Software Support

FRANCISCO NU EZ, CNE

**-** *** ****** ( Fresh Meadows, New York 11365 ( 718-***-**** (

Email: **********@***.***

Objective

To obtain a Second Level Desktop Support position

in a IT department that requires excellent

Technicians. To work in a challenging environment

where problems are complex and difficult so that I can apply my

Extensive experience and expert troubleshooting

techniques

Profile

. Experienced Senior Computer Technical Support Specialist working

in a variety of platforms and on a wide range of micro and mini

computers, servers, peripherals, operating systems and network

environments.

. Strong interpersonal skills.

. Excellent communicator able to effectively interface with all

technical and non-technical users.

. Successful track record of proven ability to identify,

troubleshoot, and resolve simple as well as complex hardware,

software or network problems.

Hardware: IBM PC's, IBM compatible PC's (Compaq, AST, Dell), Proliant

servers, IBM and Lenovo laptops, docking stations, HP/Lexmark

inkjet, laser jet printers, and plotters, tape drives, I/O

cards, Cisco 2500 /2600 Routers, Cisco 1900, switches, CSU/DSU,

Wang Mini Computers and all associated peripherals, as well as

Server Installation and configuration.

Software: MS Office Suite, Outlook, Access, Lotus Notes, IIX, AOL,

Bloomberg, Crystal Reports, Morning View, Bridge etc.

Network: Wang Net (a broadband -backbone network), Frame Relay, ISDN,

VPN, TCP/IP Networks, Virtual LANs, routing and switching

with Cisco equipment, Ethernet, Token ring, Subneting.

O.S.: Novell 4.1, Windows 3.1, WINDOWS 95/98, Windows NT 4.0, WINDOWS 2000

Server/Professional WINDOWS 2003, and WINDOWS XP.

Relevant work EXPERIENCE

I SS

Field Engeneer

6/2002 to11/2009

At ConEdison's Queens locations, providing hardware, software, and

network support for Proliant Servers, Dell desktops, HP printers/

plotters, and IBM, Panasonic laptops.

At the MTA Provided citywide hardware support for Desktops, Laptops,

Printers, Servers, Wang Systems and IBM terminals.

. Trouble shoot LAN /WAN connections in an Ethernet/ Token Ring

Environment.

. Upgrade hardware and software components to Desktops, Laptops, and

Printers.

SITA 1999 to 2001

System Administrator

. Responsible for administering and maintaining the PASENGNER CHECK IN

SYSTEM at the British Airways Terminal at JFK airport. The system

consisted of desktops with NOVELL 4.1/WINNT 4.0 Operating Systems in a

Local Area Network of 170 users. The LAN was implemented via Ethernet

VLAN and the WAN, with connections to London, was implemented via DSN and

T1 Lines.

. Provided second and third level support to British Airways own

technicians in charge of trouble shooting desktops mainly with SITAS

propitiatory programs and MS software, and all peripherals at the

terminal.

. Provided support for the wireless BAGGAGE CONTROLL SYSTEM that consisted

in setting up and trouble shooting the wireless equipment.

. Provided around the clock monitoring, and trouble shooting the WAN links

between JFK, London, Hong Kong, and Sydney

OPPENHEIMER (CIBC Oppenheimer) 1997 to 1999

PC Analyst

. Provided expert second level support, in a NOVELL 4.1/WINNT 4.0 network,

for company wide desktops (including a trading floor of 170 users). The

software consisted of MS Operating systems, (Windows 95,98, NT2000)

Office, Outlook, Access, Lotus Notes, Ilx, AOL, Bloomberg, Crystal

reports, Morning View, Bridge, etc.

. Actively participated in the successful conversion of the company's

network topology from Token ring to Fast Ethernet, successfully completed

a project to migrate a departments' computers from Win 3.1 to Win NT.

. Extensively involved and performed successful rollout of Win. NT for more

than 500 end users.

. Achieved recognition as the most skilled technician to provide Second

Level Desktop/Network Support.

Key Systems 1996 to 1997

MEMORIAL SLOAN KETTERING CANCER RESEARCH CENTER

PC Analyst

. Provided second level support, for all Desktops in a Token Ring/Ethernet

environment. The software included MS

Operating Systems, (Windows 95, 98, NT, Novell 4.1) MS Office 97

Suit, in house applications, and telecom programs

. Provided hardware support for Compaq, Dell PC's and printers, trouble

shooting problems to the component level.

. Provided network support, trouble shooting for cable connections, hubs,

ports and network settings.

. Participated in departmental and company wide rollouts and special

projects such as changing network topology from Token Ring to Ethernet.

MATHEW BENDER hardware/ software 1992 to 1996

Senior Technical Support Specialist

Senior Hardware Technician

Provided support for all Wang equipment including CPU's, tape drives,

disk drives, and printers.

. Responsible for desktops and broadband networks in a mixed environment of

Wang and Windows NT systems.

. Provided support for junior technicians.

EDUCATION

Novell Certified Network Engineer. (Exam based on Novell 3.11 Operating

System)

New York, NY

TCI (formally RCA Institutes), New York NY

Electronic Circuits and Systems (V-7 course)

Contact this candidate