Project Manager Management

DINESH SIVASANKARAN

**** **** **, ***** *********, NJ 08902 . 201-***-**** . E-mail:

**********@*****.***

Summary

o Over 9 years experience in business and Information Technology, working

on cross-functional teams in a dead-line driven and project-oriented

environment.

o Solutions-oriented IT professional who excels at managing projects,

collaborating with project teams, interfacing with clients, and deploying

technology to build successful solution for clients.

o Motivated achiever with progressive experience Information Technology,

focusing on Web-based and client/server-based applications, custom

development projects, as well as, customization of packaged products.

o Results-oriented project management professional with MBA-level education

and proven track record in increasing productivity, quality and customer

satisfaction.

o Creative thinker and analytical problem-solver with demonstrated ability

to manage projects from planning through execution/completion under the

pressure of fast-paced, time-sensitive environments.

o Articulate communicator who can fluently speak the language of both

people and technology, blending technical expertise with exceptional

interpersonal skills while interacting effectively with clients and all

levels of management; adept at delivering presentations and demos.

o Decisive, energetic, focused team leader/player who leads high-performing

teams through implementing change and improvements.

Areas of Expertise

o Project methodologies ( Full lifecycle development

( .NET technology

O Project initiation ( Quality-assurance

( HTML, UML

O Project planning strategy/process

( SQL Server, Oracle

O Project execution ( Client/customer service

( Sybase

O Project control ( Business process (

Rational Rose

O Project closing reengineering (

MS Project, MS Excel

o Agile, Waterfall, RUP methodologies ( Process

change/improvement ( MS Powerpoint

o Project tracking/reporting ( Tactical/strategic

planning ( MS Visio, MS Access

o Project communications ( Quality risk

( Crystal Reports

o Achievable development plans/schedules ( Critical thinking

( SAP FI/CO

o Business assessment ( Performance management

( Business Objects XI

o Scope/requirements definition ( Change management

( SQL Reporting

o Analysis of business problems/needs ( Conflict management

( Java

Education

o Masters in Business Administration, Rider University, Lawrenceville, NJ

o Bachelor of Science, Computer and Information Science, University of

South Alabama, Mobile, AL

Certifications

o Certificate from American Bankers Association, Principles of Banking.

Experience

Bank of America, New York, NY

March 2010 - Present

Program Manager, VP, GWIM Risk and Compliance

o Responsible and accountable for the coordinated management of multiple

related transition projects directed towards strategic business and other

organizational objectives

o Define and initiate projects, and assign Project Managers to manage cost,

schedule and performance of component projects, while working to ensure

the ultimate success and acceptance of the program

o Maintain continuous alignment of program scope with strategic business

objectives and make recommendations to modify the program to enhance

effectiveness toward the business result or strategic intent

o Coach, mentor and lead personnel within a technical team environment

o Present periodic dashboard reports and financial reports on the current

program, future opportunities and client issues

Bank of America Merrill Lynch, Hopewell, NJ

September 2009 - March 2010

Program Manager, VP, GWIM Technology, Program Management Office

o Act as the point of contact for the Merrill Lynch - Bank of America

merger project for the program management office (PMO) within the Global

Wealth Management Technology group (GWIM).

o Involved with projects across multiple workstreams and manage/mitigate

cross-program dependencies.

o Responsible for Online Account Opening, Online Sales Experience,

Direct/Self-Direct (Direct Brokerage), NFS-Pierce transition and Pre-

Asset Conversion workstreams. ($10mm plus)

o Drive the analysis and requirements activities associated with a given

project or initiative; develop business process maps consistent with the

formulation of requirements and specifications.

o Manage all phases of system development from concept through

implementation and maintenance utilizing project management tools such as

MS Project and Clarity.

o Familiar with BEN and PCM financial tools.

o Define the phase deliverables, track milestones and project costs,

schedule roles and resources, evaluate risks and recommend contingency

plans and adhere to ECMS processes.

o Manage the development of technical strategy, assign resources and tasks,

and manage quality assurance, resolution of issues, status reviews and

reporting.

o Develop and manage effective project plans, coordination of project

activities, track open issues and provide project status to sponsors and

key stakeholders.

o Develop standards, change control, client support and compliance with all

policies and procedures.

o Facilitate workshops such as JAD, RAD and DRP sessions.

o Work closely with the Online Trading team to ensure seamless transition

from BAISI (Banc of America Investment Services) to MyMerrill platform.

o Work with change managers, project managers, business analysts and

developers to coordinate and prioritize change requests and to ensure

enhancement of systems adhere to client specification.

o Manage and coordinate people of different workstreams under the same

program.

o Act as the escalation point for unresolved problems, complaints and

complex service requests.

o Create reports for Senior Management to review the project progress -

dashboards, four-blocker etc.

o Managing documents and document sharing using SharePoint and Discovery.

