Customer Service Administrative Assistant

Susan Potter

*** ***** ******, ***** ***, MI ****3

313-***-**** **********@*****.***

EDUCATION

M.S. in Library & Information Science, Wayne State University, May 2010

• Course in client-based website development

B.A. in Interdisciplinary Humanities, Michigan State University, May 2002

WORK EXPERIENCE

Book Seller November 2009 - present

Barnes and Noble 500 S. Main Street, Royal Oak, MI 48067 248-***-****

• Customer service, in-store reference help, online ordering of rare or out of print merchandise

• Organize displays, restock inventory, sales

Research Assistant March 2009 – June 2009

Wayne State University 106 Kresge Hall, Detroit, MI 48202 313-***-****

• Assisted professor with research for future publications and student readings

Research Internship March 2009

Ferndale City Hall 300 Nine Mile, Ferndale, MI 48220 248-***-****

• Researched grant opportunities for community development & Brownfield restoration

Sales & Project Management Coordinator January 2007-April 2008

ISCG, inc. 28000 Woodward Ave., Royal Oak, MI 48073 248-***-****

• Created proposals, managed sales, coordinated installation & labor costs

• Scheduled warranty work & service calls, ordered parts as needed

• Maintained company calendars, office supplies, service maintenance of office equipment

Administrative Assistant November 2004-December 2006

Concord Management, 38705 Seven Mile Road Ste. 315, Livonia, MI 48152 734-***-****

• Provided administrative support and answered customer service calls (internal & external)

• Uploaded information from company intranet site for policy changes/ update s

• Created monthly financial statements and created Excel charts for the Regional VP & Managers

• Scheduled & coordinated complex events within the organization

• Assisted with certificates, confirmed registrations for classes & provide support and direction to fellow

employees

• Composed articles for the corporate newsletter

Technology Assistant/ Page II January 2004-November 2004

Westland Library, 6123 Central City Parkway, MI 48185, 734-***-****

• Maintained computers and printers, provided assistance in operations, mechanical use and

troubleshooting

• Shelved library inventory, tracked non-circulating items and updated patron records

• November 2004 Employee of the Month in recognition for outstanding work

Temp/Administrative Assistant September 2003-January 2004

Snelling Personal Services, 36163 Plymouth Rd., Livonia, MI 48150, 734-***-****

Susan Potter

603 Royal Avenue, Royal Oak, MI 48073

313-***-**** **********@*****.***

Library Assistant March 2003-August 2003

Mason Library, 145 West Ash Street, Mason, MI 48854, 517-***-****

• Provided patrons with technical assistance in operations, mechanical use and patron registrations

• Prepared and performed story hour and crafts for children

• “Tween” workshop in Lansing, MI for children/teen library collection development

• Provided reference and interlibrary loan assistance

• Supervised weekend shifts and documented cash register

Waitress/ Hostess May 2002-June 2003

Coral Gables Restaurant, 2838 Grand River, East Lansing, MI 48823, 517-***-****

Student Assistant August 2001-May 2002

Michigan State University, East Lansing, MI 48824, 517-***-****

• Maintained computer labs and printers, and assisted students with a variety of troubleshooting

Waitress August 1996-January 2002

Burton Manor, 27777 Schoolcraft, Livonia, MI 48150 734-***-****

• Customer service and communicating with guests and management of up to five servers

• Preparing, serving and clearing meals including family style, individual and buffet

SKILLS

• Public relations and customer service workshops: Royal Treatment, Effective Communication,

Behavioral Interviewing and When Disaster Strikes

• IC3 Certified (Internet and Computing Core Certification)

• Notary public

• Advanced website development skills (HTML, DHTML, XML, Java Script, Microsoft Expression)

• Volunteer: Detroit Zoo gardener, Friends of the Rouge River & MSU Master Gardener 2007

Contact this candidate