Customer Service Insurance
Resume:
Cheryl A. Hunter
Dayton, New Jersey 08810
***********@***.***
OBJECTIVE
To secure a challenging and productive position in a major company where I
can use my skills to support company objectives.
EXPERIENCE
HSBC Bridgewater, NJ
2006-2009
Insurance Administrator
. Verify Insurance coverage on mortgages and personal loans
. Modify and update beneficiary changes
. Receive inbound and make outbound calls to discuss indemnity
. Type and mail correspondence
. Confirm type of coverage and information on the insured
. Cancel and reinstate various coverage
. Mail policies to the insured for new conversion
. Team player on the MOB insurance project and the weekly conference
calls
. Research and retrieve microfiche to obtain assurance information on run
off business
. Run report to confirm due bills
. Mail monthly quarterly and annual bills
. Post insurance expenditure to the Xybernet System
. Provided quotes
. General Clerical and typing duties
Songbird Hearing, Cranbury, NJ
2005-2006
Receptionist/Administrator
. Greet visitors / Customer Service
. Schedule appointments / Compensate subjects after hearing test
. Prepare weekly payment checks / Book travel arrangements/ General
Clerical and typing duties
Bank of Tokyo-Mitsubishi Trust Company, Jersey City, NJ 1989-2004
Senior Administrator/Specialist -Trust Operation (1999 - 2004)
. Monitored timely settlement of receipt and delivery of commercial paper
(physical and book entry).
. Verified commercial paper trades on Note Issuance Payment System/ Signer
of Commercial Notes.
. Assisted supervisor when absent.
. Controlled daily cash reconciliation of all Trust's accounts affected by
securities movement and follow-up on failed securities.
. Responsible for initial setup of medium term notes with the DTC.
. Responsible for opening and closing Trust and Commercial paper accounts.
. Prepared for audit confirmation for customers.
. Billed customers for quarterly/annual services rendered by the bank.
. Prepared money wire payments for various customers.
. Team member in Notes Issuances System Conversion Project.
. Utilize Bloomberg System to retrieve Libor and fixed rates.
. Interacted with administrators in NY, London and Tokyo regarding
accounts.
CRT Operator for Remittance Section (1989 - 1999)
. Monitored and processed daily clients' instructions on CHIPS and Fedwire
funds on the bank's on-line and BESS system.
. Handled research and reconcilement on the movement of funds through the
use of various reports and telephone contacts with corresponding banks.
. Maintained daily control log for present and future work.
. Verified incoming and outgoing transactions and telexes.
. Informed Funds Department daily, of all monies not received by close of
business.
. Performed general typing and filing duties.
. Process and reconciled Securities Lending and General Ledger
accounts/ Profit and Loss
Bankers Trust Company, Jersey City, NJ
1987-1989
Data Entry Operator
. Processed CDS accounts, commercial paper, money transfers, and debit and
credit accounts.
. Ran Depro program which shut down all terminals and ran end of the day
proof sheets at the Data Center.
Prior to 1987
Employed in various clerical positions at bank and Hospital
EDUCATION
Graduated Lincoln High School, Jersey City, NJ
Polygon Training Center, Fort Lee, NJ
Evangelical Bible Institution, Newark, NJ
New York School of Bible, New York, NY
Special Skills: Lanier Word Processor, CRT Operator, Bloomberg Sys, Notes
Issuance Payment System, Microsoft, Word & Excel, Calculator, Tandem
Machine, Bess System, Xybernet, Mortgage Serve, CIS Direct, Mercury
Quality System
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