Project Manager Sales

Onofrio Patafio

** ******** ***** ***-***-

****/***-****

Norwalk, CT 06851

*******@*********.***

Experience:

Solutions, 19 Lyncrest Drive, Norwalk, CT 06851

August 2009 - Present

(Independent Consultant)

KPMG - Technical Writer/Business Analyst

. Illustrate server architecture and landscape design for new

2010 eAudIT rollout

. Create technical user guide for global help desk team to

address "eAudIT" application issues

. Develop end user guide for "eAduIT - Connectivity" FAQ, Best

Practices, etc.

. Produce financial charts and graphs for budgeting

. Assist Project Manager in determining project tasks, roles and

responsibilities and project plans

. Act as liaison between IT Development and Business Units

Adaptive Marketing - 20 Glover Avenue, Norwalk, CT 06850

September 2007 - January 2009

Project Manager/Business Analyst

. Responsible for identifying key stakeholders for each project,

outlining needed resources and preparing project charter /

requirements specifications

. Tracked project issues and drive their resolution

. Created project status reports and deliver status updates to

management

. Responsible for the process of producing project documents --

functional and technical specifications, dependency analyses,

project plans and schedules

. Ensured that projects are completed from start to finish by

adhering to all department protocols and processes, as well as

coding standards

. Interacted with business users, IT personnel, clients, vendors,

and upper management

. Responsible for web development team in Montreal

Diageo - 801 Main Avenue, Norwalk, CT 06850

January 2006 - September 2007

Project Manager/Business Analyst/Technical Writer

. Created and implemented complex project definitions, schedules,

budgets and objectives for multiple projects of high complexity

. Determined need for and impact of changes in scope of project

and make / implement recommendations

. Worked with business, local and global IT counterparts to

prioritize and ensure adequate resources are applied to achieve

program and project goals

. Organized project team members to ensure communication and

understanding of deadlines, assignment and objectives are

achieved

. Acted as liaison between IT Development and Business Unit teams

. Wrote technical and function requirement documentation for

current Unity project

. Developed and proposed national business readiness structure

which would create a CORE Business Readiness Team for all

projects within the United States

Greenwich Associates, 8 Greenwich Office Park, Greenwich, CT 06830

October 2004 - January 2006

Database Analyst/Technical Writer

. Performed data analysis and trouble shooting on Unix and other

platforms

. Provided analytical support by collecting, analyzing and

formatting data to support published reports

. Supported end users of Unix built databases and resolve any

service interruptions

. Worked independently and with other Database Analysts to

produce accurate deliverables

. Identified problems in table presentation and offer suggestions

on resolutions

. Maintained proper documentation of database files, revisions,

additions, special requests, etc.

Solutions, 19 Lyncrest Drive, Norwalk, CT 06851

October 2001 - October 2004

(Independent Consultant)

February 1994 - February 1995

Business Analyst/Trainer/Technical Writer

. Created project plans and delivered status updates to

management

. Provided systems training to groups and one on one (totaling

1500+) on MS Operating and Office suites, CRM and database

applications

. Needs Analysis/implementation of best practices for IS training

and project management

. Created and edited technical reports, manuals and brochures

. Performed user acceptance testing to insure software stability

Clients included: Citigroup, Princeton Technology,

Vertrue Inc., Scan-Agent, etc.

