Software Engineer Manager

JAMES L. URSO JR.

* ********* ***** ( Shrewsbury, MA 01545 ( *********@*******.*** ( 774-275-

**** (c) 508-***-**** (h)

Principal-level software professional with extensive experience in software

design, implementation, testing and maintenance, working individually or as

a member of a team. Proven success leading Software Development,

Sustaining and QA teams. Substantial experience delivering products on

time, across multiple product lines, working with local and remote teams.

Ability to thrive in dynamic and fluid environments while remaining

pragmatic and focused.

PROFESSIONAL EXPERIENCE

DNUTCH ASSOCIATES, Methuen, MA

2/2009 to 5/2009 (part-time)

Quality Assurance Specialist - Using past Quality Assurance and Software

Development experience, provided Independent Verification & Validation to

federal clients to help manage their risk on complex development projects

awarded to contractors.

. Developed Test Planning and Configuration Management documentation for

project under development at New York City Transit.

. Developed Requirements Management tracking matrix to track the

progress of documentation imported into Rational RequisitePro.

TOP LAYER NETWORKS, Westborough, MA

9/2008 - 12/2008

Qualification Engineering Manager - Managed two Test Engineers and one

System Administrator responsible for ensuring the high quality of all Top

Layer Intrusion Prevention System products.

. Developed test plan, test schedule and test matrices for new product

in the early stages of development.

. Performed hands-on testing of Intrusion Protection System to prepare

for Common Criteria certification.

3COM CORPORATION, Marlborough, MA

1/1996 to 8/2008

Various Engineering Management Positions

. Software QA Manager - Managed team of fourteen QA Engineers

responsible for ensuring the high quality of all of 3Com's Data

products (Switches, Routers, Security and Wireless) developed by 3Com

groups in the UK, China, India and third party OEMs.

. Software Sustaining Manager - Managed team of three Sustaining

Software Engineers and led Software Sustaining activities on mature

3Com Data products (LAN switches, NIC cards, Wireless Access Points).

Working with Global Support Organization, prioritized customer issues

and assigned the issues to myself or the engineers on my team.

. Software Development Manager - Managed team of seven embedded Software

Engineers developing software for 3Com 10/100 and Gigabit Ethernet

switches. Responsible for the overall software development from

concept to manufacturing release.

Principal Sustaining Software Engineer - Working with Global Support

Organization escalation team, diagnosed customer issues and created

maintenance software releases for 3Com networking products.

. Worked with team to diagnose complex network problems seen by 3Com

customers. Traveled to customer sites to diagnose and troubleshoot

problems.

. Generated software release packages for all 3Com Data products,

maintained Management Information Base (MIB) archives and generated

MIB packages for 3Com products.

. Developed and instituted new process for generating software release

packages which reduced production time by 80%.

Principal Software Engineer - Developed embedded real-time software and led

teams developing embedded software for 3Com networking products.

. Led team of five software engineers that developed embedded software

for a 10/100 Ethernet Desktop Switching blade for a 3Com large

enterprise chassis product.

. Developed embedded software for a Gigabit Ethernet blade and a 10/100

Ethernet blade for a 3Com large enterprise chassis product.

. Led joint development team of 3Com engineers and remote IBM engineers

that fixed bugs and developed embedded software releases for 3Com

Token Ring products.

DOBLE ENGINEERING COMPANY, Watertown, MA

10/1988 to 1/1996

Senior Software Engineer - Designed and developed embedded real-time

firmware and Windows-based controller software for test equipment used in

the power industry (circuit breaker testers, relay testers, insulation

testers).

DATACHECKER SYSTEMS, INC., Littleton, MA

1/1987 to 8/1988

Intermediate Software Engineer - Designed and developed embedded firmware

for a communications controller used in a point-of-sale terminal.

SIMPLEX TIME RECORDER COMPANY, Gardner, MA

8/1983 to 1/1987

Software Engineer - Designed and developed embedded firmware for fire alarm

systems, PC-based fire alarm products and internal software tools used

within the Engineering Department.

TECHNICAL PROFICIENCIES

. Platforms: Linux, UNIX (Solaris), Windows 3.1 / 9x / NT /

2000 / XP, MS-DOS, RTOS (VRTX, PSOS, VxWorks), VAX/VMS, IBM

360

. Languages: C, C++, HTML, PL/1, BASIC, Easel, Assembly Language (8051,

80186, HPC).

. Hardware: Intel 8051, 80186, National Semiconductor HPC,

Motorola Coldfire processors, Texas Instruments DSPs.

. Networking: TCP/IP, Ethernet, Token Ring

. Tools: Source code editors, compilers, linkers,

debuggers, IDE's, source code control systems (ClearCase),

requirements management tools (RequisitePro), defect

tracking systems (ClearQuest, Bugzilla, TeamTrack), MIB

browsers, MIB compilers, Lotus Notes, Microsoft Office

Suite (Word, Excel, Access, Project, PowerPoint, Publisher,

Outlook), in-circuit emulators, network sniffers (GigaPeek,

EtherPeek, Ethereal, Wireshark)

EDUCATION

WORCESTER POLYTECHNIC INSTITUTE, Worcester, Massachusetts

. Courses taken toward Master of Computer Science degree

. Completed WPI Certificate Program in Program Management (5/2000)

. Completed "Introduction to Java" course

FLORIDA INSTITUTE OF TECHNOLOGY, Melbourne, Florida

. Bachelor of Science, Computer Science with honors, 1983

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