Sales Software

OBJECTIVE:

To contribute outstanding technical skills and strong commitment to

achieving your company's objectives through effective I.T.

administration.

SUMMARY:

. Over 5 Years experience in various windows server fields, Providing

top notch service in Computer Installation, configuration and

maintenance, Project implementations and help desk support.

. Customer-focused performer who is committed to quality in every task,

from personal interaction with co-workers and users to high level of

service provided to company/customers.

. Valued contributor who performs confidently and effectively under

pressure and thrives on challenge.

. Enthusiastic learner who quickly grasps new concept and technical

skills.

. Directly responsible for Setup, implementation and staff training of

EVEREST Business Management Software, including remote locations.

TECHNICAL SKILLS:

CERTIFICATIONS

. Network + CompTIA Networking Technologies

. A+ CompTIA Software and hardware Technician

. CISCO Routers and Switches

OPERATING SYSTEMS/SOFTWARE APPLICATIONS

. Windows 98/2000/XP/7/Server 2003/

. MS Word, Excel, PowerPoint

. Internet Explorer, Netscape, Mozilla

. EVEREST Software

PROFESSIONAL EXPERIENCE

July2009 to present

Bentrani watches LLC

I.T & Logistics

. Decreased processing time for invoices by automating description

creating method

. Increased efficiency of company website, thereby allowing customers to

order more confidently.

. Streamlined order process by inputting various new steps to automate

processes.

. Conducted various training sessions with staff to maximize output and

increase productivity.

. Network maintenance and administration. System configuration,

software upgrades and fixes. Workstation and peripheral maintenance

and upgrades.

. System support for Everest E.R.P software. User training,

troubleshooting, upgrades and optimal performance recommendations.

June 2003 - March 2009 System Administrator/Outlet

Coordinator

CMP HOME & OFFICE LTD (previously CMP Solutions Ltd)

System Administrator

. Upgraded network infrastructure from single Netware server to over 5

servers running Windows server 2003, installed and configured Cisco

switches and routers. Deployed active directory, and centralized

antivirus control.

. Assisted in the implementation and configuration of a Frame Relay

between HO and retail outlets.

. Served as single point of contact for entire organization for all I.T.

related incidents for over 4 years.

. Took initiative to learn company's accounting structure to single

handedly install and configure new host system (EVEREST software)

. Installed and upgraded 50 + PCs in conjunction with upgraded network

and new host system.

Responded to, evaluated, and prioritized incoming phone and email

requests for technical assistance from users experiencing problems

with hardware, software, networking, and other computer-related, web

and telecom technologies.

. Provided prompt, accurate, and respectful support to users, employing

high degree of customer-service skill and technical expertise while

ensuring customer satisfaction.

. Saved travel time to remote retail outlets several hours away and

quickly solved user problems by deploying new remote access methods to

resolve/diagnose user issues.

. Frequently praised by manager as being "Knowledgeable" in all relevant

I.T. areas, and for constantly going above and beyond daily job

descriptions, as well as doing whatever it took to get the job done,

and providing expedient resolutions to users problems.

Outlet Coordinator

. Evaluated staff at timely intervals (examined ability to follow

instructions, use initiative, leadership skills, understanding sales

mechanisms, etc)

. Coordinated and delegated special projects for staff, concerning sales

and any other identified area.

. Constantly monitored physical stock against system stated, to ensure

all necessary sales rules and regulations are adhered to, and to

pinpoint, if any, misappropriation of stock or funds.

. Planned and executed periodic and year end stock taking.

. Maintained inventory on accounting system. (item codes and prices,

etc)

. Supervised and monitored staff in the timely completion of assigned

tasks (including monitoring of work volumes, outstanding items and

relative turnaround times)

April - June 2007

Contracted Instructor of CompTIA A+ and Network+ courses at New Horizons

Learning Centre.

COURSE CONTENT INCLUDED:

. Hardware and software troubleshooting and maintenance

. Networking essentials and configuration

. IP addressing and subnetting

. Active Directory requirements and implementation

. Network Operating Systems/Client Operating Systems

EDUCATION:

Caribbean examinations Certificate, Kingston College, Jamaica W.I.

National Tools and Engineering Institute, Jamaica W.I.

New Horizons Computer learning Centres, Jamaica, W.I.

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