Manager Project
Resume:
Daniel J. Briede
Cincinnati, Ohio 45233
*******@****.***
Summary
> Over 27 years in the IT industry.
> Strong customer support and business experience.
> Focused, goal oriented style with excellent interpersonal skills.
> Adept at organizing requirements and defining appropriate
solutions.
> Innovative problem solving capabilities.
> Key contributor at the individual and management level throughout
the project life cycle.
> Strong vision to apply information technology solutions to existing
business opportunities.
> Excellent communication skills both written and oral.
Professional Experience
Independent Contractor - Consultant
January 2009 - Present
. Led improvement project for the Bruewer Woodworking and
Manufacturing Company on redesigning their corporate web site and
overall internet presence.
. Provided internet expertise to Harlan Graphics on creating a "build
a sign" feature to their existing company web site.
. Led maintenance project for StarOne realtors to update the Dallis
Custom Homes website.
. Led improvement project to install and maintain small office
network for Reinshagen Chiropractic Services.
Personal time off
February 2008 - January 2009
. Provided care and assistance to my parents for health care issues.
Microsoft Corporation - Support Engineer; Pre/Post sales support for
acquired Engyro products
June 2007 - February 2008
. Primary resource for production support of the Engyro connector
products.
. Led project to migrate the Request Tracker Engyro ticket management
system into Microsoft's Clarify ticket management system.
. Complete training of Microsoft resources on the functionality and
support of the Engyro connector product line.
Engyro Corporation - Technical Engineer; Pre/Post sales support;
Product Support Manager
April 2005 - June 2007
. Responsible for the support and resolution of all customer product
calls for the company.
. Assisted in testing version rollouts for our product connector and
agent solutions.
. Led and completed multiple service engagement projects implementing
our Engyro products at client sites.
. Led and completed various service engagements implementing HP
Openview solutions at client sites.
Triumph Engineering Corporation - IT Consultant/Business Manager
April 2002 - March 2005
. Assisted in the day-to-day business operations for the company.
. Completed GE led Six Sigma Supplier Black Belt training.
. Completed DFSS Scorecard project to develop a scorecard for CF34-8E
engine program.
. Completed Altiris led Client Management training.
Procter & Gamble - Manager
December 1990 - October 2001
Interactive Marketing Manager (April 2000 - October 2001)
. Managed multiple updates to various Procter & Gamble brand websites
(Thermacare, Crest Whitestrips and MoreThanACard).
. Responsible for daily maintenance of the Health Care Global
Business Unit websites.
. Led and was responsible for the project to design, develop and
maintain the MoreThanACard website.
. Completed various vendor led training classes (JAVA, HTML, ATG
Dynamo, etc.).
Component Manager Automation Technical Support Team
(January 1997 - April 2000)
. Responsible for 24x7 support and maintenance of the automation tool
set (HP based ITO/NNM, and various plug-ins) for the North America
region.
. Led various upgrade projects to the NNM configuration for the North
American region. Projects included various discovery and user
configurations to enhance the display and management of the nodes
within the region.
. Established an internal self-monitoring process to improve the
automation team's ability to determine outages and increase the
reliability of our automation service.
. Led the notification interface implementation project (Telalert) to
improve and enhance the communication of detected outages to the
end customer.
. Established, tracked, and communicated performance goals for the
automation team utilizing ITSM as our primary problem and change
management tool.
. Communicated quarterly automation results and accomplishments to
our internal customers.
. Conducted focus group meetings to insure alignment of goals between
the automation team and the end user.
. Responsible for automation team member development via creation and
review of work plans and utilization of Procter & Gamble's career
development system.
. Established, tested and maintained a disaster recovery plan for the
automation tool set.
. Responsible for the startup and configuration of an enterprise
management system for the Asia Pacific region. This project
included the installation and configuration of both the NNM and ITO
products onsite (Singapore) and enabled a true worldwide manager of
managers (MoM) network for the global automation team.
. Trained and managed new personnel on the NNM/ITO toolset to serve
as the enterprise management team for the Asia region.
Senior Systems Analyst (May 1992 - December 1996)
. Design specialist for the product supply organization on warehouse
management systems.
. Key member of the specialized ASRS project team. Primary
responsibility as the RTCIS integration expert and project manager.
The ASRS project at the time was the largest savings project
completed by Procter & Gamble which was delivered on time and under
budget.
. Completed design, testing and implementation of the RTCIS/SAP
global interface.
. Assisted in the completion of the FDA quality assurance test for
version 3.7 of RTCIS.
. Utilized Procter & Gamble's LBMS project management methodology for
various information technology projects.
Systems Analyst (December 1990 - May 1992)
. Primary support resource for the St. Bernard dry laundry warehouse
management systems.
. Performed day-to-day maintenance and support to the St. Bernard
plant's distribution systems.
. Active member in the dry laundry category's distribution systems
leadership team.
Techsoft Systems Inc. - Consultant
August 1989 - December 1990
. Completed various contract programming assignments for Procter &
Gamble.
. Performed day-to-day support of the St. Bernard distribution
warehouse systems.
Computer Horizons Inc. - Consultant
August 1988 - August 1989
. Coded improvements to Procter & Gamble's Warehouse Management
System (WMS).
. Completed various contract programming assignments primarily for
Procter & Gamble.
G.E. Consulting Services - Consultant
August 1986 - August 1988
. Completed various contract programming assignments on HP3000
equipment.
American Custom Metals Inc. - Programmer/Operator
August 1983 - August 1986
. Co-op student hired full time as computer operator.
. Completed a number of programming assignments on HP3000 equipment.
Education
B.A. Computer Information Systems - Thomas More College, Crestview
Hills, Kentucky.
Hobbies and Interests
All around sports fan. Enjoy playing golf, softball and soccer.
Contact this candidate