Project Manager Customer Service
Resume:
Damon C. Edmondson
Seattle, Washington 98178
abl8m5@r.postjobfree.com
Objective
Projects of any duration, in which I can use my knowledge and abilities to
help your company accomplish its goals ahead of deadline and below cost.
Professional Profile
. Strategic thinker, creative mind and results-driven
. Experience with different scheduling methodologies and tools to implement
the framework (PMI)
. Leader who is able to align, direct motivate, grow teams, build
relationships, proactive approach to risk mitigation, and conflict
resolution
. Develops integrated plans that include project deliverables, strategic
alignment, total revenue, profit opportunity, milestones, risks,
assumptions, constraints and contributes to organization's strategy and
goals
. Identification and evaluation of new strategic business opportunities
requiring significant internal and external influencing on a global scale
. Communicator who is able to articulate solutions to quickly changing
challenges, and communicates with management, stakeholders, team members
to provide accurate reporting and information regarding the ongoing
project or initiative
. Significant gaming industry product depth of knowledge to create cutting
edge events and agreements where there is no precedent
Professional Experience
Wizards of the Coast, Renton, WA
1999 - 2008
Content Developer / Project Manager 2008
Responsible for creating customer content that assured continuous player
acquisition and retention for multiple mass market brands.
. Contributed with key deliverables necessary to bring products market.
. Collaborated with international territory managers to increase global
tournament player participation.
. Led cross-functional team meetings with R&D, Brand, and Sales that
focused on product and project development including: "Magic: the
Gathering", "Duel Masters", "NFL Showdown", "MLB Showdown", and
"Dreamblade".
. Maintained cohesive understanding of where "content" was during editing
and translation process to ensure on time delivery to web team.
Program Manager / Supervisor 2005 - 2008
Guided five international territory managers to ensure global consistency
and development of localized Organized Play projects.
. Managed and mentored three Assistant Project Managers. Two out of three
assistants came from customer service background and after a year both
assistants landed improved positions in the gaming industry.
< Assigned measurable goals, assessed employee performance and achievements
towards personal and business objectives, provided feedback, and
instruction.
. Recognized by senior manager for excelling at inspiring, engaging,
influencing, and motivating Assistant Project Managers.
. Contributed to concept and development of Organized Play projects.
. Performed daily project management tasks.
< Took over semiannual tournament and saved $12,480 in first year by
swapping tangible prize support with virtual prize support. Online prize
support also launched grass roots player "star building" for Magic the
Gathering.
Damon C. Edmondson
abl8m5@r.postjobfree.com
Wizards continued:
Project Manager 2001 - 2005
Conceptualized and interpreted strategic direction by providing leadership
and recommendations in the development and implementation of tactical
business plans.
. Developed fifteen city "Duel Masters" turnkey mall tour that provided
platform to drive kids to Organized Play activities in their local
market. Activities represented $2.6 Million budget, 15,500 total
participants, and 17.2 Million total number of media impressions valued
at more than $222,000.
. Designed Organized Play systems tailored to provide player acquisition
and retention for diverse brands.
. Provided and maintained updated business plans, detailed bills of
materials, full program timelines and schedules, and shared documentation
used in precise implementation of the plan.
. Evaluated project status by defining and utilizing consistent, accurate
metrics.
. Collected, analyzed, and presented data relating to success of projects
to senior management.
. Assisted in creation and management of event budgets ranging from $30,000
- $200,000 annually.
Administrative Assistant / Logistics Coordinator 1999 - 2001
Oversaw production of mass market promotional materials.
. Created production schedules for Designers and Project Mangers to follow
to ensure on time delivery of materials.
. Controlled cost effective shipping of materials to warehouse and mass
market distribution centers consistently meeting or exceeding
expectations.
. Monitored promotional material inventory levels by conducting physical
counts; reconciling data storage system in order to reduce costs and
deliver needed materials just in time.
. Complied with federal, state, and local warehousing shipping legislation;
advising management on needed actions which prevented "Pokemon" Mass-
Market league event delays.
United Parcel Service, Seattle, WA
1996 - 2000
Metro Center Supervisor 1999 - 2000
Managed and coordinated quality procedures including claims prevention,
service, and customer interactions.
. Interpreted, implemented, and enforced Metro Center work directives and
company policies.
. Initiated personnel actions such as hiring, transfers, disciplinary
measures, and discharges.
. Trained new hires to properly handle, reroute, and repack parcels.
. Recognized as Supervisor of the Month by Seattle HUB manager.
Air Dock Supervisor 1996 - 1999
Supervised, organized, and directed 17 employees assigned to Air Dock.
. Prepared and implemented daily action plans to ensure planned
productivity and service goals were achieved.
. Effectively handled all necessary personnel issues as they arose.
. Managed safety, security, and loss prevention procedures in accordance
with company, OSHA, and DOT guidelines.
Education & Training
PMP Certification Prep 1, Seattle Central CC, (Current - 07/21/10)
PMP Certification Prep 2, Tacoma CC, (Current - 07/21/10)
Project Management Applications, Green River CC, Certificate - 06/11/10
Microsoft Project, Seattle Central CC, Certificate - 04/09/10
Project Management Fundamentals, Green River CC, Certificate - 03/12/10
Fast-Forward PMP Exam Prep Course, Project Management Training Institute,
Certificate - 10/22/09
Associate Degree emphasis in Psychology, Highline Community College, 1998
Technical Skills
Operating Systems - Windows, Firefox
Software Tools - MS Project, AtTask, Sharepoint, SAP, Adobe Photo Shop, DCI
Reporter (in house)
Database - FileMaker, Solomon, Opis (in house database)
Business Applications - MS Office Communicator and Microsoft Office
including: Excel, PowerPoint, Word, Visio, Access, and Outlook
Contact this candidate