Technical Support Ms Office

ROX R. IBERA

* ******* *****

SAYREVILLE, NJ ****2

Mobile: 732-***-****

Email: **********@*****.***

QUALIFICATIONS

. Over 10 years of experience in providing technical support

. Proven ability to multitask, problem solve and meet deadlines

. Dedicated, hardworking, highly dependable and trainable

SUMMARY OF TECHNOLOGIES SUPPORTED

Active Directory

TCP/IP/Cisco VPN/Wireless

IBM/Lenovo/HP/Micron PC/Dell/Sony

PowerMac/Intel Mac Pro

Avaya/Nortel/Polycom IP phones

HP LaserJet/Canon Fiery/Xerox/Fax

Windows XP/ Vista/7

Mac OS X 10.4/10.5/10.6

MS Office XP/2003/2007

MS Office 2004/2008 (Mac OS X)

Remedy Magic Service Desk

Adobe Suite CS2/CS3/CS4

Microsoft Outlook/Entourage

Entourage Web Services Edition

Skype/GoToMeeting

Iron Mountain Online Backup Solution

Adobe Flash Media Live Encoder 3

Arcserve Backup

Symantec EndPoint Protection

McAfee Total Protection

Carbon Copy Cloner

Norton Ghost/ Acronis True Image

ERD Commander

Blackberry/iPhone/iPad/Android

Stuffit Deluxe

Fetch/CuteFTP

Citrix/XEN Desktop

Disk Warrior

Font Book

Extensis Suitcase

Bomgar Representative Console

Apple Remote Desktop

WORK EXPERIENCE

SR. CUSTOMER SUPPORT ANALYST 3/2010

- PRESENT

Sony Pictures Entertainment

Productions Supported

. Dr. Oz Show

. Nate Berkus Show

Responsibilities:

. Serve as the primary technical support for executives, production, and

business staff

. Provide on-site technical support during taping

. Monitor and ensure streaming feed from NBCU network to Harpo's network

. Provide on-going support for the following:

- Mac hardware and software for Intel MacG5s, Intel iMacs, and

MacBook Pros running Adobe CS4 Suite and Microsoft Office 2008

- PC hardware for Dell GX 780 desktops and Sony Vaio laptops

- Hardware support for HP LaserJet printers, Canon fiery, Xerox,

scanners, copiers, projectors, and flat panels

. Troubleshoot email issues with MS Outlook 2007 and Entourage 2008

. Configure Outlook email with iPhone and Android via Exchange

Activesync

. Assist network team with server installation, racking, and cabling

. Administer BES server, set activation password, and add/remove BES

users

. Monitor tape backup jobs and rotate backup tapes

. Assisted set-up of network infrastructure, user

desktops/laptops/mobile devices, and printers for the upcoming Nate

Berkus Show

SYSTEMS ANALYST 8/1999 - 9/2009

Ziff Davis Media, Inc.

New York, NY 10016

Provide ongoing technical support in the following areas:

. Active Directory

- Administer user and group membership accounts

. Network

- Setup LAN and wireless connections

- Identify and troubleshoot LAN, WAN and Wireless Access Points

connectivity issues

- Install, configure and resolve connectivity issues applicable to

Cisco VPN

- Setup video conferencing (IP) to connect in multiple remote

offices

- Setup and troubleshoot web-hosted communication services

(GoToMeeting, Raindance, Netmeeting)

. Hardware

- Diagnose and repair PC and Mac desktop and laptop issues

(Lenovo, IBM, Dell, HP/Compaq, Intel MacG5, PowerMacG5, MacBooks

and PowerBooks)

- Install and configure Verizon Wireless AirCards

- Diagnose and repair local and network printer issues (Canon 3200

with scanner/Fiery server attached, HP LaserJets, Lexmark, and

Xerox)

- Create and update system builds (Norton Ghost and Acronis Tru

Image

. Operating System and Software

- Provide day-to-day Microsoft Office suite support including

Outlook and Entourage (MS Office XP, 2003 and 2007, MS Office

suite for Mac OS X 2004 and 2008)

- Provide Adobe CS2, CS3 and CS4 support (InDesign, Photoshop,

Illustrator) for Mac OS X and Windows

- Install, maintain and troubleshoot Font issues on Macs

- Install, maintain and upgrade Operating System

Other functions and responsibilities:

. Test and evaluate newly released hardware, software and operating

system

. Provide recommendation related to system acquisition and upgrades to

Senior Management

. Maintain company-wide hardware and software inventory

. Coordinate in-house moves

EDUCATION

NEW HORIZONS

NEW YORK, NY US

- Microsoft Certified Systems Engineer (MCSE) Training

8/1999

- CompTIA Aplus (A+) Training 8/1999

- Active Directory 5/2008

- Microsoft Exchange Server 2003 5/2008

PROFESSIONAL REFERENCES

Ed Fleischmann Director, IT Infrastructure

212-***-**** Ziff Davis Media, Inc.

**************@*********.***

Angelo Baizas Systems Analyst

212-***-**** Ziff Davis Media, Inc.

*************@*********.***

Nick Dua Director of Electronic Communications

Technologies 617-***-**** Broad Institute of

MIT and Harvard

*******@**************.***

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