Customer Service Sales

Hector Cedillos **** *th ave, Los Angeles, CA ****3

*********@*****.*** • 310-***-****

Executive Summary

Possess excellent interpersonal, analytical, and organizational skills. Self-starter who is organized, disciplined, and goal-oriented Ability to adapt quickly to challenges and changing environments Professional achievements include developing marketing campaigns, emerging into a top producer, managing staff, and building/retaining successful business relationships.

Professional Background

Wachovia Bank N.A./Wachovia Securities, Pacific Palisades,CA 2003 to Present

Licensed Financial Specialist

Work to build a long-term advisory relationship with each client by analyzing situations from the client's perspective and with the goal of achieving results which are in the best interest of the client and the Company.

• Built both business and individual models for clients. Specialized in making clients plans more effective and able to achieve greater results by a method of Personal Finance Engineering for their financial future. Placed the client's family/business on an economic model showing them the macroeconomic effect so I could assist them in making a microeconomic move. The three main components I use protection, safety and growth.

• Actively profiles existing and new clients, providing financial solutions to include deposit, loan, mortgage, and investment services. Provides exceptional customer service in every customer interaction.

• Develop sales strategies for maintaining and further penetrating existing client relationships (includes pre-call planning and post-call follow-up activities. Executes market sales and service strategies.

• Effectively use SOLD SYSTEM to manage and work leads, contacts and daily sales activities. Manage client relationships in the Book of Business to optimize growth, retention and profitability.

• Work within the organizational structure to effectively get work done (i.e. effectively utilize, Consumer Credit, BBC, etc.)

Wachovia Bank N.A., Los Angeles,CA

Service Banker

provide superior customer service and sales through building rapport, recognizing customer s expressed and unexpressed needs, and personalize recommendations for product and service referrals.

• Help grow business through the acquisition, expansion, and retention of customer relationships by providing exceptional customer service, executing team strategies, and making sales referrals.

• Taking ownership and following up with customer to provide status. Assists Financial Center Manager with ensuring smooth customer traffic flow within the financial center and during hand offs between financial center personnel.

Wachovia Bank N.A., Downey,CA

Lead Customer Service Representative/Teller Manager

Top Customer Service Representative in sales & investment referrals to Investment Representative.

• Open new accounts for prospective and current customers, source from existing customer base, company sponsored marketing programs, walk in visitors, and proactive telemarketing activities.Participate in community events (Bank at Work) to position the bank as a leader within the territory.

• Referred high net-worth individuals with regard to investment opportunities, and business opportunity

• Carried out Individual Development Plan in order to enhance job performance and meet personal and team objectives. Deliver and proactively seek feedback for improving personal as well as team performance

Additional Experience

Theron Productions, Los Angeles,CAWeb page developer/Animator

(Intership) 2003 to 2003

Education

A.A., Graphic Design & Multimedia 2003

Westwood College, Los Angeles,CA - Brainstorming and mocking up design ideas. Presenting ideas to clients Meeting with clients and adjusting designs to fit their needs or taste Projecting budgets and schedules Using computer software to execute designs.Working with others, such as printers, programmers, developers or other technicians, to complete the final product

B.S., Visual Communications 2006

Westwood College, Los Angeles,CA - plan, analyze, and create visual solutions to communications problems. find the most effective way to get messages across in print, electronic, and film media using a variety of methods such as color, type, illustration, photography, animation, and various print and layout techniques. develop the overall layout and production design of magazines, newspapers, journals, corporate reports, and other publications

Licenses and Certifications

• Licensed Representative, Wachovia Securities/Wells Fargo Advisors - Series 6, 63

• CA Accident & Health Insurance, Life-Only, Variable Contracts - License Number:0G14980

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