Customer Service Manager

James P. Fredericks

**** ** ****** **.

Topeka, KS 66614

785-***-****

*************@***.***

Summary: Proven record of continuous achievement with increased responsibility. Strong

background in biology, chemistry, nutrition, and anatomy.

Employment Experience:

Pathology Services, Topeka, KS 11/03-Present

Pathology Assistant and Laboratory Manager

• Accession, testing and labeling of Histology specimens

• Gross, section and examine a variety of tissue biopsies and other human

specimens and prepare special stain (H&E stain and immunohistochemical stain)

and re-cut requests.

• Maintain all laboratory machines and process and analyze data. Utilize various

embedding systems, microtome, ThinPrep 2000, centrifuges, microscopes and

staining machines.

• Perform in-depth case studies. Perform tissue stains, blotting, slide preparation

and microscopic examination of tissue specimens.

• Work independently, planning & conducting laboratory studies and interpreting

results. Communicate with Pathologist and dictate findings for pathology cases.

• Analyze and identify bacterial, viral and human tissue cultures.

• Manage all inventory for the lab including hazardous materials and coordinating

equipment maintenance & repairs.

• Responsible for all laboratory functions including evaluating processes,

developing SOP’s, coordinating inspections, and specimen and cell culture

storage.

Physicians Reference Laboratory, Kansas City, KS 3/02-11/03

Pathology Assistant

• Accession and labeling of Histology specimens

• Gross, section and examine a variety of tissue biopsies and other human

specimens

• Prepare special stain (H&E stain and immunohistochemical stain) and re-cut

requests

• . Utilize various embedding systems, microtome, centrifuges, microscopes and

staining machines.

• Communicate with Pathologists and Physicians regarding pathology cases

• Analyze and identify bacterial, viral and human tissue cultures

• Enter and analyze data in the CoPath database

• Dictate specimen findings for Pathologists

Teletech, Topeka, KS 8/01-3/02

Customer Service Advisor

• Provide customer service for Verizon Wireless

• Data entry

British Petroleum, Columbus, OH 9/92-7/01

Assistant Manager – Retail store, Deli & Bakery

• Schedule personnel & Prepare payroll

• Responsible for site hiring, salary increases and discipline

• Prepare and make bank deposits

• Responsible for ordering merchandise and inventory control

• Verify employee cash balances and approve invoices for payment

Team Leader

• Attained a top score on all quality inspections

• Consistently exceeded margin, dollar and unit goals

• Achieved a less than one percent inventory variable rating

• Prepare complete financial statements and regularly under-ran expense goals

Education: Bachelor of Science, Health Sciences at The Ohio State University, Columbus, OH (1 class

remaining to be completed)

Associate of Arts, Columbus State Community College, Columbus, OH

Internship: Ohio State University-James Cancer Center 9/99-12/99

• Under studied Dietary Services

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