Sales Customer Service
Resume:
DEBORAH SHARIM
Sherman Oaks, CA 91423
abl8ro@r.postjobfree.com
SUMMARY
EDI analyst with proven success in implementing EDI at a $65M video game
publisher and distributor in North America. Tested and examined new
customers with new transactions. Solved and maintained daily systematical
issues. Collaborated with other team members. Managed, trained, and coached
new employees. Helped and supported participant in coaching seminar by
assisting the coach. Knowledge of UNIX and Great Plains, Word Perfect,
Microsoft Office, Lexicom, AS2, Retaillink, eBridge, vSync and X12.
PROFESSIONAL EXPERIENCE
D3Publisher of America, Inc., Los Angeles, CA 2007 - 2010
A $65M video game publisher and distributor in North America
EDI Analyst
Implemented, developed, and tested EDI system. Set up EDI transactions,
850,810,820,812, 864, 860. Processed, controlled, and troubleshoot EDI
process day to day for Video Game Company.
. Installed and maintained EDI software for 15 major retail customers and
automated order processing producers.
. Integrated, tested, and conducted EDI system from eBridge to vSync in
ahead of time scheduled.
. Contributed inspiration and motivation to the team.
. Proficient in Great Plains, eBridge, vSync, Word Perfect and Microsoft
Office.
. Responsible for the maintenance and development of EDI transaction
activities, testing, and documentation.
. Reviewed and analyzed incoming electronic sales orders for accuracy and
ensure prompt delivery of all orders.
. Verified automatic process of all inbound and outbound EDI transactions.
. Communicated with trading partners to resolve issues and retransmit
missing documents.
. Maintained close communication with Operations Director on all EDI
requests, problems and resolutions.
. Troubleshot and resolved all the technical issues that arose.
E & S International, Woodland Hills, CA 2001 - 2007
A $100 M Electronic Distributor
EDI Coordinator/Analyst (2003 - 2007)
Administered, coordinated, and managed the Electronic Data Interchange.
Analyzed, investigated, and took action to resolve the EDI Issues. Managed
daily EDI process. Supported the MIS department with scheduling the
training preparation of data base from UNIX to Axapta.
. Decreased the stress with supporting the company to accomplish train the
new data base to all the employment with ease in timely manner.
. Increased efficiency by reducing manual work by setting up EDI with
customers with ability of using EDI.
. Knowledge of Lexicom, AS2, Retaillink, UNIX and X12.
. Administered the Electronic Data Interchange (EDI) system that allowed
the company and trading partners to exchange standard business
transactions electronically.
. Monitored daily EDI operations such as identifying and resolving day to
day EDI systems, connectivity and operations issues.
. Installed and configured EDI software and trading partner data.
. Identified and resolved EDI day-to-day production problems and issues.
. Tested and certified EDI transaction and setups with new trading.
. Troubleshot communications and configuration errors.
DEBORAH SHARIM PAGE 2
Sales/Order Management (2001 - 2003)
Processed orders electronically and manually every day. Tracked information
for accuracy. Communicated and followed up with the warehouse and other
team member. Item set up.
. Increased productivity 5% by proactively catching errors.
. Processed all electronic purchase/sales orders.
. Communicated with the traffic department and warehouse regarding shipping
instructions.
. Tracked information for accuracy and followed up the processing
completion.
. Corresponded with customers and sales representatives regarding inquiries
about vendor compliance, item setup, and order tracing.
. Managed all order releases to ensure that the orders were shipped in a
timely manner.
Style 2000, Reseda, CA 1999 - 2001
Clothing retail store
Management Support
Trained new employees on customer service, inventory reconciliation and
cash register.
. Responsible for inventory control such as managing sales transactions and
reconciliations.
. Managed day to day operations of the store.
VOLUNTEER EXPERIENCE
Counseling and Educational Center, Encino, CA 2002 - 2007
Self Improvement Staff
. Assisted the Coach and other staffs members in the oversight of the
day-to-day operations of self improvement organization.
. Supported course participant to recognize and overcome their fear and
self-destructive behavior.
. Provided feedback to team members regarding their observed behavior
and actions to evaluate current life situations and ways to improve.
. Set up and organized the room and folders for each class sessions
presentations.
LEADERSHIP EXPERIENCE
Counseling and Educational Center, Encino, CA 2005- 2006
Member of Leadership Program
Took a stand to transform personal, professional and community goals and
created results in those areas.
. Raised $30 K to support orphans through fundraising events and cold
calling.
. Positively influenced those around me by communicating, listening, and
taking action.
. Supported team members to assist homeless to improve their life by
helping them finding a job.
EDUCATION
Psychology (83 units completed)
California State University Northridge, Northridge, CA
Spring 2011
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