Vertrue Inc., 750 Washington Blvd., Stamford, CT 06902

October 2000 - October 2001

Business Analyst/Technical Writer/Trainer

. Assisted with the implementation of new CRM system

. Worked with business and technical teams to define CRM

requirements

. Provided Siebel (CRM) training to groups and one on one

(totaling 500+ )

. Maintained records of change requests and issues found

. Produced and maintained web based training documentation

. Published bi-weekly training schedule

MetLife, 1 North Broadway, White Plains, NY 10601

May 2000 - October 2000

Trainer/Business Analyst/Technical Writer

. Provided systems training to groups on home grown applications

plus Windows Operating and MS Office (totaling 200+)

. Performed sales training to all new and existing

representatives

. Created training materials for sales representatives,

management and support staff

. Responsible for two on-line benefits administration systems

(BAS and MetLink)

. Constructed communications for customers, brokers and sales

representatives

. Fabricated marketing material (brochures) for both applications

. Worked in tandem with support center, developers, sales, legal

department, etc. to obtain

common goals

Gartner Group, 56 Top Gallant Road, Stamford, CT 06904

May 1996 - April 2000

Healthcare Analyst

. Analyzed and researched Information Technology's impact on

healthcare applications

. Front line analyst for healthcare inquiries initiated by

clients

. Participated in client/vendor conference calls with senior

analysts

. Gathered research and wrote custom replies for healthcare

topics not currently covered

. Developed and implemented "solution kits"

. Worked closely with vendors and users of healthcare technology

Client Inquiry Specialist/Trainer

. Worked with analysts to update and maintain research kits

. Fulfilled client information requests with Gartner Group

published research

. Kept abreast of the many research areas within Gartner Group

. Resolved IT related inquiries in a call center environment

. Trained new associates in corporate applications and time

management

Phoenix Computer Assoc., 991 Post Road E., Westport, CT 06880

January 1995 - April 1996

Marketing Representative

. Marketed IBM mainframe and front-end processing equipment to

end users and dealers

. Maintained contacts with accounts throughout the United States

and Canada

. Provided customer service to clients during installation and de-

installation of equipment

GE Capital Corporation, 260 Long Ridge Road, Stamford, CT 06927

September 1992 - February 1994

Trainer/ Marketing Representative

. Provided group and one on one training on PC operations,

product overview and sales skills (totaling 250+)

. Developed and maintained training courseware

. Created and implemented new sales incentive program

. Team leader of department in absence of manager

. Marketed excess long-distance telephone services to GE clients

MCI Telecommunications Corp., 3 International Dr., Rye Brook, NY

10573 May 1992 - September 1992

March 1987

- January 1988

Commercial Account Representative

. Marketed commercial services to independent companies

. Evaluated needs, defined goals, upgraded services to existing

and new customers

. Constantly exceeded all goals - daily, monthly, etc.

Telecommunications Representative

. Persuaded residential customers to utilize MCI services

. Constantly selected for special marketing projects, high volume

production was mandatory

. Sales ranking far above the average with very low cancellation

percentage

. Advanced to leader of the quality control team responsible for

reviewing sales goals

Potamkin Chevrolet, 16600 NW 57th Avenue, Hialeah, FL 33014

April 1988 - May 1992

Special Projects Analyst

. Hired as accounting clerk involved in insurance cancellations,

repossessions and charge backs

. Responsible for issuing checks to insurance companies and

filling insurance contracts

. Advanced to special projects analyst

. Responsible for creating new reporting system for charge backs,

overcharges, etc.

. Purchased new computer hardware

. Developed programs and procedures necessary for information

retrieval

Education: - Westchester Business Institute, White Plains, NY

Associates Degree in Computer Systems-Management

Applications 1987

Deans List 1986

- University of Bridgeport, Bridgeport, CT

Bachelors of Science with Business Studies

Concentration 2010

PC Skills: Windows OS (XP, Vista, NT & Windows 7), Microsoft Office

(Word, Excel, PowerPoint, Project, Visio, Outlook), Microsoft

FrontPage, Cognos & SAP Reporting Tools, MicroStrategy8,

AutoDesk PM, Unix, EMAC, Snag-it, SPS, ViewletBuilder 4,

Author/Tutor, BIG, Siebel, BusinessObjects, Lotus Notes, Lotus

1-2-3, Symphony, WinFax PRO, Netscape, Internet Explorer,

Basic, Cobol, dBase, & RPGII

Languages: Italian

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