Customer Service Sales
Resume:
Latoya Sullivan
Los Angeles, California 90037
********.******@*****.***
July 2010
To whom it may concern:
I am interested in applying for an entry level Human Resource/Office Position. I received my BS Degree in Business
Administration, with an option in Human Resource Management June 2010. I have a respectable amount of
experience. I am looking for a position that I can grow in and learn as much as possible.
The management program has given me the opportunity to pursue an entry level position in the field Human
Resources. I have learned many tools and techniques that I will be able to contribute to the company. Some of the
courses that I have taken gave me the opportunity to lead a group to achieve their goals and objectives. Upon
graduation, I will be pursing the PHR certification as a graduating student. I would like to increase my knowledge and
learn as much as possible in the field of HR.
I presently work in the banking industry, which is a fast paced environment. I know that my 6 years experience I have
in this field can be applied to the job. I have a passion to help people, in ways that can make their lives better.
Can we set up a meeting to discuss any possibilities? I would like to personally speak with you to determine if I would
be a good fit for your company. I appreciate your time in considering my request.
Sincerely,
Latoya Sullivan
Enclosure: Resume
1071 west 39th place
Los angeles, california 90037
323-***-**** •********.******@*****.***
Latoya sullivan
Objective
To obtain a entry level HR position where I can utilize my excellent skills
in communication, customer service, cash handling and general office
techniques.
volunteer experience
12/2002-03/2003, Martin Luther King Jr. Elementary Los Angeles, CA
Office Assistant
Assisted students in the health office, help aid the children that visited the
office, filing, answer telephones and take messages.
Work experience
06/2007-Present, Kinecta Federal Credit Union
Telephone Service Rep
My responsibilities include performing customer service transactions over
the telephone. Such as withdrawals, payments, loan applications and sales.
Training of new customer service representatives in frontline procedures,
products and services.
04/2010 Present, Kinecta Federal Credit Union
Licensed Bank Employee
I am responsible for identifying potential clients and offering them a
complete range of products and services to meet their financial needs, from
checking accounts, annuities and a variety of other products and services. I
utilize a state of California insurance license to hold this position.
07/2004- 06/2007, Bank of America Los Angeles,
CA
Teller
My responsibilities include performing customer transactions, (i.e. cashing
checks, transfers, deposits, withdrawals, payments etc.); Responsibilities
also include product sales, servicing ATM’s, assist safe deposit box
customers, and producing excellent customer service skills.
07/2004 10/2004, Mt.St. Mary’s College Los Angeles, CA
General Office Clerk
My duties consisted of answering telephones, taking messages, operating
office machines (copier, fax, printer, computer etc.) organized events and
assisted with student orientation.
02/200*-**-****, Burger King Los Angeles, CA
Cashier
Maintained and balanced my register, prepare and serve food occasionally,
perform light cleaning around restaurant, and customer service.
Education
California State University Los Angeles
Major Business and Economics
Option in Human Resources
Degree received June 2010
Manual Arts High School
3.5 GPA
Diploma received June 2005
skills and abilities
Demonstrated knowledge of Microsoft Word, Excel, PowerPoint and different internet functions.
Promoted products and services to generate leads and sales. .Addressed client’s inquiries
interpreted and delivered information. Provide guidance to make sure that all clients’ needs are
met. Work well in a fast paced environment and able to balance my cash box on a daily basis. I
have the ability to multi-task, detailed oriented, I am well organized. I hold my Life and Health
Insurance License by the State of California.
References available upon request
Contact this candidate