Customer Service Project Manager
Resume:
Kathryn Buntyn
Mobile Phone: 713-***-****
E mail: *************@*******.***
Objective
Seeking an Analyst position in an organization where an extraordinary record of problem resolution,
exceeding project expectations, and enthusiastic high quality work is needed. Highly motivated, creative,
and versatile team player with proven experience in business process analysis and an extraordinary track
record of producing results.
Energetic self starter consistently demonstrates excellent analytical, organizational and inter personal
skills. Possesses the ability to handle multiple projects simultaneously under tight deadlines. Committed to
the highest levels of professional and personal excellence.
Experience
Senior Technical Analyst
February 2007 present
Mustang Engineering Houston, Texas
Convert over 400 legacy Crystal Reports to SQL Reporting Services
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Create Financial Management Book for monthly Financial reporting to parent company and
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executive management
Select and train staff to use SQL Reporting Services
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Identify and consolidate similar reports to create interactive, flexible canned reports
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Query Oracle Financials to answer immediate business intelligence needs
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Scope Business Intelligence directives
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Direct user acceptance testing
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Provide deliverables for disaster planning initiative
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Identify database changes for global Oracle Financials and Human Resources deployment
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Perform Quality Assurance on all converted reports
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Document proprietary project management application schema
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Create Reporting SharePoint Portal for the delivery of reports across all business applications
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Act as liaison between Accounting, Human Resources, Project Control and Corporate Information
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Management staff
Verify Oracle Financials database integrity post upgrade
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Participate on Oracle health check initiative
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Senior Business Systems Analyst
February 2004 February 2007
Healix, Ltd. Sugar Land, TX
Full Cycle development of proprietary Supply Management System (concept through
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implementation utilizing offshore vendor for coding)
Full Cycle development of recruitment application including offshore vendor selection
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Implement Healthcare Pharmacy Operations application including data migration
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Create interface bridge utilizing EDI HL7 transaction set, including: documentation (use case,
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functional and technical design documents) and development (SQL data transformation and
outsource vendor negotiation)
Project Manage full lifecycle Microsoft Customer Relationship Management (CRM) throughout
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organization from concept to post deployment
Create Reporting Manager Portal (utilizing SQL Reporting Services via Visual Studio) for the
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consolidation and formation of reports derived from all business applications
Project management and communication to executive level management
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Act as technology advisor and serve on Tools and Training Committee
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Administer upgrade of Ceridian Payroll and Human Resources system
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Implement offsite employee scheduling solution
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Integrate MS SharePoint Services into company intranet
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Assist Sales and Marketing realignment of roles and responsibilities
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Perform cost\benefit analysis of proposed project and application enhancements
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Complete needs assessment investigations for proprietary transaction management system
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Develop functional design specifications to meet requirements and solve complex business
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problems
Consultant
March 2003 – February 2004
Gexa Energy, ConocoPhillips, Hewlett Packard Houston, Texas
Manage Transaction\Billing Department including technology vendor and regulatory relations
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Perform data mining and locate potential $10M annual savings
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Gather user and customer requirements to recommend new services and product enhancements
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Kathryn Buntyn Resume
Provide business unit analysis and develop efficiencies
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Produce process and system design documentation
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Develop and implement personalized training courses to meet diverse employee needs
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Create database for issue management tracking
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Assist IT and Marketing with development of web content to meet customer expectations
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Prepare for conversion from proprietary accounting system to SAP
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Project management and communication to executive level management
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Act as liaison between Accounting, Customer Service, IT, Engineering, Sales, and Billing
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departments
Perform cost\benefit analysis of application enhancements for full lifecycle software
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Business Analyst
April 2001 March 2003
TXU Energy Dallas, Texas
Procedure development, testing, documentation, and implementation through training
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Subject Matter Expert (SME) for DASR, EDI, Texas SET, Billing, Metering, and Account Set up
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Identify and scope Control and Reconciliation proprietary system and process improvements
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Gather requirements and serve as primary director of Billing Operation Tool database
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Produce process and system design documentation for ISO 9001 compliance
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Administer system conversion user acceptance testing
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Project management and communication to senior level management
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Facilitate interdepartmental and vendor meetings
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Demonstrate application improvements via company wide presentations
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Act as liaison between Accounting, Customer Service, IT, Internal Audit, Sales and Billing
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departments
Project Manager for diverse, complex projects with over 20 staff members
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Represent company on panel of regulatory sub committee consisting of competitors and suppliers
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Perform project cost\benefit analysis to ensure business unit requirements are met within budget
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Coordinate during contract negotiations to ensure customer expectations will be achieved
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Consultant
January 2001 April 2001
Consultant to Shell Energy Houston, Texas
Identify necessary business process and system improvements for new market entry
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Perform feasibility analysis of possible system enhancements
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Preliminary development of deregulation standards
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Account auditing and reconciliation utilizing proprietary accounting software
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Act as a liaison between IT, Accounting, and Metering departments
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Provide daily project reporting
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Demonstrate application enhancements
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Analyst
April 1999 September 2000
PGE \ CSC Houston, Texas
Develop process and information flow design documents
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Resolve system and EDI exceptions
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Prepare for sale of retail business
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Create and maintain Access database for AR\AP functions
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High profile customer issues resolution
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Facilitate fact finding meetings during sale negotiations
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Train new personnel on proprietary and Lodestar applications
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Serve as primary contact person for vendor and customer contacts (both internal and external)
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Education
Kathryn Buntyn Resume
2001 Received Bachelor of Business from University of Phoenix
1994 1996 Attended Houston Community College
Skills
MS PowerPoint PL/SQL
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Transact SQL Documentation
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MS Word Crystal Reports Training
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MS Visio Project Outsourced Partner
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MS Access Management Management
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MS Excel Application Improvement
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MS Project Team Lead
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MS CRM Communication
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MS SharePoint Data Mining Quest Software TOAD
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SQL Reporting
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Services Technical Writing EDI Exceptions
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SQL Server MS FrontPage
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Oracle Schema Data Analysis Deregulation Experience
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