J.P. Morgan Chase, New York, NY

March 2008 - April 2009

Project Manager, VP, Treasuries and Securities Services

o Act as liaison between business and technology

o PMO responsibilities include project planning/budgeting, PMO templates,

workforce optimization, deliverable review, analysis and planning.

o Communicate with stakeholders, project team, managers and users in a

professional and consistent manner including project kickoff and status

announcements, notices and final delivery.

o Consult with clients to identify key requirements, define project scope,

develop project plan and schedule, provide leadership to internal teams

on projects and daily production issues.

o Manage project communication (including status reporting) and document

issues and changes that impact the project.

o Monitor progress, then update clients and management on that progress and

resolve any conflicts between client expectations and actual work output.

o Oversee the development, maintenance or enhancement of systems and

programs to ensure they are according to client specification.

o Manage business cases and develop project plans, establish milestones and

deliverables.

o Coordinate and prioritize the change requests that are submitted for

enhancements and bug fixes.

o Identify and mitigate risks that develop throughout the project

lifecycle.

o Coordinate and work with offshore teams in Mumbai to ensure successful

completion of change requests.

o Work with developers to ensure changes adhere to requirements document

and functional specifications.

o Create dashboards for Senior Management to review the project progress

and reports.

o Pull data from disparate database systems for analysis using Access, SQL

Server and MS Excel (pivot tables, VLookup, charts and graphs, DTS) for

reporting.

o Provide and articulate clear direction for all team activity

o Serve as in-house contact for engagement based issues/problem reporting

and resolution

o Track technology resources and project costs

Environment: Peoplesoft, Oracle, SQL Server 2000, MS Excel, MS Access, MS

Project, Business Objects XI, Test Director, Quality Center

Dealogic LLC, New York, NY

December 2005 - February 2008

Project Manager, AVP, Investment Banking Relationship Management Group

o Gathered requirements, wrote project scope and risk documents, technical

and functional specifications, UAT, ongoing communication with

stakeholders and technology teams for a suite of capital markets systems

that execute new issues and managed client relationships on the sell-side

broker-dealer environment.

o Conducted JAD sessions and phone interviews for gathering requirements.

o Implemented and modified Deal Manager which is an application used by

syndicate desk for order processing and allocation.

o Ensured trader's requests for application functionality are met and new

versions are implemented for the Ticket Manager product which is used by

Traders to input orders and do ticketing - trader book.

o Supported Event Manager that enables event and roadshow coordinators to

arrange 1-on-1 and group meeting for their clients.

o Responsible for an Electronic Prospectus Manager, which is used to

automatically distribute client's initial deal terms and conditions for

an IPO (primary- secondary, 144A ) customization for each client.

o Understanding of the trade lifecycle from deal origination to ticketing

to settlement.

o Worked with applications dealing with live market data and using

Thompson's financial data.

o Worked with equity capital markets teams at various banks.

o Served as a back-up to support for fixed income applications.

o Worked with operations and settlement groups in investment banks for

ticket downloads, reports and broker to broker transactions.

o Worked with investment bank trade operations group providing application

support for trade validation, confirmation, clearing and settlement.

o Performed Usability Analysis and Business Analysis to understand how

users use the application and how the application can satisfy their

needs.

o Performed Gap Analysis to understand where development is necessary when

working on migration projects.

o Performed business and data analysis (MS Excel - Pivots and Charts) and

write business and functional specifications (technical documentation)

for development.

o Made recommendations for product based on release versions, prioritizing

requirements and ensuring applications enable to business function.

o Managed business cases and developing project plans, establishing

milestones and deliverables.

o Managed teams and day-to-day support for client projects to meet SLA and

quality standards.

o Worked with development team (onshore and offshore) and QA for

enhancements to existing application to ensure complete understanding of

specifications and resolve any ambiguities.

o Identify and mitigate risks that develop throughout the project lifecycle

and developing contingency plans.

o Motivated support team and ensured team is focused on corporate goals and

work closely with product groups on product direction and strategy.

o Set milestones, established priorities, managed scope, created and

managed to work plans.

