Customer Service Representative

Sara J. H. Underwood

** ********* **

Leicester, MA 01524

508-***-****

****@*********-**.***

Objective: to find a position that utilizes my analytical skills and

previous printing experience to increase production efficiency and customer

satisfaction

Experience

Customer Service Representative, Worcester Envelope, Auburn, MA (2007-

present)

. Quote pricing for custom manufactured envelopes on a variety of

paper stocks, various printing methods, and multiple types of

folding equipment. Revise pricing as necessary based on actual

job specifications / production schedule

. Work directly with production and scheduling departments to

maximize production efficiency while also maintaining customer

expectations of quality and delivery

. Communicate daily with customers regarding artwork, proofs, and

any supplied materials to maintain delivery schedules, including

quick turns (48 hours or less)

Customer Service Representative, MeadWestvaco, Worcester, MA (2002,

2005-2006)

. Provided direct customer support to end users of multiple online

ordering programs, including status updates, trouble shooting,

and creating new items

. Managed multiple customer inventories of over 100 stock items

Strategic Account Manager, Classic Envelope Inc, Whitinsville, MA

(2002-2003, 2004-2005)

. Quoted pricing long-form for custom manufactured die-cut

envelopes and letterhead on several folding machines

. Answered incoming calls including pricing, information regarding

order status, and production capabilities

. Coordinated all aspects of order processing including proofing,

purchasing special packaging, any required tooling or other

materials needed, and shipping requirements

Customer Service Representative, Katzke Paper Co., Denver, CO (2003-

2004)

. Processed customer orders via phone, email, and fax

. Worked with customers, purchasing, and outside sales force to

take advantage of new opportunities for custom products as well

as stocking items

Account Manager, MHPG, Inc., Worcester, MA (2000 - 2001)

. Developed new products for accounts, including sourcing,

sampling, and costing

. Updated accounts weekly on the status of all open and projected

orders

. Acted as a liaison between accounts and production, resolving

production issues

.

Education

Vassar College, Poughkeepsie, NY

Bachelor of Arts, May 2000

Bancroft School, Worcester, MA

Graduated May 1996

Computer Skills: Proficient in Microsoft Windows 2000/NT/XP/Vista, MS

Office applications. Quick to learn company specific software.

Contact this candidate