Project Manager Customer Service
Resume:
Damon C. Edmondson
Seattle, Washington 98178
*****.*********@*****.***
Objective
Projects of any duration, in which I can use my knowledge and abilities to
help your company accomplish its goals ahead of deadline and below cost.
Professional Profile
. Strategic thinker, creative mind and results-driven
. Experience with different scheduling methodologies and tools to implement
the framework (PMI)
. Leader who is able to align, direct motivate, grow teams, build
relationships, proactive approach to risk mitigation, and conflict
resolution
. Develops integrated plans that include project deliverables, strategic
alignment, total revenue, profit opportunity, milestones, risks,
assumptions, constraints and contributes to organization's strategy and
goals
. Identification and evaluation of new strategic business opportunities
requiring significant internal and external influencing on a global scale
. Communicator who is able to articulate solutions to quickly changing
challenges, and communicates with management, stakeholders, team members
to provide accurate reporting and information regarding the ongoing
project or initiative
. Significant gaming industry product depth of knowledge to create cutting
edge events and agreements where there is no precedent
Professional Experience
Wizards of the Coast, Renton, WA
1999 - 2008
Content Developer / Project Manager 2008
Responsible for creating customer content that assured continuous player
acquisition and retention for multiple mass market brands.
. Contributed with key deliverables necessary to bring products market.
. Collaborated with international territory managers to increase global
tournament player participation.
. Led cross-functional team meetings with R&D, Brand, and Sales that
focused on product and project development including: "Magic: the
Gathering", "Duel Masters", "NFL Showdown", "MLB Showdown", and
"Dreamblade".
. Maintained cohesive understanding of where "content" was during editing
and translation process to ensure on time delivery to web team.
Program Manager / Supervisor 2005 - 2008
Guided five international territory managers to ensure global consistency
and development of localized Organized Play projects.
. Managed and mentored three Assistant Project Managers. Two out of three
assistants came from customer service background and after a year both
assistants landed improved positions in the gaming industry.
< Assigned measurable goals, assessed employee performance and achievements
towards personal and business objectives, provided feedback, and
instruction.
. Recognized by senior manager for excelling at inspiring, engaging,
influencing, and motivating Assistant Project Managers.
. Contributed to concept and development of Organized Play projects.
. Performed daily project management tasks.
< Took over semiannual tournament and saved $12,480 in first year by
swapping tangible prize support with virtual prize support. Online prize
support also launched grass roots player "star building" for Magic the
Gathering.
Damon C. Edmondson
*****.*********@*****.***
Wizards continued:
Project Manager 2001 - 2005
Conceptualized and interpreted strategic direction by providing leadership
and recommendations in the development and implementation of tactical
business plans.
. Developed fifteen city "Duel Masters" turnkey mall tour that provided
platform to drive kids to Organized Play activities in their local
market. Activities represented $2.6 Million budget, 15,500 total
participants, and 17.2 Million total number of media impressions valued
at more than $222,000.
. Designed Organized Play systems tailored to provide player acquisition
and retention for diverse brands.
. Provided and maintained updated business plans, detailed bills of
materials, full program timelines and schedules, and shared documentation
used in precise implementation of the plan.
. Evaluated project status by defining and utilizing consistent, accurate
metrics.
. Collected, analyzed, and presented data relating to success of projects
to senior management.
. Assisted in creation and management of event budgets ranging from $30,000
- $200,000 annually.
Administrative Assistant / Logistics Coordinator 1999 - 2001
Oversaw production of mass market promotional materials.
. Created production schedules for Designers and Project Mangers to follow
to ensure on time delivery of materials.
. Controlled cost effective shipping of materials to warehouse and mass
market distribution centers consistently meeting or exceeding
expectations.
. Monitored promotional material inventory levels by conducting physical
counts; reconciling data storage system in order to reduce costs and
deliver needed materials just in time.
. Complied with federal, state, and local warehousing shipping legislation;
advising management on needed actions which prevented "Pokemon" Mass-
Market league event delays.
United Parcel Service, Seattle, WA
1996 - 2000
Metro Center Supervisor 1999 - 2000
Managed and coordinated quality procedures including claims prevention,
service, and customer interactions.
. Interpreted, implemented, and enforced Metro Center work directives and
company policies.
. Initiated personnel actions such as hiring, transfers, disciplinary
measures, and discharges.
. Trained new hires to properly handle, reroute, and repack parcels.
. Recognized as Supervisor of the Month by Seattle HUB manager.
Air Dock Supervisor 1996 - 1999
Supervised, organized, and directed 17 employees assigned to Air Dock.
. Prepared and implemented daily action plans to ensure planned
productivity and service goals were achieved.
. Effectively handled all necessary personnel issues as they arose.
. Managed safety, security, and loss prevention procedures in accordance
with company, OSHA, and DOT guidelines.
Education & Training
PMP Certification Prep 1, Seattle Central CC, (Current - 07/21/10)
PMP Certification Prep 2, Tacoma CC, (Current - 07/21/10)
Project Management Applications, Green River CC, Certificate - 06/11/10
Microsoft Project, Seattle Central CC, Certificate - 04/09/10
Project Management Fundamentals, Green River CC, Certificate - 03/12/10
Fast-Forward PMP Exam Prep Course, Project Management Training Institute,
Certificate - 10/22/09
Associate Degree emphasis in Psychology, Highline Community College, 1998
Technical Skills
Operating Systems - Windows, Firefox
Software Tools - MS Project, AtTask, Sharepoint, SAP, Adobe Photo Shop, DCI
Reporter (in house)
Database - FileMaker, Solomon, Opis (in house database)
Business Applications - MS Office Communicator and Microsoft Office
including: Excel, PowerPoint, Word, Visio, Access, and Outlook
Contact this candidate