o Identified new opportunities and kept management informed.

o Created business and technical presentations/specifications for requested

enhancements.

o Provided on-site, in-person and web-ex training for clients on new

enhancements, products and versions.

o Developed senior level relationships with clients.

o Made recommendations, business process engineering, user acceptance

testing, training and support for successful integration of client's

business and technology.

o Manage QA, bug fixes, status reports, client support and compliance with

all policies and procedures.

o Ensured that business requirements are satisfied with appropriate

functionality and systems are implemented on time and within budget.

o Led the system conversion project in relation to the Oppenheimer-CIBC

acquisition.

o Led the system migration project at RBC Capital Markets from legacy

system to web based application.

o Major Clients:

. Deutsche Bank

. CIBC World Markets

. RBC Capital Markets

. Ferris Baker Watts

Fiserv, Norristown, PA June

2003 - November 2005

Project Manager/Business Analyst, CWS IT

o Interacted with business groups and customers to identify and define

business requirements.

o Documented the understanding of requirements with business using Use

Cases and other documents and approaches.

o Analyzed business requirements, determined alternatives and made

suggestions to design and implementation of requirements.

o Designed and developed functional and technical specifications used by

developers during all phases of SDLC.

o Used MS Visio for designing workflow.

o Coordinated with other members of application development team during

design and development phases to ensure requirements are understood and

being met.

o Performed testing of applications to ensure adherence to business

requirements.

o Coordinated integration with other systems and testing of interfaces.

o Coordinated user acceptance testing with business group and QA.

o Trained end-users.

o Worked with application users to resolve issues encountered.

o Designed and developed queries/reports in MS Access and SQL Reporting

Server.

o Worked on multiple projects such as E-Statements, Monthly Billing, IRD

Returns and Check Image Conversion project for Bank of America/MBNA.

Environment: VB.Net, ADO.Net, Web Services, Oracle, SQL Server 2000, Adobe

Photoshop, Crystal Reports, MS SQL Reporting Services

Datagroup Inc.,

August 2002 - May 2003

Consultant

Client: Fiserv Inc, Norristown, PA

December 2002 - May 2003

o Worked on exceptional item processing and report conversion.

o Involved in design, development and testing of web forms using VB.NET,

JavaScript and .NET Framework.

o Converted existing thick client application to thin client.

o Documented understanding of requirements with business using Use Cases

and other documents and approaches.

o Analyzed business requirements, determined alternatives and made

suggestions to design and implementation of requirements.

o Used MS Visual SourceSafe for version control.

o Created front end forms and GUI design using VB.NET and Adobe Photoshop.

o Used ADO.Net extensively to access Oracle database and SQL Reporting

Services for report generation.

Environment: VB.Net, ADO.Net, Web Services, Oracle, SQL Server 2000, Adobe

Photoshop, Crystal Reports, MS SQL Reporting Services

Client: The Hartford Insurance - P&C Loss Control department, Hartford, CT

August 2002 - November 2002

o Developed an application that allowed Loss Control consultants to record

all their observations and submit them to an underwriter.

o Worked closely with Product Manager and Development Manager to identify

requirements and ensured that work meets strict deadlines.

o Designed and developed functional and technical specifications to convert

existing thick client application to a web based system.

o Developed various reports that showed coverage information of

underwriters.

o Worked with internal QA to test software and ensured that it met detailed

specifications and determined appropriate testing strategies.

Environment: VB.Net, ADO.Net, Oracle, MS Excel, Crystal Reports

University of South Alabama, Mobile, AL

August 2001 - May 2002

Software Analyst

o Designed and implemented project management system that helps software

organizations to manage development of projects as per their

requirements. It was a web based system and was developed using ASP.Net,

VB.Net and SQL Server 2000.

o Gathered business requirements from client.

o Reviewed client requests and conducted data-gathering interviews.

o Designed and developed user interface by following user centric design

and implemented business rules.

o Ported system as a web based application.

o Managed a team of 3 developers adhering to deadlines.

Konica Minolta Inc., Mobile, AL

January 2001 - December 2001

o Developed and maintained test plans, test cases and test scripts in

testing and verification of color and monochrome print systems.

o Worked with members of software development team to monitor established

guidelines, install drivers, develop and improve test procedures,

configure printers, test firmware and revise documentation for printers.

o Identified and tracked failures in printer performance for every firmware

release.

o Documented and reported all specific problems pertaining to execution of

test plans.

o Tested printer drivers and related software applications.

Contact this candidate