Manager Customer

William H. Dickey Jr.

** ***** ******** ******

Lowell, MA 01852

Home: 978-***-**** *********@*****.*** Cell: 978-***-****

SUMMARY

Senior IT Specialist with extensive knowledge of websites and J2EE

applications. Built reputation for intuitive and analytical problem

solving. Demonstrated customer-focused service using listening skills to

understand the problem before approaching solutions.

Expertise in:

. IBM Board Certified IT Specialist in Capacity and Performance.

. Leading cross-functional teams in planning, installing and configuring

customer websites and Portals powered by IBM WebSphere and Lotus Brand

products.

. Hands-on engineer experienced in all phases of application deployments.

PROFESSIONAL HISTORY

IBM (Software Group), Littleton, MA 2002 - 2010

Senior IT Specialist (WebSphere Administrator)

Planned and implemented infrastructure required to support web based

solutions for J2EE applications (Tailored Web, Ready to Market and Ready to

Order) systems.

. Increased customer productivity by implementing Portal Extend to the

Xtreme.

. Leveraged Portal Extend resulting in extending capabilities of out-of-the

box Portal.

. Migrated twenty one standalone J2EE applications to single WebSphere 6.1

cluster, resulting in an annual hosting charge reduction of 11%.

. Integrated IBM WebSphere Process Server with IBM WebSphere Business

Integration Server Published IBM customer reference for. Resulted in

improved work-flow and later used as best practice methodology.

. Improved site performance and capability by integrated IBM Cognos

Analytics with Lotus Web Content Manager, based on utilization patterns

and bounce rates.

. Integrated Lotus Connections 2.5 with existing developer Works Portal to

establish developer community for wikis, blogs and profile management.

. Established benchmarks for performance metrics to be used by IBM Software

Group.

IBM / LOTUS (Lotus Professional Services), Philadelphia, PA 2000 - 2002

Infrastructure Consultant

Performed capacity planning and performance benchmark. Consulted on web

server, load balancing and cluster components for IBM / Lotus external

customer engagements.

. Migrated 21,000 mail users from Banyan Vines and Microsoft Exchange to

Lotus Domino for leading manufacturing company.

. Implemented Lotus Knowledge Management and Discovery systems for State of

New York, Department of Labor.

. Designed backup/restore processes for customer critical data, based on

customer requirements for retention and recovery times.

LOTUS DEVELOPMENT CORP., Cambridge, MA 1997 - 2000

Senior System Administrator

Installed, supported and maintained computer systems in a heterogeneous

environment. Planned for and responded to service outages and other

customer related issues 7 x 24.

. Automated processes by use of shell scripts and low level programming

languages to accomplish routine administrative tasks.

. Implemented Lotus Intranet (w3.lotus.com) on the AIX platform and State

of the Art SP (Serial Processing Server) Frame Technology for On-Demand

Services.

William H. Dickey Jr. Page Two

VOLUNTEER EXPERIENCE

IBM / LOTUS CONFERENCE (Lotusphere), Orlando, FL 2003 - 2010

Performed setup and provided technical support for Hands-on Labs featuring

IBM / Lotus Brand products running on the Red Hat Linux platform. Worked

directly with Lotus customers and Business Partners on installation and

configuring of WebSphere Portal 6.1, Lotus Connections 2.5 and Lotus Domino

8.1

TECHNICAL / COMPUTER SKILLS

Hardware IBM SP Frame, pSeries Power 5 / 6, Intel, Sun Solaris,

IBM Tape Library and SAN storage systems

Operating Systems AIX, Red Hat Linux, SUSE Linux, Solaris, Windows XP,

Windows NT, Citrix WinFrame, Open VMS

Applications Product Certified in (WebSphere Application Server

V5-V6.1, Portal Server V6.0)

WebSphere Application / Deployment Manager, WebSphere

Process, WebSphere Business Integration, WebSphere Edge

/ Proxy, WebSphere MQ / Broker server

Lotus WebSphere Portal Server, Lotus Domino Server,

Lotus Connections, Web Content Management, Lotus

Mashups, Lotus Quickr, Lotus Forms, Lotus Sametime

Tivoli Directory Server (LDAP), Rational Performance

Tester, IBM Cognos Content Analytics, IBM Tivoli Storage

Manager, IBM Page Detailer, DB2 Client / Server

Languages and Perl, AWK, SED, JACL, ANT, KSH, CSH, BASH

Scripts

EDUCATION

Computer Science Coursework, Northeastern University, Boston, MA,

Certificate, Computer Information Technology, Boston University, Tyngsboro,

MA

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