Customer Service Manager

NELSON L. WALKER ***

Bloomfield Ave. Apt*

Verona, NJ 07044

Home: (516)

***-****

Business: (973) 682-

3037

*************@*****.***

Summary of Qualifications

. Excellent communication skills with an emphasis on customer service led

to two nominations for the Travelers In-synch award and winner of numerous

monetary awards for outstanding customer service.

. My attention to detail and ability to take initiative has provided me

with the opportunity to take the lead on many projects with the permission

of my Unit Manager.

. Effective team player. As a volunteer for the Operations Committee team,

I help bridge the gap between both operation teams in Parsippany and

Morris Plains, NJ. I have also been a member of the ERT (Enterprise Rescue

Team) for over 3 years, trained to handle Catastrophe claims.

. Deployed for CAT 96 on 03/18/2010 and CAT 11 05/07/2010 to handle

Catastrophe claims in New Jersey and Tennessee.

Professional Experience

Claims/Operations Support/Manager Assistant Travelers of

New Jersey, Parsippany, NJ

December 2008 -

Present

. Manage activity records and closed files with OPUS system.

. Provide technical support for meetings; prepare training documents and

assistance in mailroom operations.

. Produced reports to improve effectiveness of the Commercial / Personal

Auto department.

. Cross training in work load balancing, which regulates claims

distribution among auto representatives.

. Process telecommunication request for telephone and DSL service for

outside representatives.

. Experience in Facilities Management which includes communication with

different vendors, ensure the building is in satisfactory standings

with State regulations and maintain the safety of all employees.

Commercial Auto Insurance Adjuster Travelers Insurance,

Morris Plains, NJ

June 2006

- December 2008

. Investigate insurance claims for damages and recommend effective

settlement, while ensuring accurate procedures for the satisfaction of our

policy holders.

. Responsibilities include responding to claims in a timely manner,

communicate with policy holders and service providers, investigate

liability, and assess damages.

. Managed all aspects of Commercial accounts with over 2 years experience

handling National accounts and CSC accounts.

Quality Assurance Specialist BPA

International, Cedarhurst, New York

August 2005 - June 2007

. Analyze calls to provide objective measurement and impartial feedback

records.

. Assessment of live data and having the ability to produce tailored

reports in minutes.

Computer Skills

Proficient with Microsoft Office (Word, Excel, Power Point) and

Xactimate software.

Education/Course Work

Bachelor of Science in Business Administration, Long Island

University, May 2006

Major: Business Management

Academy of Finance Business Program, New Hyde Park, NY 1998-2001

21 college credits obtained in high school.

Course work: Public Speaking, Micro/Macro Economics,

International Management, Personal Finance, Corporate

Financial policies, Principles of Marketing, Accounting 1&2,

Principles of Management, Quantitative Analysis.

Contact this candidate