Project Manager Management
Resume:
Joseph Rizzo
Chicago Il, *****
********@*****.***
Objective
To obtain a job as a Technical Support Specialist/Project Management or similar related field.
Experience Summary
Solutions-focused professional with 3 years’ experience providing rapid and client-focused technical support to
13,000+ users.
Demonstrated capacity to identify root causes and direct users to lasting resolutions.
Proficient at describing complex technical concepts to users of varying technical understanding.
Well versed in a variety of common applications, and hardware with a proven ability to master new tools and
technologies quickly.
Able to ensure projects are delivered within budget and within schedule commitments.
Deliver quality solutions.
Reduce errors, improved effectiveness and used appropriate risk management.
Professional Experience
Allstate Insurance Company – Northbrook, Illinois
Network Specialist/ Agency Support/Network Operations Center (NOC)/Availability Management – 10/06 to 01/10
Provide network support to approximately 13,000 agency sites.
Problem determination and resolution of incident and chronic tickets assigned to the team.
Escalated, opened, worked and closed tickets in Hewlett-Packard and USD ticketing System.
Monitor, track and participate in the resolution of tickets using TCP/IP (Transmission Control Protocol/Internet
Protocol) assigned to the team.
Assist with performing day-to-day procedural activities such as recovery support.
Support and maintain the firewall, LAN Cabling, VPN, switches, bridges, Hubs and Cisco routers. Perform
firmware. Test and configure new equipment as necessary.
Create and maintain valuable, timely communication for all Technology Division Managers, Regional Coordinators
and Broadband Vendors.
Supervise, monitor, and coach technicians and colleagues.
Develop and distribute communication for all 14 of the United States Regions on incident tickets for their
respective agents.
Support chronic sites throughout all regions.
Worked with routing protocols for the LAN and WAN network of our agents
Liaison for Agency Support team and the NRG/ACT (new road to growth/agency choice technology) Conversion
teams, hardware team and the Allstate technology support center.
Business resumption representative for the Agency Support team.
Responsible for support enhancement requests as an Internal Project Manager within Availability Management.
Member of Availability Management and Global Infrastructure Services Partnership teams responsible for
Infrastructure Services level appreciation planning.
Woodfield Group - Elgin, Illinois
Router Technician - 02/04 to 10/06
Installed IOS (Internetwork Operating System) on 2100, 2811, 1700, 7206, 1721, 2821, 1751 Cisco routers.
Refurbished desk stations, and various computer components.
Perform firmware upgrades and change configurations as necessary. Test and configure new equipment as
necessary.
Responsibilities included problem detection and resolution and repair and reinstall software and hardware.
Troubleshoot network connectivity, desktop configuration, and network access issues.
Troubleshoot, diagnosed, installed, upgraded, configured, and repaired computer and network system
components.
Connect and secure all LAN (local area network) wiring and connections.
Prepared and processed more than a hundred routers each month.
Education
Training Courses Taken at Allstate
Introduction to Project Management
Analyzing Project Risk
Budgeting and Controlling Costs
Choosing Sellers and Administering Closing Contracts
Communications Planning and Information Distribution
Controlling Project Scope
Elements of Project Human Resource
Elements of Project Time Management
Estimating Activity Costs
Executing, Monitoring & Controlling, & Closing a project
Introduction to IT Project Management
Networking Fundamentals
2
Outlook 2000: Introduction
Triton College River Grove
2002 – 2004
• Significant courses included: Microsoft Word, Photoshop, Dreamweaver, PowerPoint, Quark, Illustrator and Flash
• Pursued a degree in Computer Graphics / Web Design
Wright College
1998 – 2002
• Significant courses included: Math, Reading, Economics, Biology, and Anatomy
• Pursued an associates degree in Pre-Pharmacy
Skills Summary
Well-organized and efficient
Insightful judgment
Engage and inspire
Friendly - can get along well with teammates
Communicate effectively
Builds relationships
Capable of handling multiple projects concurrently
Adapt and learn
Skilled with computer systems and software
Skilled in making web pages
Familiar with Microsoft Office 2003, Dreamweaver, and Quark
Expert in Photoshop with over five years hands-on experience
References
Available upon request.
Contact this candidate