SQL Server 2000

Senior Software Architect: Thrax Computer Consulting, Austin, TX

March 2004 - September 2004

Project Management and Development of an ASP .NET operations control

internet application.

. Responsible for full lifecycle of development for this project

. Development was within Windows Platform utilizing VB, JavaScript and

Infragistics controls

. SQL Server 2000 database was used on the backend and SQL Server 2000

Reporting Services to develop customer reports

. Utilized C# to add functionality to an existing internet tracking

application used internally

. Managed the project through the development of detailed work plans,

schedules, project estimates, resource plans and status reports

Internet Applications Developer: Triangle Technologies Inc., Austin, TX

April 2003 - December 2003

Contract position developing various applications with ASP .NET

. Responsible for full life cycle of development of an internet based

Call Center application

. Created new .NET release of an MS Access application with enhanced

functionality and user friendly GUI

. Developed an email newsletter subscription incentive plan verification

application using ASP .NET and SQL Server 2000 database for Dell

Computer

Principal Software Engineer: Sytel Inc., Austin, TX

August 2001 - April 2003

Project lead responsible for leading development team through

implementation of numerous gadgets for the Plumtree framework for various

clients including the US Air Force IL.

. Interface with, coordinate, and lead resources through project life

cycle

. Worked directly with customer to identify requirements, scope project

and provide status reports throughout the life cycle of the projects

. Develop detailed work plans, schedules, project estimates, resource

plans and status reports

. Perform project tracking and analysis

. Ensure adherence to project quality standards and review project

deliverables

. Coordinate and help facilitate project meetings with internal

technical and business resources as well as external resources

. Actively manage project risks

. Communicate project status to business managers and executives

Education

Texas A&M - CC, Corpus Christi, TX

May 1998 Bachelor of Science

Major: Computer Science with emphasis in Programming

Minor: Mathematics

Other

PMP: Certified Project Management Professional

Project Management Institute: Member

NE Florida (NEFL) PMI Chapter: Member

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