Software Engineer
Resume:
AMA SINTIM-DAMOA
Freehold, New Jersey 07728
E-mail: *********@***.***
Home: 732-***-****
CAREER OBJECTIVE: To obtain a challenging position in a progressive
industry where acquired technical and outstanding interpersonal skills can
be utilized.
WORK EXPERIENCE:
5/2008 - 3/2009
Kodiak Systems: Piscataway, New Jersey
Help Desk Support Analyst
-Supported customers with technical problems they may encounter in the
operation of software, hardware, operating systems, e-mail, etc.
-Assisted user community in software and hardware problems
-Logged calls and take appropriate action to ensure a satisfactory response
with an acceptable time frame for the user community
-Updated customer logs
01/04 - 05/2007
IDT Corporation: Newark, New Jersey
Quality Control Analyst
-Monitored network traffic, reroute problem destinations to ensure
continuity of service, and provide optimal quality of service to our
clients
-Diagnosed and troubleshoot network traffic problems, resolve data and
circuit problems
-Write trouble tickets to resolve circuit and traffic issues
-Tested circuits and call samples to ensure the validity of sample numbers
-Analyze traffic data to resolve issues such as call failures, poor line
quality, and static issues
-Contact customers/account managers by email/phone to relay and resolve
problems
07/01 - 03/02
Cingular Wireless: Woodbridge, NJ Network Engineer
-Built network configurations to interconnect base stations, packet
switches and FEPs on the WAN
-Monitored and troubleshot x25 and Frame Relay digital circuits using HP
Openview and other proprietary applications
-Escalated problems on leased circuits to respective carriers and follow
through aggressively to minimize network downtime
-Collected data and write performance reports for management analysis
11/97 - 12/01
Spectra East: Rockleigh, New Jersey
Sr. Console Operator
-Monitored and troubleshot all system hardware and software
-Monitored and reset DTC's via Open View
-Scheduled and run jobs, and print reports
-Transmitted Lab Test results to NIH (National Institute of Health)
-Performed daily, weekly, and monthly backups
-Assisted users with hardware and software problems
1/93 - 12/96
Microwarehouse Inc.: Lakewood, New Jersey
Network Security Administrator
-Monitored system security
-Assigned employees logon-ids
-Set-up new user groups and handled all password problems
-Security software upgrades and monthly departmental audits
7/91 - 4/92
AT&T (Bell Labs): Holmdel, New Jersey
Computer Operator
-Operated MVS/XA and JES3 as a Subsystem
-Monitored network jobs, SPF, VTAM, and TSO
-Diagnosed system hardware and software problems
-Implemented regular software changes through scheduled LPL's
-Responsible for input/output operations
Kemper Group: Long Grove, Illinois
4/85 - 12/89
Data Processing Assistant
-Assisted team of programmers through program and prologue changes
-Designed the unit's flowchart with EASYFLOW software
-Trained new operators in project management workbench
-Maintained disc space and managed files
-Restored systems files and installed new software
EDUCATION:
Cisco Certified Network Associate
ID#CSCO11407945
7/99 - 02/2004
DeVry College of Technology: North Brunswick, New Jersey
-Bachelor's Degree, Applied Science in Telecommunication Management
-G.P.A.: 3.77, Dean's List
3/90 - 9/93
Brookdale Community College: Lincroft, New Jersey
-Associate in Applied Science Degree in Computer Science
-G.P.A 3.8
JOB-RELATED COURSES:
Career Development Online Course
Law Enforcement - 300 hours completed; 2009
General Clerk - 300 hours completed; 2009
QUALIFICATIONS:
Hardware: Hubs, DSU/CSU, Routers, Bridge, Telco Switch, FEP, Cabling,
HP3000, IBM Mainframe, PBX Console, and PC HP OpenView
Telephony: Electronic Circuit, Signaling, PBX System, Working knowledge of
ISDN & Frame Relay
Operating Systems: Windows NT 4.0, Windows 95/98, MS-DOS 6.0, MPE/XL,
MVS/XA
Software: Windows Applications, MPE, Microsoft Office 97/2000, Visio 200,
NMS & Mobitex
Protocol: TCP/IP, Token Ring, and Token Bus
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