Customer Service Human Resources
Resume:
Erika B. Holguin
**********@*****.***
Paterson, NJ 07524
Summary
Ambitious, detail-oriented and dedicated individual looking for an
opportunity to contribute to a progressive organization in Human Resources.
Brings Knowledge and customer service skills to the workplace.
Education
Rutgers University, School of Communication and Information, New Brunswick,
NJ
Bachelor in Communication with a Minor in Labor Studies and Employment
Relations December 2010
Relevant Coursework
Development of Labor Movement
Collective Bargaining
Introduction to Labor and Employment
Introduction to Communication and Information Introduction to Media
System Process
Intercultural Communication
Interpersonal Communication
Interviewing
Fundamentals of Public Speaking
Work and Society
Comparative Social and Labor Legislation
Dynamics of Work & Work Organization
Occupational Safety and Health
Experience
Dean of Recruitment for Special Interest Student Organization
04/2007-present
Rutgers University, New Brunswick, NJ
. Successfully planned and executed events: Involvement Fair, Interest
Meetings, Training retreats and Presentations
. Interviewing applicants for executive board
. In charge of new member recruitment
. Coordinate and execute five networking events per semester
Bank of America, Somerset, NJ 07/2007-
05/2009
. Assist customers in transactions, deposits, withdrawals, and transfers
ranging from $0.01-$900,000
. Balance vault cash; learned to open personal accounts
. Provide excellent customer service
Rutgers Information, New Brunswick, NJ 11/2006-
12/2007
. Helped interview potential new members
. Provided training to all new hires of Rutgers Information for 5 hours
or more per week
. Direct and provide tours of Rutgers University once per week
. Provide information to all Rutgers students, incoming students,
prospective students and the community
Skills & Interest
Community Service: St. Jude Children's Research Hospital, Embrace Kids
Foundation
Student Activities: Dance Marathon, Fundraising chair;
Computer Skills: Microsoft Office, Internet, Facebook, Myspace
Interests: running, traveling, customer service, swimming
Personal: Fluent in Spanish, Excellent communication skills.
Contact this candidate